Jobs in the United States

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Clinical Pharmacist Ambulatory
RIH Rhode Island Hospital
United States
Reports to Director Brown University Health Pharmacy, Director Specialty Pharmacy, or Ambulatory Manager as applicable. Under the supervision of the Pharmacist-In-Charge, Pharmacy…
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Branch Operations Lead Trainee - Middle Virginia Market - Stafford, VA
JPMC page
Stafford, VA
…heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions…
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Program/Project Manager
JPMC page
Chicago, IL · Columbus, OH
Join our dynamic team as a Program/Project Manager and lead transformative projects that shape the future of our industry! This is a unique opportunity to leverage your strategic vision and…
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
ANN ARBOR, MI
- $17 to $23.25 USD / hour
Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is…
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
CHICAGO, IL
- $18.25 to $25 USD / hour
Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is…
Added just now
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
LAKE WALES, FL
- $17 to $23.25 USD / hour
Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is…
Added 1 min ago
Government and Infrastructure-Risk Consulting-Enterprise Risk. Controls & Resilience Manager, Austin
EY
Austin, TX
Government & Infrastructure – Consulting – Risk Consulting – Enterprise Risk, Controls & Resilience – Manager
Added 3 mins ago
2027 Summer Intern - Middle Market Banking/Portfolio Management (Charlotte, NC)
First Citizens Bank
Charlotte, NC
Have a dedicated manager and program manager to help you navigate the bank and the internship program. Be assigned a project which will be designed to improve a specific process or solve a…
Added 3 mins ago
SP
Commercial Strategy Operations Manager
Systems Planning and Analysis
Arlington, VA
- $135,000 USD / year
The Commercial Strategy Operations Manager SETA will work as part of an exciting team to provide expert business, technology advancement, and commercialization support in a demanding and…
Added 3 mins ago
SP
Program Manager
Systems Planning and Analysis
Alexandria, VA
- $165,000 USD / year
The Program Manager (PM) will lead and coordinate a multidisciplinary team supporting the Office of the Secretary of War (R&E) Joint Munitions Program Office (JMPO). The PM ensures…
Added 4 mins ago
Manager, Learning and Development
Covista
Minneapolis, MN
We operate on a hybrid schedule with four in-office days per week (Monday–Thursday)
Added 7 mins ago
Executive Office Administrator (EOA)
The Boeing Company
Plano, TX · Huntsville, AL · Chicago, IL · Seal Beach, CA · Oklahoma City, OK · Berkeley, MO · Long Beach, CA · Huntington Beach, CA · Renton, WA · Wichita, KS · El Segundo, CA · Seattle, WA · Auburn, WA · Everett, WA · Arlington, VA · Ridley Park, PA · Mesa, AZ · North Charleston, SC
The ideal candidate must have strong interpersonal, organizational, collaborative, and time management skills
Added 7 mins ago
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Nutrition Services I - Sherwood School District Floater
SHERWOOD SD 88J
Sherwood, OR
- $18.84 to $19.78 USD / hour
REPORTS TO: Nutrition Services Supervisor and Nutrition Services Kitchen Manager when Applicable
Added 7 mins ago
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Asset Management Analyst
TEKsystems
Kansas City, MO
- $30 to $50 USD / hour
…Asset Management Professional), CSAM (Certified Software Asset Manager), CMAM (Certified Mobility Asset Management), CITAD (Certified IT Asset Disposal) Preferred: CAMSE (Certified Asset…
Added 8 mins ago
Senior Program Manager, Engineering (Hybrid Schedule)
Eversource Energy Service Company
Berlin, CT
Ability to utilize information technology and the use of Eversource’s office automation systems
Added 9 mins ago
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Full-Time Store Merchandising Supervisor
KDS Kohl's, Inc.
United States
- Full-time
…and needs of the store in partnership with the Merchandising…
Added 9 mins ago
Assistant Store Manager
KDS Kohl's, Inc.
United States
As an Operations Manager or Merchandising Manager you will provide oversight of store operations and/ or merchandising, delivering excellent customer service. You will teach, coach, and…
Added 10 mins ago
Senior Procurement Manager
Anduril Industries
Waltham, MA
We’re seeking a Senior Procurement Manager to build and scale the procurement function supporting Anduril’s imaging products and defense programs. This is a senior leadership role: you will…
Added 11 mins ago
Senior Project Manager
LEIDOS, INC.
Alexandria, VA
The Leidos Digital Sector is seeking a Senior Project Manager to support the Department of War Office of the Chief Information Officer (DoW CIO), Enterprise Technology Excellence (ETE). The…
Added 11 mins ago
Sr. Engineering Change Analyst
Rivian
Normal, IL
Maintain passdown documentation to fully inform day shift counterparts
Added 13 mins ago
Quality Training Specialist
Bertelsmann-Jobs
Pleasant-Prairie, WI
Performing other related duties, as assigned by the Quality Supervisor / Manager and required to meet the goals and objectives identified with our training programs
Added 14 mins ago
Drilling Procurement and Contracts Manager
RE/SPEC Inc.
Remote, United States
…energy solutions for global projects, or apply data-driven technology to improve mining and water…
Added 14 mins ago
BC
Sr Manager, Performance Partnership Delivery
Beckman Coulter, Inc.
Chicago, IL · Dallas, TX · Minneapolis, MN · NY · Denver, CO · Charlotte, NC · Salt Lake City, UT
- $165,000 to $185,000 USD / year
The Senior Manager, Performance Partnership Delivery is responsible for leading a high-impact consulting team that partners directly with health system customers to improve operational…
Added 14 mins ago
Associate Sales Representative
Devicor Medical Products, Inc.
Los Angeles, CA · Brea, CA · Santa Ana, CA · Long Beach, CA · Anaheim, CA
Typical work-related travel assignments range 1-5 days per week, and as such, overnight stays are required · Must have a valid driver’s license with an acceptable driving record
Added 14 mins ago
Systems Engineering Manager
Beckman Coulter, Inc.
Loveland, CO
As a Manager, Systems Engineering, you will lead and develop a team of systems engineers responsible for system architecture, requirements, integration, risk management, and system…

ThoroughCare, Inc.

Manager, CX

Pittsburgh, PA, United States

$110,000 to $135,000 USD / year

Apply on ats.rippling.com About employer

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Job details

Pay: $110,000 to $135,000 USD / year
Posting language: English
Posted: Nov 12, 2026

Original job description

About ThoroughCare, Inc.

ThoroughCare, Inc. is a healthcare technology platform, founded in 2013 and headquartered in Pittsburgh, PA. Our targeted solutions assist various Healthcare Professionals, Payers, ACOs, Pharmacies, Hospitals and other HCQP organizations with their participation in value-based care management and wellness programs - whether it's fee-for-service, shared-risk or capitation-based. Our focus is on the combination of improved patient quality of life, reduced spending, and increased revenue. ThoroughCare software is currently used to support over 1,000,000 patients across nearly 700 primary care and specialty practices across the United States. We are driven by our passion to improve the quality of life for every person we encounter. Our mission is to simplify integrated whole patient care by extending the care setting beyond the facility and into the patient home, empowering care teams through features designed with clinicians in mind, and we are looking for motivated and experienced individuals to join us on our journey. For more information about ThoroughCare: http://www.thoroughcare.net/

About the role

ThoroughCare is investing in scaling our growth team to support the continued expansion of our clients, and is looking for a Manager, Client Experience with a strong professional background in healthcare, specifically within the care management, care coordination, and care navigation market.

The Manager, Client Experience leads our Client Experience team and is accountable for the retention, satisfaction, and growth of our existing client partnerships. You will coach and develop a team of Client Experience professionals while serving as a strategic advisor to key accounts. You will lead program implementations, allocate team resources, facilitate ongoing client business goal and strategy discussions, identify expansion opportunities, and partner with Sales to close them.

This role will serve as a critical partner to our Product Management team to ensure the ThoroughCare product roadmap includes customer-needed capabilities that are timely, compliant, and market relevant.

The Manager, Client Experience will have the opportunity to use their experience and skills in an environment that fosters continuous learning and growth and a highly collaborative team atmosphere. This includes the chance to learn from the executive team and the potential for future leadership roles at a rapidly growing healthcare software company.

This position is based in Pittsburgh, PA, and candidates who can work from our headquarters are preferred. Remote candidates located in the U.S. will also be considered.

What you'll do

Lead, coach, and develop a team of Client Experience professionals, setting clear goals tied to the Annual Operating Plan (AOP) and holding regular one-on-ones and performance reviews.
Allocate team resources across client implementations, onboarding, and ongoing support so every client receives consistent, high-quality service.
Own retention of the client base, with a target of 95% or higher, by monitoring account health, identifying at-risk clients early, and leading save plans.
Execute Strategic Business Reviews to identify client needs and pain points that would benefit from expanded services.
Build relationships with departmental buyers, clinical leaders, and executive sponsors within existing accounts.
Identify upsell and expansion opportunities, develop ROI-driven business cases, and partner with Sales to close expansion revenue as defined in the AOP.
Develop and maintain a growth plan for each key client, positioning ThoroughCare as a long-term strategic partner.
Share client feedback and market needs with Product Management to shape the product roadmap.
Report on team and portfolio performance, including retention, expansion, and client satisfaction, to the VP, Clinical Services.

Qualifications

Required

Bachelor’s degree
5+ years of experience in healthcare, healthcare technology, or healthcare services
3+ years in a client-facing role such as account management, customer success, or client services
2+ years of experience leading, coaching, or supervising a team
Proven track record of retaining clients and growing revenue within an existing customer base
Ability to translate technical product features into ROI-driven business cases for healthcare executives
Demonstrated ability to build relationships and achieve alignment with clients and internal teams
Strong written and verbal communication skills, with a track record of presenting clinical and business value to senior management

Preferred

Experience with Chronic Care Management, Remote Patient Monitoring, Care Management, and/or Value-Based Care
Clinical background (note that this is not a clinical care delivery position)
Experience at a healthcare software (SaaS) company or another fast-growing, evolving organization
Experience using a CRM such as HubSpot or Salesforce

Compensation and Benefits

Salary: $110,000 to $135,000 per year, based on experience, qualifications, and location
Bonus: Eligible for the annual company bonus pool, based on company performance. This role is not commission-based.
Benefits: Health insurance, paid vacation, 401(k), and career advancement opportunities

This position is full-time and available immediately. Benefits include health insurance, paid vacation, 401k, and career advancement opportunities. This is an excellent opportunity to build your career with a growing healthcare software company.

Candidates may be asked to take a skills test to further determine qualifications for the role.

All candidates are subject to a background check and must be authorized to work in the United States. Please note that ThoroughCare is an Equal Opportunity Employer. We celebrate diversity and are fully committed to maintaining an inclusive environment for all employees that is free of discrimination and harassment.

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Jobs in the United States