Jobs in the United States

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Added just now
C
Product Development Manager
CRH
Centennial, CO
- $120,000 to $150,000 USD / year
Must have the ability to lift and carry small parcels, packages and other items
Added just now
C
Product Development Manager
CRH
Centennial, CO
- $120,000 to $150,000 USD / year
Must have the ability to lift and carry small parcels, packages and other items
Added 1 min ago
Strive to Be Music Team Manager
Church
Salt Lake City, UT
Design, seek approval for, and lead a program that helps Church areas write, produce and release their own music: services offered, processes and templates, and how content moves between…
Added 1 min ago
Director, Business Development
Loft Federal
DC · Arvada, CO · Washington, DC
This role has no direct reports at hire. You lead through influence across the organization, with support from Capture Managers, Mission Solutions, and shared Federal marketing resources.…
Added 2 mins ago
WW
Portfolio Manager Frontier Activation
World Wide Technology Holding, LLC
Remote, United States
- $188,000 to $200,000 USD / year
As Portfolio Manager, Frontier Activation, you turn factory-ready Microsoft offers, AI agents and reusable assets into field adoption across WWT and Softchoice. You connect internal sales,…
Added 3 mins ago
Client Expenditures Accountant V-Team Lead
TX-HHSC-DSHS-DFPS
AUSTIN, TX
…Accountant V is selected by and reports to the Accounts Payable Manager within Expenditure Management. This position will function as Team Lead in the Client area of Expenditure Management.…
Added 3 mins ago
Solution Architect Expert
PNC
Farmers Branch, TX
The Lead AI Solution Architect is the senior technical lead embedded in a small, forward-deployed team of AI engineers and AI agents doing that work. The person will own the target…
Added 4 mins ago
Quality Control Manager
Eli Lilly and Company
United States
Verve is seeking a Quality Control Manager to support cGMP Quality Control functions for DNA, mRNA, gRNA, and LNP. Reporting to the Associate Director of Quality Control Technical Services,…
Added 4 mins ago
Drayage and Customs Clearance Planner
The Wonderful Company
Tucson, AZ
Prepare recurring operational reports and performance metrics, including lead times, service levels, shipment exceptions, and transportation trends.
Added 4 mins ago
RI
Operations Manager
Roofline, Inc.
Sun Valley, CA
- $67,300 to $87,500 USD / year
The Operations Manager at the Company operates primarily within a fast-paced, deadline-driven warehouse environment. This role demands a high degree of adaptability and efficiency in…
Added 5 mins ago
Sr. Manager, Brand + Events Marketing
Walker Sands
Remote, United States
To help enable our continued growth, we are looking for a Senior Brand + Events Marketing Manager to join our corporate marketing team and lead experiences that connect Walker Sands with…
Added 5 mins ago
Tax Senior Associate
WithumSmith+Brown PC
San Francisco, CA
…CPAs and industry leaders. In this position, you will take a lead role on all aspects of tax engagements, supervise/mentor staff, and build/maintain relationships with…
Added 5 mins ago
Technical Project Managers
University of Utah
Salt Lake City, UT
Establish project teams and provide overall direction for technical projects from initiation through to delivery. Perform project requirements, estimation, and budget management. Formulate…
Added 6 mins ago
MH
Sr Technical Product Manager
McGraw Hill LLC.
UNAVAILABLE
- $115,000 to $160,000 USD / year
The Senior Technical Product Manager leads cross‑functional engineering teams within the Enterprise domain, driving Business Unit (BU) partnership, development, and delivery of scalable,…
Added 6 mins ago
Lead, Furnace Equipment Engineering
Valar Atomics
Torrance, CA
2+ years leading engineers as either a technical lead or a people manager
Added 6 mins ago
Lead, CVD Coating Equipment
Valar Atomics
Torrance, CA
2+ years leading engineers as either a technical lead or a people manager
Added 7 mins ago
MF
Engineering Division Manager
Menomonee Falls, Village of (WI)
Menomonee Falls, WI
- $96,408 to $137,904 USD / year
Under the general supervision of the Director of Public Works, the Engineering Manager oversees the daily operations of the Engineering Division to include planning, implementation and…
Added 7 mins ago
Associate Director - Cost Manager - Commercial Real Estate Construction
Turner & Townsend
San Francisco, CA
Turner & Townsend is seeking an experienced Associate Director Cost Manager to lead cost management services for key construction programs and capital projects throughout California. This…
Added 7 mins ago
Senior Cost Manager / Quantity Surveyor - Commercial Real Estate
Turner & Townsend
San Francisco, CA
Turner & Townsend is seeking an experienced Senior Cost Manager / Quantity Surveyor to lead the delivery of cost management services across commercial real estate construction projects.…
Added 7 mins ago
Associate Director - Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Cheyenne, WY
Turner & Townsend is seeking an experienced Associate Director – Cost Manager / Quantity Surveyor to join our team and provide expert cost management services on a large-scale,…
Added 7 mins ago
Associate Director - Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Fort Collins, CO
Turner & Townsend is seeking an experienced Associate Director – Cost Manager / Quantity Surveyor to join our team and provide expert cost management services on a large-scale,…
Added 7 mins ago
Global Dove Skin Cleansing R&D Packaging Manager
Unilever United States, Inc.
Trumbull, CT
The person in this role must possess the ability to anticipate technical issues and prepare risk mitigation plans to address
Added 9 mins ago
HH
Medical Assistant - $3500 Sign on Bonue
Hartford Healthcare - GoHealth Urgent Care, LLC
North Haven, CT
- $20 to $24.25 USD / hour
Career mobility in the MA field! Different career paths with us include Float, Training Coach, Team Lead, and Manager roles.
Added 12 mins ago
SP
Program Manager
Systems Planning and Analysis
Alexandria, VA
- $165,000 USD / year
The Program Manager (PM) will lead and coordinate a multidisciplinary team supporting the Office of the Secretary of War (R&E) Joint Munitions Program Office (JMPO). The PM ensures…
Added 12 mins ago
E
Consulting Manager – ERP Transformation
Excelerate
San Diego, CA · Carlsbad, CA · Irvine, CA
- $120,000 to $140,000 USD / year
As a Consulting Manager, you will play a key role in planning, executing, and delivering large, cross-functional programs that align with clients' strategic goals. With a strong foundation…

ThoroughCare, Inc.

Manager, CX

Pittsburgh, PA, United States

$110,000 to $135,000 USD / year

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Job details

Pay: $110,000 to $135,000 USD / year
Posting language: English
Posted: Nov 12, 2026

Original job description

About ThoroughCare, Inc.

ThoroughCare, Inc. is a healthcare technology platform, founded in 2013 and headquartered in Pittsburgh, PA. Our targeted solutions assist various Healthcare Professionals, Payers, ACOs, Pharmacies, Hospitals and other HCQP organizations with their participation in value-based care management and wellness programs - whether it's fee-for-service, shared-risk or capitation-based. Our focus is on the combination of improved patient quality of life, reduced spending, and increased revenue. ThoroughCare software is currently used to support over 1,000,000 patients across nearly 700 primary care and specialty practices across the United States. We are driven by our passion to improve the quality of life for every person we encounter. Our mission is to simplify integrated whole patient care by extending the care setting beyond the facility and into the patient home, empowering care teams through features designed with clinicians in mind, and we are looking for motivated and experienced individuals to join us on our journey. For more information about ThoroughCare: http://www.thoroughcare.net/

About the role

ThoroughCare is investing in scaling our growth team to support the continued expansion of our clients, and is looking for a Manager, Client Experience with a strong professional background in healthcare, specifically within the care management, care coordination, and care navigation market.

The Manager, Client Experience leads our Client Experience team and is accountable for the retention, satisfaction, and growth of our existing client partnerships. You will coach and develop a team of Client Experience professionals while serving as a strategic advisor to key accounts. You will lead program implementations, allocate team resources, facilitate ongoing client business goal and strategy discussions, identify expansion opportunities, and partner with Sales to close them.

This role will serve as a critical partner to our Product Management team to ensure the ThoroughCare product roadmap includes customer-needed capabilities that are timely, compliant, and market relevant.

The Manager, Client Experience will have the opportunity to use their experience and skills in an environment that fosters continuous learning and growth and a highly collaborative team atmosphere. This includes the chance to learn from the executive team and the potential for future leadership roles at a rapidly growing healthcare software company.

This position is based in Pittsburgh, PA, and candidates who can work from our headquarters are preferred. Remote candidates located in the U.S. will also be considered.

What you'll do

Lead, coach, and develop a team of Client Experience professionals, setting clear goals tied to the Annual Operating Plan (AOP) and holding regular one-on-ones and performance reviews.
Allocate team resources across client implementations, onboarding, and ongoing support so every client receives consistent, high-quality service.
Own retention of the client base, with a target of 95% or higher, by monitoring account health, identifying at-risk clients early, and leading save plans.
Execute Strategic Business Reviews to identify client needs and pain points that would benefit from expanded services.
Build relationships with departmental buyers, clinical leaders, and executive sponsors within existing accounts.
Identify upsell and expansion opportunities, develop ROI-driven business cases, and partner with Sales to close expansion revenue as defined in the AOP.
Develop and maintain a growth plan for each key client, positioning ThoroughCare as a long-term strategic partner.
Share client feedback and market needs with Product Management to shape the product roadmap.
Report on team and portfolio performance, including retention, expansion, and client satisfaction, to the VP, Clinical Services.

Qualifications

Required

Bachelor’s degree
5+ years of experience in healthcare, healthcare technology, or healthcare services
3+ years in a client-facing role such as account management, customer success, or client services
2+ years of experience leading, coaching, or supervising a team
Proven track record of retaining clients and growing revenue within an existing customer base
Ability to translate technical product features into ROI-driven business cases for healthcare executives
Demonstrated ability to build relationships and achieve alignment with clients and internal teams
Strong written and verbal communication skills, with a track record of presenting clinical and business value to senior management

Preferred

Experience with Chronic Care Management, Remote Patient Monitoring, Care Management, and/or Value-Based Care
Clinical background (note that this is not a clinical care delivery position)
Experience at a healthcare software (SaaS) company or another fast-growing, evolving organization
Experience using a CRM such as HubSpot or Salesforce

Compensation and Benefits

Salary: $110,000 to $135,000 per year, based on experience, qualifications, and location
Bonus: Eligible for the annual company bonus pool, based on company performance. This role is not commission-based.
Benefits: Health insurance, paid vacation, 401(k), and career advancement opportunities

This position is full-time and available immediately. Benefits include health insurance, paid vacation, 401k, and career advancement opportunities. This is an excellent opportunity to build your career with a growing healthcare software company.

Candidates may be asked to take a skills test to further determine qualifications for the role.

All candidates are subject to a background check and must be authorized to work in the United States. Please note that ThoroughCare is an Equal Opportunity Employer. We celebrate diversity and are fully committed to maintaining an inclusive environment for all employees that is free of discrimination and harassment.

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Jobs in the United States