Jobs in the United States

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Added 1 min ago
DevOps Engineer
Peak Energy
Burlingame, CA
Reports to: Senior Manager, Software Engineering
Added 2 mins ago
Sr. Engineering Program Manager, Cloud Compute Infrastructure - Virtualization/Kubernetes Platforms, Apple Services Engineering
Apple
Cupertino, CA
The Cloud Compute Infrastructure team, as part of Apple Services Engineering, is seeking an extraordinary engineering program manager (EPM) that can help drive complex, highly cross…
Added 3 mins ago
Director of Partnerships - Brazil
Fastly
San Francisco, CA
…the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp,…
Added 3 mins ago
IP
Program Manager – Senior
Interactive Process Technology LLC
Radford, VA
- $140,000 to $180,000 USD / year
Position Summary: We are looking for an experienced Program Manager to serve as the single point of contact for a large enterprise IT services program. You will oversee all contractor staff…
Added 4 mins ago
Service Technician, Seattle
Lucid Motors
Seattle, WA
…world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global…
Added 4 mins ago
Associate Service Technician, Seattle
Lucid Motors
Seattle, WA
…world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global…
Added 4 mins ago
Mechanical Engineer - Heat and CBRN
HDT
Geneva, OH
…heaters. Working under the guidance of senior engineers and the Engineering Manager, this role supports ongoing product development, prototype fabrication, system troubleshooting, and…
Added 4 mins ago
Inside Sales Representative (New Castle, DE)
Triangle Fasteners Inc
New Castle, DE
…training, inventory & delivery programs, painting of screws, and engineering support. With your help, we aim to support the commercial, infrastructure, and construction projects that are…
Added 4 mins ago
Inside Sales Representative (Milwaukee, WI)
Triangle Fasteners Inc
New Berlin, WI
…training, inventory & delivery programs, painting of screws, and engineering support. With your help, we aim to support the commercial, infrastructure, and construction projects that are…
Added 4 mins ago
Sr Manager, Modernization Ops - Central
Irving, TX
Otis Elevator Company is searching for a highly motivated Sr Manager, Modernization to provide direction, support, and leadership for all Modernization field operations within the Central…
Added 6 mins ago
Portfolio Customer Success Manager
Qoria
Remote, United States
The Portfolio Customer Success Manager role is vital to our company’s success. You will build relationships with customers, proactively solve their problems, enhance customers usage through…
Added 6 mins ago
Enterprise Customer Success Manager
Qoria
Remote, United States
The Enterprise Customer Success Manager role is vital to our company’s success. You will build relationships with customers, proactively solve their problems, enhance customers usage…
Added 6 mins ago
Sr. IT Systems Solutions Architect
Pivot Path Solutions
Aberdeen Proving Ground, MD
Pivot Path Solutions is seeking a Senior IT Systems Solutions Architect / Contract Manager to lead cybersecurity engineering and Risk Management Framework (RMF) support for the U.S. Army…
Added 7 mins ago
Systems Application Manager, Government Technologies
Johnson Controls Security Solutions LLC
United States
As a Systems Application Manager, Government Technologies, you will provide technical assistance, system design and management, and subject matter expertise for integrated security systems…
Added 8 mins ago
TS
Capture Manager, Tactical Space Systems
Turion Space
Irvine, CA
- $175,000 to $240,000 USD / year
As a Capture Manager at Turion, you will manage full-cycle capture across large-scale government programs. Our BD team doesn't just "find" leads; we manage the entire journey from…
Added 8 mins ago
Senior Software Engineer
INSPYR Solutions
Burbank, CA
Works with Engineering Manager, Technical leads and Architects to follow and influence best practices for Software Development within the Identity and Access Management Engineering team.
Added 8 mins ago
Senior Software Engineer
INSPYR Solutions
Burbank, CA
Works with Engineering Manager, Technical leads and Architects to follow and influence best practices for Software Development within the Identity and Access Management Engineering team.
Added 9 mins ago
Project Manager - Wastewater
GAI Consultants Inc
Orlando, FL · Jacksonville, FL
GAI Consultants, Inc. is seeking a Professional Engineer (PE) to serve as a Project Manager with 12+ years of experience in water/wastewater engineering to join our talented and energetic…
Added 11 mins ago
Director of Product Management, Advertiser Platform
Moloco
Menlo Park, CA · NY · Seattle, WA
You will lead the product managers for both products, partner with the engineering group that builds them, work closely with the product design team, and work with the core product teams…
Added 11 mins ago
Sales Manager
Lhoist North America of Virginia, Inc.
AL
Must have strong working knowledge of Microsoft Excel, Word, Outlook, and PowerPoint software. Previous SAP knowledge is a plus.
Added 11 mins ago
Service Delivery Manager - Project Manager
Capgemini
Irving, TX, TX
…is an experienced professional with a strong background in software…
Added 11 mins ago
PMO Analyst - Project Manager
Capgemini
Irving, TX, TX
…is an experienced professional with a strong background in software…
Added 12 mins ago
Health Communications Manager
Axle
Rockville, MD
…nationally and abroad. With experts in biomedical science, software engineering, and program management, we focus on developing and applying research tools and techniques to empower…
Added 12 mins ago
Plant Controller
Stow
Holland, MI
Work closely with the Senior Finance Manager and the VP of Operations to drive positive change in operations.
Added 12 mins ago
CC Process Control Engineer
CITGO Petroleum Corporation
Corpus Christi, TX
Support Process Control System Manager and Analysts on system/software upgrades and as first responder for control system problems. Understand and be able to perform designated preventive…

thread

Product Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About Thread No one wants to feel like just another number - especially when they need help with an urgent issue at work.

But, in a world where we can connect with family, friends, our favorite brands, and sometimes even celebrities on-demand, most service providers still ask users to drop what they’re doing, look for contact information, and choose one of two support options: bad, or worse. Either call a 1-800 number and sit on hold, or email [help@turnitoffandonagain.com (mailto:help@turnitoffandonagain.com) and wait for a reply.

At best, the user’s real-time request for help turns into [Ticket: #####] in the queue; and, in an industry where service is the product, the provider signals quite clearly which customer will always matter most: “Next in line.”

At Thread, we’re on a mission to help IT service providers turn users’ worst workdays into moments of magic. We’re a VC-backed startup built by high-performance technologists with fundamental passion for service. Our heroes are people who feel most alive when doing what they’re great at in service of other people*.* We believe every thread is a call to adventure, and nothing delights us more than helping our partners deliver delightful service experiences that brighten user journeys.

The Role

Product at Thread is part of how the company decides what to build, not a ticket-writing function. The people judging our work are technicians answering calls and clearing queues all day, so every decision is felt.

We’re looking for a Product Manager to own a product area end to end, from the problem to the shipped result and the outcomes after it. You’ll report to the Head of Product & Design and work side by side with design and engineering from discovery through release.

You’ll set the direction for your area and take work from an ambiguous problem to something MSPs adopt and rely on. Much of it has no playbook yet: how an AI agent earns trust, when it acts on its own and when it asks first, how an MSP stays in control. We move fast, and we expect you to already use AI tools as a real part of how you research, write, analyze and prototype.

You won’t arrive an expert in MSPs, every tool or every phase of the work, and that’s fine. What matters is a strong appetite to learn, the humility to take hard feedback well, and the skill to give it. You’ll work with people from very different backgrounds, from support technicians to engineers to MSP owners, and get the best out of all of them.

What you’ll do

Drive agent workflows across the MSP help desk (triage, resolution, escalation and follow-up), and help decide which workflows agents take on next.
Help define the rules for agent actions: what an agent can do on its own, what needs a technician’s confirmation or approval, and how a clean handoff to a person works.
Define what “good” means for each workflow: success criteria, evals, quality thresholds and launch gates. Track resolution rate, escalation accuracy, technician time saved and customer satisfaction once it’s in production.
Shape what MSPs can configure themselves, such as policies, knowledge, escalation rules and per-client settings.
Spend time with MSP owners, service managers and technicians every week. Turn what you learn into clear priorities, and share the “why” with the team.
Support customer pilots and POC weeks, and turn the gaps you find into shipped improvements quickly.
Prototype agent behavior and flows yourself, including prompts, flows and quick builds, to test ideas before committing engineering time.
Partner with design on research and with engineering on tradeoffs between quality, latency and cost.

What we’re looking for

2 to 3 years in product management (or a mix of PM and closely related work such as founding, solutions, or technical product ops), including shipping B2B software people rely on.
Curiosity and some hands-on exposure to LLM-powered or AI agent products: personal projects, internal tools, or shipped features all count. Ideal if you’ve worked on something that takes actions, not only answers questions.
Enough practical grasp of how agent systems work (context, tool calling, evals) to read a trace, ask good questions, and make a sound call with engineers.
Good judgment about trust and control in products where mistakes have real costs.
Comfort joining and running customer research: you listen well, synthesize clearly, and change your mind when evidence says to.
Clear writing. Your docs, prompts and updates help others decide and build.
You do well in a small team where scope is broad and the path isn’t fully mapped yet.

Nice to have

Experience with MSPs, IT service management, help desk / PSA / RMM tools, or customer support operations.
Products used by service providers on behalf of their own clients (multi-tenant or partner-facing setups).
Experience with voice, chat or ticketing channels, or with MCP and agent frameworks.
You’ve shipped or deeply contributed to an AI feature in production.

How we work and what we offer

Weekly time with MSP customers. We build alongside them, not just for them.
POC weeks and beta programs to test ideas in real environments before we scale them.
Small team, high trust, close collaboration between product, design and engineering.
Based in Europe / EU time zones preferred.

Thread is an equal opportunity employer. We welcome applicants of all backgrounds and are committed to building an inclusive team.

We may use AI-enabled tools in our hiring process, such as interview transcription and note-taking. People, not AI, make every hiring decision.

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