Find work in the United States.

6,410,433 jobs across our US network. How we count

Jobs in the United States

25+ jobs

Save this search

Added 7 mins ago
BR
Store Lead (Store Manager) - ID032--Chinden Linder - Meridian, ID 83646
Black Rock Coffee Bar
Meridian, ID
- From $12.5 USD / hour
Strong people leadership skills with the ability to coach, develop, motivate, and hold Team Members accountable.
Added 1 hour ago
Director, Software Engineering
VIOC
Remote, United States
Lead, coach, develop, and retain a high-performing software engineering organization, with clear career paths, technical growth opportunities, and leadership development plans.
Added 3 hours ago
Sr. Human Resources Generalist
SK FOOD GROUP
Cleveland, TN
Partner with department managers to support and implement strategies for continuous skills development and in the deployment of training tools to a diverse workforce.
Added 4 hours ago
Global Vice President, HR Business Partnering
Clinigen
Remote, United States
…across Clinigen to translate business priorities into focused workforce, organization, talent and leadership…
Added 4 hours ago
Team Captain Endzone & Loyalty (Front End)
DICK'S Sporting Goods, Inc.
United States
…dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we…
Added 4 hours ago
Agile DevOps Coach
ClearlyAgile
Remote, United States
We are hiring an experienced DevOps Coach to help us support existing and new customers. If you're dedicated, ambitious and have a passion for working with the latest leading edge Cloud…
Added 4 hours ago
MS
Health Career Navigator - Temporary Pool
Metropolitan State University
Denver, CO
- $40,123 USD / year
Temporary Health Career Navigators work with the Healthcare Careers Opportunity Program (HCOP) in the MSU Denver Gina and Frank Day Health Institute. Health Career Navigators (HCN) work…
Added 4 hours ago
Academy Tower Air Traffic Control Instructor-II
SAIC
Oklahoma City, OK
…Instructional Supervisor, or Contractor Site Supervisor working on this program are EXEMPT from the Supplemental Annuity earnings limits for FERS retirees between the ages of 56 and…
Added 5 hours ago
Senior Director, Marketing
ClassWallet
Remote, United States
Experience taking a product into a new vertical or public-program market, such as human services or workforce programs.
Added 5 hours ago
Assistant Manager
MARCUS CINEMAS OF WISCONSIN LLC
APPLETON, WI
Added 5 hours ago
J
Assistant Manager, FT
Brookfield, WI
- $15 USD / hour
Supervise, motivate, reward and coach associates.
Added 5 hours ago
J
Assistant Manager, PT
Brookfield, WI
- $15 USD / hour
Supervise, motivate, reward and coach associates.
Added 5 hours ago
J
Assistant Manager, FT
WI
- $15 USD / hour
Supervise, motivate, reward and coach associates.
Added 5 hours ago
J
Assistant Manager, PT
WI
- $15 USD / hour
Supervise, motivate, reward and coach associates.
Added 5 hours ago
UO
Associate Director of Staff Experience
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
…operations and long-term direction of a comprehensive residential program serving more than 10,000 residents across 24 residence halls and apartment…
Added 5 hours ago
Program Mentor, RN license
WESTERN GOVERNORS UNIVERSITY
MILLCREEK, UT
Added 6 hours ago
Senior Sourcing Agent , Procurement - Materials & Equipment (Hybrid Schedule)
Eversource Energy
Berlin, CT
…across functions. Serves as a role model, technical expert, and coach for colleagues with less…
Added 7 hours ago
BRIDGEPORT, CA - ATHLETIC TRAINER NF4
U.S. Marine Corps
Bridgeport, CA
…best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We…
Added 7 hours ago
BRIDGEPORT, CA - STRENGTH AND CONDITIONING COACH NF4
U.S. Marine Corps
Bridgeport, CA
…best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We…
Added 7 hours ago
WARRIOR ATHLETE READINESS AND RESILIENCE MANAGER NF5
U.S. Marine Corps
Twentynine Palms, CA
Added 7 hours ago
EXPERIENCE SPECIALIST NF-2 (LOCAL AREA MARINE MARTS AND FUEL STATIONS) $150 HIRING BONUS
U.S. Marine Corps
Oceanside, CA
…best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We…
Added 8 hours ago
Nurse Assistant 3 West SCH
Catholic Health
Buffalo, NY
This position is eligible to participate in the THRIVE program that provides education and a Workforce Coach to support them through their first year of employment.
Added 8 hours ago
Home Health Aide Trainee MHC
Catholic Health
Buffalo, NY
…setting. This position is eligible to participate in the THRIVE program that provides education and a Workforce Coach to support them through their first year of…
Added 8 hours ago
Upward Mobility Program Adult Mentor
Action for a Better Community, Inc.
rochester, NY
…and activities offered through the RochesterStep to Success Program component of the Focus on Self Sufficiency Department (FSSD). The Adult Mentor will provide support to program…
Added 11 hours ago
W
Manager, Business Development
Walmart
ARLINGTON, TX · DALLAS, TX
- $80,000 to $155,000 USD / year
Coach and develop technicians through field observations, performance reviews, and targeted training.

ThriftBooks

Customer Service Manager

Dallas, TX, United States

$53,000 to $55,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $53,000 to $55,000 USD / year
Apply by: Dec 4, 2026
Experience: 6+ years of experience in customer service management, including developing and implementing effective strategies and leading high-performing teams.
Posting language: English
Posted: Nov 2, 2026

Original job description

ThriftBooks is the world's largest used book retailer. We believe in finding a new home for all used books and building the best team we can to do that. We believe in a workplace where respect for our employees matters and where safety comes first in all our decisions and planning. At ThriftBooks, your work will help get inexpensive books into the hands of people who need them instead of going into landfill. We strive to create a friendly work environment with high standards of performance and rewards for excellence. We started out small and we’re living proof that when people to do their best there are no limits.

If you want to learn about the intersection of technology, innovation, and good old-fashioned teamwork, we might be a good fit for you. Wherever you start in the company, our hope is that is a launching point to higher achievement. At ThriftBooks, your success is up to you.

As a Customer Service Manager, you will manage a team of Customer Service Representatives, all dedicated to serving our customer base through email, voice, chat, and social channels. Our ideal applicant will make a positive contribution to our quest to become the most customer centric used book company online. They will leverage their experience and skill to run a 24/7 contact center across all channels, owning scheduling, service levels, first contact resolution, quality, coaching, retention, and a dynamic workflow that supports an in-house hybrid workforce across multiple time-zones.

This role is pivotal in ensuring that our customer service department not only meets but exceeds customer expectations, contributing to the overall success and growth of the company.

WHAT YOU’LL DO:

• Help lead and support a high-performing 24/7 Customer Service team across phone, email, and chat channels.

• Coach, develop, and mentor team-leads and representatives to achieve individual and team performance goals.

• Monitor key performance indicators such as service level, response time, quality, customer satisfaction, productivity, and adherence.

• Identify trends, analyze performance data, and implement solutions that improve operational efficiency and the customer experience.

• Partner with leadership to develop staffing strategies and ensure appropriate coverage across all channels and shifts.

• Drive continuous improvement initiatives by evaluating workflows, identifying process gaps, and implementing scalable solutions.

• Maintain and optimize customer service tools, ticketing systems, knowledge bases, and other operational databases to improve efficiency and accuracy.

• Collaborate with Operations, IT, Product, Fulfillment, and other departments to resolve customer issues and improve internal processes.

• Ensure consistent application of company policies, service standards, and quality expectations.

• Assist in developing training materials, standard operating procedures, and knowledge management resources.

• Foster a positive, customer-first culture that promotes accountability, collaboration, and continuous learning.

• Oversee customer interactions across multiple channels for consistency and quality.

• Lead talent acquisition, training, and development efforts.

• Manage escalated customer issues and oversee fraud prevention strategies.

WHY YOU’LL LOVE IT HERE:

• Competitive compensation package

• Earn Paid Time Off at Accrual Rate of 15-days per year

• 6 Paid Holidays per calendar year

• Medical & Vision Insurance

• Dental Insurance

• Company paid STD/LTD

• Company paid Life Insurance

• Annual bonus incentive

• 401k match program

• Professional development & growth opportunities

• Work with nice, fun people

• FREE BOOKS!

TRAVEL: Up to 10% travel based on source of demand.

LOCATION: This is a hybrid, work-from-home and in-person position located in Dallas, TX. Applicants must be within driving distance of Dallas.

POSITION TYPE/EXPECTED HOURS: This is a salaried Full-time position. Successful applicants must be willing to work in a set shift pattern, including morning and afternoon hours. Weekend shift(s) are required for this position. Flexible work from home options available.

Applicants must be legally authorized to work in the United States. ThriftBooks is unable to provide employment visa sponsorship at this time. All candidates must be willing to authorize a pre-employment background check. All applicants agree to ThriftBooks' Privacy Notice for Employment-Related Personal Data: https://www.thriftbooks.com/s/employment-privacy-notice/

ThriftBooks is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment where all applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by applicable law. #COR80

If you are ready for your next big challenge, we would love to hear from you!

Qualifications

WHAT YOU'LL BRING:

• Bachelor’s degree in business administration, management, or a related field preferred.

• 6+ years of experience in customer service management, including developing and implementing effective strategies and leading high-performing teams.

• Experience leading high-volume customer support teams in a multi-channel environment (phone, email, and chat).

• Prior workforce planning and scheduling experience a plus.

• Demonstrated customer/client focus with attributes like courtesy, confidence, tact, patience, and diplomacy in handling complex problems.

• Strong leadership skills to motivate, coach, and develop team members, coupled with outstanding communication and interpersonal skills for building relationships across organizational levels.

• Experience with customer service software, CRM systems, and various technologies related to customer support and engagement, including proficiency in Microsoft Suite, CRMs, teleconferencing applications, and internal messaging systems.

• Excellent analytical and problem-solving abilities, with a keen eye for detail and proficiency in using data to inform decisions.

• Ability to take end-to-end ownership, coupled with excellent written and verbal communication skills, delivering concise and precise communication.

Apply About employer

More about this job

Skills

Customer service
Scheduling
Coaching
Workflow
Customer experience
Process improvement
Operational databases
Collaboration
Recruitment
Leadership
Communication skills
Interpersonal skills
Relationship building
Teleconferencing
Problem solving

Report this job