Jobs in the United States

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Added just now
Engineer - Vehicle Material Cost Senior Specialist
General Motors LLC
Warren, MI
…engineering team, the purchasing and supply chain team, the vehicle program team, our global joint venture partners in China, and to an extent the external component supply…
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Global Category Manager Procurement - Marketing
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Assistant Manager I
Family Dollar
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We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Assistant Manager I
Family Dollar
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We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Assistant Manager II
Family Dollar
Natchitoches, LA
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Sr Project Manager - San Antonio, TX
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The Senior Project Manager is responsible for the execution and oversight of concrete formwork projects and ensures productivity, quality, cost control, and safety. This role involves…
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Branch Manager
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CA
- $7,872 to $9,781 USD / month
As of July 1st, 2026, the position is office-centered, and employees will be expected to report to the office at least four days per week
Added 1 min ago
Health Oversight Manager
State of Indiana
Indianapolis, IN
Analyze operations to evaluate performance of the specific program or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy…
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Restaurant Manager
Red Lobster
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As a Restaurant Manager, you will be responsible for leading restaurant operations with a focus on delivering high quality seafood and beverage service while maximizing our guest…
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Workday Reporting & Analytics Manager
Collaborative Solutions, LLC (USA)
Remote, United States
- $148,824 to $188,193 USD / year
Workday certification required
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Regional Service Manager
Targan Inc
Raleigh, NC
The Regional Service Manager is responsible for managing and executing regional field service enablement and operational readiness in alignment with TARGAN’s service standards and field…
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Meat Service Counter Clerk
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Holmen, WI
…including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches,…
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Manager, Learning and Development
Covista
Minneapolis, MN
We operate on a hybrid schedule with four in-office days per week (Monday–Thursday)
Added 1 min ago
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Food Bank Inventory & Fulfillment Manager
Foodlink Inc
Rochester, NY
- $62,642 to $70,473 USD / year
The Food Bank Inventory & Fulfillment Manager is responsible for the accuracy, quality, and efficiency of Foodlink’s warehouse inventory and order fulfillment operations. This role owns…
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Park Manager
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Miami, FL
- $58,656 USD / year
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Park Manager
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Park Manager
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Park Manager
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Park Manager
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Retail Market Manager
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BATON ROUGE, LA · Baton Rouge, LA · Monroe, LA
Use sales management tools and data to proactively identify performance gaps and puts action plans in place for improvement.
Added 1 min ago
Engineer, Electrical Design - Graduate Development Program
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…experience? The Celestica Engineering Graduate Development Program (EGDP) is for candidates who aspire to become engineering leaders. Over a period of 24 months, graduates complete five…
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Engineer, Mechanical Design - Graduate Development Program
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The Celestica Engineering Graduate Development Program (EGDP) is for candidates who aspire to become engineering leaders. Over a period of 24 months, graduates complete four rotations…
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DOORMAN EXPERIENCED
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Record data accurately, including property damage, unusual occurrences, and equipment malfunctions, reporting to both building and BSA management.
Added 2 mins ago
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Server Assistant - Busser
Texas Roadhouse Management LLC
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National Account Manager
Swisher
Chicago, IL
The National Account Manager manages Swisher’s key retail and wholesale accounts within Grocery and Dollar Channel and their respective distributors. This role drives volume, revenue, and…

ThoroughCare, Inc.

Manager, CX

Pittsburgh, PA, United States

$110,000 to $135,000 USD / year

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Job details

Pay: $110,000 to $135,000 USD / year
Posting language: English
Posted: Nov 12, 2026

Original job description

About ThoroughCare, Inc.

ThoroughCare, Inc. is a healthcare technology platform, founded in 2013 and headquartered in Pittsburgh, PA. Our targeted solutions assist various Healthcare Professionals, Payers, ACOs, Pharmacies, Hospitals and other HCQP organizations with their participation in value-based care management and wellness programs - whether it's fee-for-service, shared-risk or capitation-based. Our focus is on the combination of improved patient quality of life, reduced spending, and increased revenue. ThoroughCare software is currently used to support over 1,000,000 patients across nearly 700 primary care and specialty practices across the United States. We are driven by our passion to improve the quality of life for every person we encounter. Our mission is to simplify integrated whole patient care by extending the care setting beyond the facility and into the patient home, empowering care teams through features designed with clinicians in mind, and we are looking for motivated and experienced individuals to join us on our journey. For more information about ThoroughCare: http://www.thoroughcare.net/

About the role

ThoroughCare is investing in scaling our growth team to support the continued expansion of our clients, and is looking for a Manager, Client Experience with a strong professional background in healthcare, specifically within the care management, care coordination, and care navigation market.

The Manager, Client Experience leads our Client Experience team and is accountable for the retention, satisfaction, and growth of our existing client partnerships. You will coach and develop a team of Client Experience professionals while serving as a strategic advisor to key accounts. You will lead program implementations, allocate team resources, facilitate ongoing client business goal and strategy discussions, identify expansion opportunities, and partner with Sales to close them.

This role will serve as a critical partner to our Product Management team to ensure the ThoroughCare product roadmap includes customer-needed capabilities that are timely, compliant, and market relevant.

The Manager, Client Experience will have the opportunity to use their experience and skills in an environment that fosters continuous learning and growth and a highly collaborative team atmosphere. This includes the chance to learn from the executive team and the potential for future leadership roles at a rapidly growing healthcare software company.

This position is based in Pittsburgh, PA, and candidates who can work from our headquarters are preferred. Remote candidates located in the U.S. will also be considered.

What you'll do

Lead, coach, and develop a team of Client Experience professionals, setting clear goals tied to the Annual Operating Plan (AOP) and holding regular one-on-ones and performance reviews.
Allocate team resources across client implementations, onboarding, and ongoing support so every client receives consistent, high-quality service.
Own retention of the client base, with a target of 95% or higher, by monitoring account health, identifying at-risk clients early, and leading save plans.
Execute Strategic Business Reviews to identify client needs and pain points that would benefit from expanded services.
Build relationships with departmental buyers, clinical leaders, and executive sponsors within existing accounts.
Identify upsell and expansion opportunities, develop ROI-driven business cases, and partner with Sales to close expansion revenue as defined in the AOP.
Develop and maintain a growth plan for each key client, positioning ThoroughCare as a long-term strategic partner.
Share client feedback and market needs with Product Management to shape the product roadmap.
Report on team and portfolio performance, including retention, expansion, and client satisfaction, to the VP, Clinical Services.

Qualifications

Required

Bachelor’s degree
5+ years of experience in healthcare, healthcare technology, or healthcare services
3+ years in a client-facing role such as account management, customer success, or client services
2+ years of experience leading, coaching, or supervising a team
Proven track record of retaining clients and growing revenue within an existing customer base
Ability to translate technical product features into ROI-driven business cases for healthcare executives
Demonstrated ability to build relationships and achieve alignment with clients and internal teams
Strong written and verbal communication skills, with a track record of presenting clinical and business value to senior management

Preferred

Experience with Chronic Care Management, Remote Patient Monitoring, Care Management, and/or Value-Based Care
Clinical background (note that this is not a clinical care delivery position)
Experience at a healthcare software (SaaS) company or another fast-growing, evolving organization
Experience using a CRM such as HubSpot or Salesforce

Compensation and Benefits

Salary: $110,000 to $135,000 per year, based on experience, qualifications, and location
Bonus: Eligible for the annual company bonus pool, based on company performance. This role is not commission-based.
Benefits: Health insurance, paid vacation, 401(k), and career advancement opportunities

This position is full-time and available immediately. Benefits include health insurance, paid vacation, 401k, and career advancement opportunities. This is an excellent opportunity to build your career with a growing healthcare software company.

Candidates may be asked to take a skills test to further determine qualifications for the role.

All candidates are subject to a background check and must be authorized to work in the United States. Please note that ThoroughCare is an Equal Opportunity Employer. We celebrate diversity and are fully committed to maintaining an inclusive environment for all employees that is free of discrimination and harassment.

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Jobs in the United States