Find work in the United States.

6,033,426 jobs across our US network. How we count

Jobs in the United States

25+ jobs

Save this search

Added just now
HM
Office Admin (SAP)
Hyundai Motor Company
Plano, TX
- $56,550 to $78,000 USD / year
To provide administrative support to the General Manager and to coordinate vendor services for the maintenance and operations of the Regional Office; act as Regional liaison for Human…
Added just now
HM
Senior Associate, Safety Data Analytics
Hyundai Motor Company
Fountain Valley, CA
- $63,800 to $88,000 USD / year
Exercise of discretion and independent judgment directly related to significant management and/or general business operations is not required.
Added 1 min ago
Head of Engineering - Trust and Wealth Tech (Atlanta, GA OR Nashville, TN onsite)
Pinnacle Bank, a Tennessee bank, d/b/a Synovus Bank
Birmingham, AL · Atlanta, GA · Tampa, FL · Nashville, TN · Charlotte, NC · Memphis, TN · Orlando, FL
…and knowledge throughout the enterprise. Analyze enterprise program requirements and anticipate staffing resources needed to meet objectives. Provide leadership, direction and growth…
Added 1 min ago
Director - Centers of Excellence
Midland Health
Midland, TX
· Works with all levels of leadership and front-line staff to facilitate and support the development and integration of evidence-based practices
Added 1 min ago
Senior Food Scientist
Mattson
Foster City, CA
Leads the development of new products across multiple product categories and throughout all phases of product development – from initial bench development to commercial launch, while…
Added 1 min ago
EI
Manufacturing Quality Engineer
Ecore International
York, PA
- $70,000 to $85,000 USD / year
…continuous improvement projects, and support manufacturing operations in a fast-paced industrial environment. This role offers a unique balance of both strategic and hands-on…
Added 1 min ago
Director of Operations
Amro Fabricating Corporation
Mukilteo, WA
As Director of Operations, you will lead and coordinate critical operational functions across the organization, ensuring efficient execution, continuous improvement, and alignment with…
Added 2 mins ago
HR Records Lead
Allegis Group
Hanover, MD
As a member of Allegis Group's HR Shared Services department, the HR Records Lead supervises the daily operations of the HR Records, Custodian of Records, and Unemployment teams and their…
Added 2 mins ago
Senior Principal Artificial Intelligence Operations & Delivery
Join Alliant where you can Unleash Your Brilliance
Chicago, IL
Minimum - Progressively experience spanning technology program leadership, enterprise delivery, engineering, systems implementation, portfolio management, strategy and operations or related
Added 2 mins ago
Director, Application Services and Security Administration
SBHU
Stony Brook, NY
Leadership, Talent Development & Organizational Change
Added 2 mins ago
Safety Systems Coordinator
Student Transportation of America
Wall Township, NJ
…Coordinator will support the administration, maintenance, and daily operations of the company's safety systems and technology platforms. This position will assist with system training, user…
Added 2 mins ago
Associate Director, Digital Health Technologies
Regeneron Pharmaceuticals
Warren, NJ
…integration needs, and provides oversight at both the clinical development unit/program level and the individual study level for eCOA and DHT technologies (e.g., wearables, sensors, ECG,…
Added 2 mins ago
Senior Counsel - Employment Law
Novo Nordisk
Plainsboro, NJ
…from a range of possibilities for professional and personal development. Are you ready to realize your…
Added 2 mins ago
Cyber Systems Engineer, TS/SCI w/Poly
Peraton
Annapolis Junction, MD
Communicate technical concepts, recommendations, and project status effectively to program personnel, Government stakeholders, senior leadership, and executive audiences.
Added 2 mins ago
Director of Sales
Fitt Talent Partners
Remote, United States
…and advances a sales pipeline while coaching and leading the Program Advisor inside-sales team, the Key Accounts or Key Partnerships representative, and other sales personnel. The Director…
Added 2 mins ago
Account Management Director, Advanced Therapies (Cell and Gene Therapy)
Fujifilm
Trenton, NJ
5+ years of senior‑level experience in biopharma/CDMO (account management, business development, or program management) with a track record of growing complex, multi‑site accounts.
Added 2 mins ago
Senior SBA & USDA Underwriter
FIRST COMMUNITY BANK (SC)
Atlanta, GA
collaborative leadership style. This individual thrives in a high-performance
Added 3 mins ago
Senior Product Manager - A600
Anduril Industries
Atlanta, GA
Strong understanding of engineering development processes and manufacturing operations
Added 3 mins ago
EH
Lead Advanced Practice Provider (PA / FNP)
EPIC Health System LLC
Chicago, IL
- Up to $155,000 USD / year
The Lead APP will provide high-quality outpatient care while supporting the clinical performance, development, and day-to-day operations of the APP team.
Added 3 mins ago
Corporate Attorney
INL Professional
Idaho Falls, ID
…matters, and real property transactions arising from INL's operations as a DOE-funded national laboratory. The successful candidate will serve as a trusted advisor to laboratory leadership,…
Added 3 mins ago
Assistant General Manager
RESIDENCE INN - GREENVILLE
Greenville, NC
LBA Hospitality is hiring! Benefits available for this leadership position include: a quarterly bonus program, insurance, paid time off (PTO and holidays), 401k with Employer Match, Option…
Added 3 mins ago
Charge Nurse-LPN
Ohio Living
United States
…service, innovation, integrity, inclusion, financial stewardship, leadership and…
Added 3 mins ago
Corporate Director of Food & Beverage - Full Service Hotels | Shaner Hotel Group
SHANER
Remote, United States
Shaner Hotels is seeking a strategic, innovative Corporate Director of Food & Beverage to lead F&B operations across our full-service portfolio. We're set to add multiple properties in…
Added 3 mins ago
Transportation Manager (Final Mile Operations)
Default Brand
Atlanta, GA
…seeking a dynamic Transportation Manager to lead our delivery operations at our retail fulfillment center. In this critical role, you'll oversee route optimization, carrier partnerships,…
Added 3 mins ago
Transportation Manager (Final Mile Operations)
Default Brand
Smyrna, TN
…seeking a dynamic Transportation Manager to lead our delivery operations at our retail fulfillment center. In this critical role, you'll oversee route optimization, carrier partnerships,…

ThriftBooks

Customer Service Manager

Dallas, TX, United States

$53,000 to $55,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $53,000 to $55,000 USD / year
Apply by: Dec 4, 2026
Experience: 6+ years of experience in customer service management, including developing and implementing effective strategies and leading high-performing teams.
Posting language: English
Posted: Nov 2, 2026

Original job description

ThriftBooks is the world's largest used book retailer. We believe in finding a new home for all used books and building the best team we can to do that. We believe in a workplace where respect for our employees matters and where safety comes first in all our decisions and planning. At ThriftBooks, your work will help get inexpensive books into the hands of people who need them instead of going into landfill. We strive to create a friendly work environment with high standards of performance and rewards for excellence. We started out small and we’re living proof that when people to do their best there are no limits.

If you want to learn about the intersection of technology, innovation, and good old-fashioned teamwork, we might be a good fit for you. Wherever you start in the company, our hope is that is a launching point to higher achievement. At ThriftBooks, your success is up to you.

As a Customer Service Manager, you will manage a team of Customer Service Representatives, all dedicated to serving our customer base through email, voice, chat, and social channels. Our ideal applicant will make a positive contribution to our quest to become the most customer centric used book company online. They will leverage their experience and skill to run a 24/7 contact center across all channels, owning scheduling, service levels, first contact resolution, quality, coaching, retention, and a dynamic workflow that supports an in-house hybrid workforce across multiple time-zones.

This role is pivotal in ensuring that our customer service department not only meets but exceeds customer expectations, contributing to the overall success and growth of the company.

WHAT YOU’LL DO:

• Help lead and support a high-performing 24/7 Customer Service team across phone, email, and chat channels.

• Coach, develop, and mentor team-leads and representatives to achieve individual and team performance goals.

• Monitor key performance indicators such as service level, response time, quality, customer satisfaction, productivity, and adherence.

• Identify trends, analyze performance data, and implement solutions that improve operational efficiency and the customer experience.

• Partner with leadership to develop staffing strategies and ensure appropriate coverage across all channels and shifts.

• Drive continuous improvement initiatives by evaluating workflows, identifying process gaps, and implementing scalable solutions.

• Maintain and optimize customer service tools, ticketing systems, knowledge bases, and other operational databases to improve efficiency and accuracy.

• Collaborate with Operations, IT, Product, Fulfillment, and other departments to resolve customer issues and improve internal processes.

• Ensure consistent application of company policies, service standards, and quality expectations.

• Assist in developing training materials, standard operating procedures, and knowledge management resources.

• Foster a positive, customer-first culture that promotes accountability, collaboration, and continuous learning.

• Oversee customer interactions across multiple channels for consistency and quality.

• Lead talent acquisition, training, and development efforts.

• Manage escalated customer issues and oversee fraud prevention strategies.

WHY YOU’LL LOVE IT HERE:

• Competitive compensation package

• Earn Paid Time Off at Accrual Rate of 15-days per year

• 6 Paid Holidays per calendar year

• Medical & Vision Insurance

• Dental Insurance

• Company paid STD/LTD

• Company paid Life Insurance

• Annual bonus incentive

• 401k match program

• Professional development & growth opportunities

• Work with nice, fun people

• FREE BOOKS!

TRAVEL: Up to 10% travel based on source of demand.

LOCATION: This is a hybrid, work-from-home and in-person position located in Dallas, TX. Applicants must be within driving distance of Dallas.

POSITION TYPE/EXPECTED HOURS: This is a salaried Full-time position. Successful applicants must be willing to work in a set shift pattern, including morning and afternoon hours. Weekend shift(s) are required for this position. Flexible work from home options available.

Applicants must be legally authorized to work in the United States. ThriftBooks is unable to provide employment visa sponsorship at this time. All candidates must be willing to authorize a pre-employment background check. All applicants agree to ThriftBooks' Privacy Notice for Employment-Related Personal Data: https://www.thriftbooks.com/s/employment-privacy-notice/

ThriftBooks is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment where all applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by applicable law. #COR80

If you are ready for your next big challenge, we would love to hear from you!

Qualifications

WHAT YOU'LL BRING:

• Bachelor’s degree in business administration, management, or a related field preferred.

• 6+ years of experience in customer service management, including developing and implementing effective strategies and leading high-performing teams.

• Experience leading high-volume customer support teams in a multi-channel environment (phone, email, and chat).

• Prior workforce planning and scheduling experience a plus.

• Demonstrated customer/client focus with attributes like courtesy, confidence, tact, patience, and diplomacy in handling complex problems.

• Strong leadership skills to motivate, coach, and develop team members, coupled with outstanding communication and interpersonal skills for building relationships across organizational levels.

• Experience with customer service software, CRM systems, and various technologies related to customer support and engagement, including proficiency in Microsoft Suite, CRMs, teleconferencing applications, and internal messaging systems.

• Excellent analytical and problem-solving abilities, with a keen eye for detail and proficiency in using data to inform decisions.

• Ability to take end-to-end ownership, coupled with excellent written and verbal communication skills, delivering concise and precise communication.

Apply About employer

More about this job

Skills

Customer service
Scheduling
Coaching
Workflow
Customer experience
Process improvement
Operational databases
Collaboration
Recruitment
Leadership
Communication skills
Interpersonal skills
Relationship building
Teleconferencing
Problem solving

Report this job