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Commercial Strategy Operations Manager
Systems Planning and Analysis
Arlington, VA
- $135,000 USD / year
The Commercial Strategy Operations Manager SETA will work as part of an exciting team to provide expert business, technology advancement, and commercialization support in a demanding and…
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Program Manager
Systems Planning and Analysis
Alexandria, VA
- $165,000 USD / year
The Program Manager (PM) will lead and coordinate a multidisciplinary team supporting the Office of the Secretary of War (R&E) Joint Munitions Program Office (JMPO). The PM ensures…
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Consulting Manager – ERP Transformation
Excelerate
San Diego, CA · Carlsbad, CA · Irvine, CA
- $120,000 to $140,000 USD / year
As a Consulting Manager, you will play a key role in planning, executing, and delivering large, cross-functional programs that align with clients' strategic goals. With a strong foundation…
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Motorsports Vehicle Dynamics Simulation Engineer
General Motors LLC
Concord, NC
Ability to program in Python, MATLAB, Julia or C++
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Engineer - Vehicle Material Cost Senior Specialist
General Motors LLC
Warren, MI
…engineering team, the purchasing and supply chain team, the vehicle program team, our global joint venture partners in China, and to an extent the external component supply…
Added 1 min ago
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Branch Manager
Department of Toxic Substances Control
CA
- $7,872 to $9,781 USD / month
As of July 1st, 2026, the position is office-centered, and employees will be expected to report to the office at least four days per week
Added 1 min ago
Regional Service Manager
Targan Inc
Raleigh, NC
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Manager, Learning and Development
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Minneapolis, MN
We operate on a hybrid schedule with four in-office days per week (Monday–Thursday)
Added 2 mins ago
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Salesforce Systems Development Intern
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Qualifications/Skills (must possess the following):
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Asset Management Analyst
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- $30 to $50 USD / hour
…hardware standardization, and introducing best practices into the technical environment. This role requires a thorough understanding of purchasing and ordering systems, billing, and IT…
Added 5 mins ago
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Senior Program Manager - Contingent on Award
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- $85,000 to $95,000 USD / year
The Senior Program Manager is responsible for the overall technical and grants management of an externally funded, national health and hygiene product supply initiative. Working within the…
Added 5 mins ago
Project Manager - Municipal Services
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Hackettstown, NJ
The Project Manager – Municipal Services will oversee projects from initial planning through design and construction, with responsibility for scope, schedule, budget, technical quality, and…
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Project Manager - Municipal Services
French & Parrello
Wall Township, NJ
The Project Manager – Municipal Services will oversee projects from initial planning through design and construction, with responsibility for scope, schedule, budget, technical quality, and…
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Project Manager - Water & Wastewater
French & Parrello
Wall Township, NJ
Must hold a New Jersey PE License
Added 5 mins ago
Bridge Manager
French & Parrello
Wall Township, NJ
French & Parrello Associates (FPA) is seeking an experienced and motivated Bridge Department Manager to lead our growing Bridge Department at our headquarters in Wall Township, NJ. This is…
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Senior Transportation Engineering Project Manager
French & Parrello
Wall Township, NJ
Professional Engineer (PE) license required; New Jersey PE license preferred or ability to obtain through reciprocity
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Senior Program Manager, Engineering (Hybrid Schedule)
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Participate in weekly internal calls to provide program updates and brief stakeholders on project progress and deliverables.
Added 6 mins ago
Practice Manager
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Raymore, MO
At AEG, we believe great patient experiences begin with great teams. As a Practice Manager, you'll inspire, develop and support the entire team, deliver exceptional patient care, and…
Added 7 mins ago
AR
Assistant Property Manager
Avenue5 Residential, LLC
Eugene, OR
- $25 to $27 USD / hour
Perks and more: Mentoring. Professional development. Discounts. Tuition reimbursement. Robust recognition program. And we’re just getting started.
Added 8 mins ago
EMG Program Manager
Clean Harbors
Ashland, KY
Must possess excellent interpersonal skills to build positive relationships and handle conflict resolution · Must have the ability to prioritize to meet multiple deadlines
Added 8 mins ago
Senior Program Manager
LEIDOS, INC.
Arlington, VA
- Must hold a current Secret clearance and the ability to obtain a TS/SCI
Added 8 mins ago
SpouseWorks Program Manager
LEIDOS, INC.
Remote, United States
…Leidos currently has an opening for a SpouseWorks Task Order Program Manager (PM) in the Washington, DC metropolitan area (DMV) supporting the Department of War (DoW) SpouseWorks program,…
Added 8 mins ago
Desktop Support Technician
LEIDOS, INC.
Arlington, VA
The Digital Sector at Leidos has a career opportunity for a Desktop Support Technician in support of the Air Force National Capital Region (AFNCR) IT Services program at The Pentagon.
Added 8 mins ago
Jr Software Engineer
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…Federal Aviation Administration (FAA) Terminal Flight Data Manager (TFDM) is the surface management solution that will provide NextGen Air Traffic Control capabilities to improve air…

ThoroughCare, Inc.

Manager, CX

Pittsburgh, PA, United States

$110,000 to $135,000 USD / year

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Job details

Pay: $110,000 to $135,000 USD / year
Posting language: English
Posted: Nov 12, 2026

Original job description

About ThoroughCare, Inc.

ThoroughCare, Inc. is a healthcare technology platform, founded in 2013 and headquartered in Pittsburgh, PA. Our targeted solutions assist various Healthcare Professionals, Payers, ACOs, Pharmacies, Hospitals and other HCQP organizations with their participation in value-based care management and wellness programs - whether it's fee-for-service, shared-risk or capitation-based. Our focus is on the combination of improved patient quality of life, reduced spending, and increased revenue. ThoroughCare software is currently used to support over 1,000,000 patients across nearly 700 primary care and specialty practices across the United States. We are driven by our passion to improve the quality of life for every person we encounter. Our mission is to simplify integrated whole patient care by extending the care setting beyond the facility and into the patient home, empowering care teams through features designed with clinicians in mind, and we are looking for motivated and experienced individuals to join us on our journey. For more information about ThoroughCare: http://www.thoroughcare.net/

About the role

ThoroughCare is investing in scaling our growth team to support the continued expansion of our clients, and is looking for a Manager, Client Experience with a strong professional background in healthcare, specifically within the care management, care coordination, and care navigation market.

The Manager, Client Experience leads our Client Experience team and is accountable for the retention, satisfaction, and growth of our existing client partnerships. You will coach and develop a team of Client Experience professionals while serving as a strategic advisor to key accounts. You will lead program implementations, allocate team resources, facilitate ongoing client business goal and strategy discussions, identify expansion opportunities, and partner with Sales to close them.

This role will serve as a critical partner to our Product Management team to ensure the ThoroughCare product roadmap includes customer-needed capabilities that are timely, compliant, and market relevant.

The Manager, Client Experience will have the opportunity to use their experience and skills in an environment that fosters continuous learning and growth and a highly collaborative team atmosphere. This includes the chance to learn from the executive team and the potential for future leadership roles at a rapidly growing healthcare software company.

This position is based in Pittsburgh, PA, and candidates who can work from our headquarters are preferred. Remote candidates located in the U.S. will also be considered.

What you'll do

Lead, coach, and develop a team of Client Experience professionals, setting clear goals tied to the Annual Operating Plan (AOP) and holding regular one-on-ones and performance reviews.
Allocate team resources across client implementations, onboarding, and ongoing support so every client receives consistent, high-quality service.
Own retention of the client base, with a target of 95% or higher, by monitoring account health, identifying at-risk clients early, and leading save plans.
Execute Strategic Business Reviews to identify client needs and pain points that would benefit from expanded services.
Build relationships with departmental buyers, clinical leaders, and executive sponsors within existing accounts.
Identify upsell and expansion opportunities, develop ROI-driven business cases, and partner with Sales to close expansion revenue as defined in the AOP.
Develop and maintain a growth plan for each key client, positioning ThoroughCare as a long-term strategic partner.
Share client feedback and market needs with Product Management to shape the product roadmap.
Report on team and portfolio performance, including retention, expansion, and client satisfaction, to the VP, Clinical Services.

Qualifications

Required

Bachelor’s degree
5+ years of experience in healthcare, healthcare technology, or healthcare services
3+ years in a client-facing role such as account management, customer success, or client services
2+ years of experience leading, coaching, or supervising a team
Proven track record of retaining clients and growing revenue within an existing customer base
Ability to translate technical product features into ROI-driven business cases for healthcare executives
Demonstrated ability to build relationships and achieve alignment with clients and internal teams
Strong written and verbal communication skills, with a track record of presenting clinical and business value to senior management

Preferred

Experience with Chronic Care Management, Remote Patient Monitoring, Care Management, and/or Value-Based Care
Clinical background (note that this is not a clinical care delivery position)
Experience at a healthcare software (SaaS) company or another fast-growing, evolving organization
Experience using a CRM such as HubSpot or Salesforce

Compensation and Benefits

Salary: $110,000 to $135,000 per year, based on experience, qualifications, and location
Bonus: Eligible for the annual company bonus pool, based on company performance. This role is not commission-based.
Benefits: Health insurance, paid vacation, 401(k), and career advancement opportunities

This position is full-time and available immediately. Benefits include health insurance, paid vacation, 401k, and career advancement opportunities. This is an excellent opportunity to build your career with a growing healthcare software company.

Candidates may be asked to take a skills test to further determine qualifications for the role.

All candidates are subject to a background check and must be authorized to work in the United States. Please note that ThoroughCare is an Equal Opportunity Employer. We celebrate diversity and are fully committed to maintaining an inclusive environment for all employees that is free of discrimination and harassment.

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Jobs in the United States