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Added just now
Senior Software Engineer, AI Inference Asset Delivery Platform
Apple
Seattle, WA
…Private Cloud Compute in the cloud. We're looking for a Senior Software Engineer to lead the shift from repository-based asset intake to a service-oriented platform that delivers client…
Added just now
Principal Technical Support Engineer
Progress
Remote, United States
We are Progress (Nasdaq: PRGS), the trusted provider of software that enables our customers to develop, deploy, and manage responsible, AI-powered applications and experiences with agility…
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Mechanical Engineer IV, Robotics
Applied Materials, Inc
Santa Clara, CA
Support automation systems engineering projects that have a substantial mix of electrical, mechanical, and software design, and understand the underlying system implications.
Added 3 mins ago
AI/ML Software Engineer II (Enterprise Production Systems)
Niagara Bottling, LLC
Diamond Bar, CA
The AI Software Engineer II / IT Developer II will be a key member of our Integration and Middleware Development team, with a strong hands-on focus on AI/ML-driven engineering solutions.…
Added 10 mins ago
Project Engineer II- Process Controls
Honeywell
Baton Rouge, LA
YOU MUST HAVE
Added 11 mins ago
Sr. AI Engineer
BuzzClan LLC
New York, NY
We are seeking a hands-on Senior AI Engineer to design, develop, and operationalize agentic AI applications for Firm Risk Management. Potential use cases include cross-risk variance…
Added 13 mins ago
QA Automation Engineer II
Eleven Inc
SSC Irving, TX
7-Eleven is seeking a QA Automation Engineer II to help deliver reliable digital experiences. This role combines manual and automated testing throughout the Software Testing Life Cycle…
Added 13 mins ago
Senior Manager, Cloud Engineering
Eleven Inc
SSC Irving, TX · Dallas, TX
The Senior Manager, Cloud Engineering & Operations is responsible for leading the strategy, architecture, engineering, automation, and operational excellence of the organization's cloud…
Added 15 mins ago
Senior Mechanical Engineer
Houston, TX
The required skills enable the Senior Mechanical Engineer to design and analyze complex mechanical systems efficiently, ensuring that all components meet functional and safety requirements.…
Added 15 mins ago
Systems Development Engineer , Operations Infrastructure Services
Amazon.com Services LLC
Nashville, TN
- Raise the bar on system reliability, operational excellence, and automation through thoughtful design, thorough testing, and continuous improvement
Added 17 mins ago
Senior Engineer, Corporate Systems & Finance Technology
Marriott
Remote, United States
The Application Solution Engineer for Oracle Enterprise Performance Management (EPM) is a subject-matter expert responsible for the design, implementation, and optimization of the full EPM…
Added 17 mins ago
Electrical Engineer III / IV – Spacecraft Programs
Quantum Space
CA · Denver, CO · Hawthorne, CA · 801 Thompson Ave. Suite 201 Rockville, MD
We are seeking an Electrical Engineer III / IV to support our Spacecraft Programs by leading the design, development, integration, and testing of spacecraft Avionics, Electrical Power, or…
Added 18 mins ago
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Instrumentation Engineer
Jobot
Albuquerque, NM · Los Angeles, CA
- $120,000 to $130,000 USD / year
Instrumentation Engineer, Remote, Prototype to Production, In-House Accredited Test Lab
Added 18 mins ago
Vehicle Test Engineer II, Vehicle Efficiency Engineering
Lucid Motors
Newark, CA
…world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global…
Added 18 mins ago
SL
Sr. Linux Engineer
Soliel LLC
Fort Meade, MD
- Up to $165,000 USD / year
We are seeking a hands-on Systems Engineer to support secure DoD enterprise environments. This position prioritizes Red Hat Enterprise Linux (RHEL) engineering, Ansible automation, and DISA…
Added 20 mins ago
O
Site Reliability Engineer - OCI (Start Date: Feb 2027)
Oracle
Nashville, TN
- $59,100 to $118,200 USD / year
To be considered for a SRE position in OCI, you must possess the Objective Minimum Qualifications (OMQs) below
Added 21 mins ago
Agentic Workflow Engineer
Western Governors University
Salt Lake City, UT
Applies programming, automation, AI-assisted development, and software engineering practices to build, debug, evaluate, and continuously improve solutions.
Added 21 mins ago
Jr. Field Service Engineer
LD Power Automation
Wilmington, CA
Must possess manual dexterity to operate machinery and repair equipment, with the ability to climb ladders, stairs, and lift at least 40 pounds
Added 22 mins ago
BW
Senior Database Engineer
Bronco Wine Co
Ceres, CA
- $125,000 to $155,000 USD / year
Bronco Wine Company is seeking a Senior Database Engineer to support the architecture, development, administration, security, performance, and reliability of the company’s Microsoft SQL…
Added 24 mins ago
MS
Software Engineer (AI & Intergrations) Mountlake, Terrace, Wa
Mindful Support Services
Mountlake Terrace, WA
- $100,000 to $115,000 USD / year
The Software Engineer – Integrations role translates business and technical requirements into maintainable backend solutions, APIs, integrations, and workflow automations that are secure,…
Added 27 mins ago
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Senior Software Engineer - Transport Infrastructure
Atoms
San Francisco, CA
- $180,000 to $220,000 USD / year
Over the last decade, software has transformed the digital world. But the physical world, where food is made, minerals are mined, goods are moved, and industries are run, remains far less…
Added 28 mins ago
Software Development Engineer 3
WEX
Remote, United States
We are seeking a seasoned Sr. Software Engineer in the WEX Mobility Engineering organization. This role will sit in the Merchant team within the North America Mobility that caters fleet…
Added 28 mins ago
Software Development Engineer – Agentic AI
Musarubra US, LLC
TX
Software Development Engineer – Agentic AIAbout Trellix
Added 30 mins ago
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Software Engineer I, Backend (Continuous Delivery)
Affirm
Remote, United States
- $130,000 to $180,000 USD / year
Our team sits within Developer Productivity, whose mission is to make software development at Affirm simpler and faster across the company. The broader org owns much of the path between a…
Added 32 mins ago
AC
Senior Software Engineer - Transport Infrastructure
ATOMS Careers page
San Francisco, CA
- $180,000 to $220,000 USD / year
Over the last decade, software has transformed the digital world. But the physical world, where food is made, minerals are mined, goods are moved, and industries are run, remains far less…

thread

Onboarding Specialist- Customer Enablement

Remote, United States

Apply on careers.kula.ai About employer

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Job details

Experience: Demonstrated customer implementation, technical onboarding, support or service-operations experience (2+ years, or equivalent hands-on evidence).
Posting language: English
Posted: Nov 12, 2026

Original job description

Company Description Thread provides an AI-powered workspace designed to empower Managed Service Providers (MSPs) as an AI Service Desk. By integrating chat, inboxing, automations, and AI, Thread ensures customers receive seamless support with fewer delays and frustrations. MSPs benefit from streamlined processes that allow them to focus on delivering strategic value, rather than being bogged down by inefficient systems. With Thread, businesses can efficiently handle more requests while improving customer satisfaction through innovative solutions.

Role Description We’re looking for a Sales Engineer to be the technical backbone of our sales team. You’ll partner closely with Account Executives to run high-quality demos, handle deep technical questions, and guide MSPs through evaluation. You’ll also lead security and compliance reviews for larger partners. This role requires both direct MSP industry experience and strong working knowledge of AI systems. You need to understand how MSP service desks operate today and how AI can transform them. You are the technical voice in the deal. You help MSPs understand not just that Thread works - but exactly how it works in their environment, and why AI changes their service desk.

What You'll Do

Technical Demos

Run live, product-first demos tailored to MSP workflows
Show how Thread fits into real service desk environments
Translate AI capabilities into clear, practical outcomes

Technical Evaluation

Answer questions on integrations, APIs, and architecture
Guide prospects through deployment and rollout
Support partners through technical validation

Security & Compliance

Lead security reviews and technical due diligence
Explain data handling and system architecture clearly

Sales Partnership

Partner with AEs to progress and close deals
Remove technical blockers and improve win rates

Enablement & Feedback

Train internal teams on product and AI positioning
Bring structured feedback to Product and Engineering

What You'll Need

MSP experience (service desk, PSA tools, or vendor ecosystem)
Strong understanding of applied AI (automation, copilots, agents)
Experience in a Sales Engineer or Solutions Engineer role
Ability to run demos and handle technical objections
Strong communication across technical and non-technical audiences

What Success Looks Like

Higher close rates on technical deals
Prospects clearly understand value and implementation
Fast, confident handling of security reviews
A more technically capable sales teamAbout the role Thread helps managed service providers deliver better service through AI-enabled service-desk workflows. We are looking for an Onboarding Specialist who helps MSPs turn product access into sustained adoption and measurable customer outcomes. You will guide partners from discovery and configuration to safe production rollout, operational independence and ongoing value.

This role supports Voice AI onboarding and broader technician enablement while helping build and deliver onboarding for Automagically as it progresses through beta and general availability. You will teach service teams how to identify appropriate automation opportunities, validate workflows, manage change and demonstrate outcomes - not simply complete a checklist or attend a training session.

What you will own

Translate partner goals, service-desk workflows, PSA environment and readiness into a mutual onboarding plan with measurable value milestones, named owners and a clear handoff.
Guide implementation and adoption for Voice AI and service automation: configuration, integrations, routing, workflow validation, phased rollout and troubleshooting within approved scope.
Facilitate practical onboarding cohorts, workshops, office hours and role-based training for admins, service managers, dispatchers and technicians; verify they can apply the workflows independently.
Help partners select high-value, appropriate Automagically use cases, validate production runbooks and escalation paths, and move from specialist-assisted setup toward confident everyday use.
Build and improve reusable implementation guides, learning paths, workflow templates and documentation in collaboration with Product, Support and Product Marketing.
Use product and customer evidence to identify stalled adoption, investigate the cause, coordinate a recovery plan and measure whether the intervention worked.
Maintain accurate implementation evidence and customer outcome records; close the loop on recurring friction with Product and Engineering instead of masking it through repeated manual work.
Deliver a clean handoff to the CSM with operational ownership, demonstrated user capability, known risks, baseline/outcome evidence and next adoption milestones.

What success looks like Partners reach a verified first production result sooner, sustain meaningful use after onboarding, and can operate their agreed workflows without recurring specialist dependence. They can explain the service outcome they achieved, and the evidence supports the claim. Safety, trust and quality are preserved as adoption expands.

Essential capabilities

Practical MSP service-desk experience: ticket lifecycle, dispatch, escalation, technician responsibilities and PSA-driven workflows. Direct experience at an MSP or Thread partner is strongly preferred.
Demonstrated customer implementation, technical onboarding, support or service-operations experience (2+ years, or equivalent hands-on evidence).
Ability to translate a business goal into a repeatable workflow, teach it clearly to technical and non-technical audiences, and manage multiple partner implementations with sound prioritization.
Comfort with integrations, permissions and structured troubleshooting; ability to test safely, recognize limits and escalate with actionable evidence.
Strong writing and facilitation skills, an ownership mindset, and curiosity about why customers do or do not adopt a product.
Ability to distinguish activation, sustained adoption, automation activity and verified resolution; use data honestly and protect customer information.

Preferred skills Prior workflow automation, M365, PowerShell/runbook review, telephony routing/IVR/SIP, and ConnectWise, Autotask or HaloPSA experience are useful differentiators. Deep software engineering or enterprise architecture is not a prerequisite; advanced work has a Solutions Architect/Product escalation path.

Apply on careers.kula.ai About employer

More about this job

Skills

Onboarding
Sales
Regulatory compliance
Communication skills
Workflow
Troubleshooting
Documentation
Collaboration
CSM
Prioritization
Microsoft 365
Microsoft PowerShell
SIP
Autotask

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Work requirements

Jobs in the United States