Jobs in the United States

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Park Manager
Kids Empire Florida LLC
Miami, FL
- $58,656 USD / year
Park Manager is responsible for supervising the park employee’s performance in their daily work activities. The Park Manager serves as a contact between guests and Kids Empire. They are…
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Park Manager
Kids Empire Florida LLC
Hollywood, FL
- $58,656 USD / year
Park Manager is responsible for supervising the park employee’s performance in their daily work activities. The Park Manager serves as a contact between guests and Kids Empire. They are…
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Park Manager
Kids Empire Florida LLC
Pensacola, FL
- $58,656 USD / year
Park Manager is responsible for supervising the park employee’s performance in their daily work activities. The Park Manager serves as a contact between guests and Kids Empire. They are…
Added just now
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Park Manager
Kids Empire Florida LLC
Tampa, FL
- $58,656 USD / year
Park Manager is responsible for supervising the park employee’s performance in their daily work activities. The Park Manager serves as a contact between guests and Kids Empire. They are…
Added just now
KE
Park Manager
Kids Empire Florida LLC
West Palm Beach, FL
- $58,656 USD / year
Park Manager is responsible for supervising the park employee’s performance in their daily work activities. The Park Manager serves as a contact between guests and Kids Empire. They are…
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Retail Market Manager
First Horizon Bank
BATON ROUGE, LA · Baton Rouge, LA · Monroe, LA
Provide visionary leadership to the Retail Banking team, fostering a culture of customer focus.
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Engineer, Electrical Design - Graduate Development Program
Celestica International LP
Richardson, TX
…experience? The Celestica Engineering Graduate Development Program (EGDP) is for candidates who aspire to become engineering leaders. Over a period of 24 months, graduates complete five…
Added just now
Engineer, Mechanical Design - Graduate Development Program
Celestica International LP
Richardson, TX
The Celestica Engineering Graduate Development Program (EGDP) is for candidates who aspire to become engineering leaders. Over a period of 24 months, graduates complete four rotations…
Added 1 min ago
Rooms Manager - WorldMark Havasu Dunes Resort
Travel Leisure Resort Development Inc
United States
…ensure efficient processing for the team and guest. The Rooms Manager will manage strict room inventory to achieve highest possible room occupancy percentage. Manage guest accounts to…
Added 1 min ago
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Bell Person - Part Time - Grand Desert Resort
Travel Leisure Resort Development Inc
United States
- Part-time
…excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring…
Added 1 min ago
Site Manager (Self Storage)
Mini Mall Storage Properties
Soddy-Daisy, TN
As a Site Manager (Self Storage), you'll combine customer service, sales, and property operations to help customers find the right storage solutions while ensuring our facility remains…
Added 1 min ago
Case Manager, Supportive Housing
SOUTH MIDDLESEX OPPORTUNITY COUNCIL
Framingham, MA
Must have valid driver’s license, reliable transportation and meet insurance standards
Added 2 mins ago
WU
(USA) Manager, Account Strategy
Wal-Mart.com USA, LLC
United States
- $96,000 to $186,000 USD / year
Role summary: The (USA) Manager, Account Strategy leads the development and execution of omnichannel advertising campaigns, translating client marketing objectives into effective media…
Added 3 mins ago
Registered Nurse (RN) - PRN Nights | Sugar Land Rehab
PAM Health Rehabilitation Hospital of Sugar Land
Sugar Land, TX
May perform other related duties as assigned or requested, including Charge Nurse (ACLS certification required) · Current BLS certification is required
Added 3 mins ago
Registered Nurse (RN) - PRN Days | Sugar Land Rehab
PAM Health Rehabilitation Hospital of Sugar Land
Sugar Land, TX
May perform other related duties as assigned or requested, including Charge Nurse (ACLS certification required) · Current BLS certification is required
Added 3 mins ago
Registered Nurse (RN) - FT Nights | Sugar Land Rehab
PAM Health Rehabilitation Hospital of Sugar Land
Sugar Land, TX
May perform other related duties as assigned or requested, including Charge Nurse (ACLS certification required)
Added 3 mins ago
Executive Office Administrator (EOA)
The Boeing Company
Plano, TX · Huntsville, AL · Chicago, IL · Seal Beach, CA · Oklahoma City, OK · Berkeley, MO · Long Beach, CA · Huntington Beach, CA · Renton, WA · Wichita, KS · El Segundo, CA · Seattle, WA · Auburn, WA · Everett, WA · Arlington, VA · Ridley Park, PA · Mesa, AZ · North Charleston, SC
The ideal candidate must have strong interpersonal, organizational, collaborative, and time management skills
Added 3 mins ago
Director of Sales
Franchise Location
Largo, MD
Develop and execute the hotel's annual sales and marketing plan in partnership with the General Manager.
Added 3 mins ago
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Asset Management Analyst
TEKsystems
Kansas City, MO
- $30 to $50 USD / hour
…Asset Management Professional), CSAM (Certified Software Asset Manager), CMAM (Certified Mobility Asset Management), CITAD (Certified IT Asset Disposal) Preferred: CAMSE (Certified Asset…
Added 4 mins ago
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Anthropologie Assistant Department Manager
Anthropologie
Baltimore, MD
- From $21 USD / hour
Provides insights related to the customer and staff experience and communicates feedback to Service and Styling Manager
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Bridge Manager
French & Parrello
Wall Township, NJ
In addition to overseeing project delivery, the Department Manager will help establish priorities, allocate resources, support staff development, and identify opportunities to expand FPA’s…
Added 4 mins ago
Senior Transportation Engineering Project Manager
French & Parrello
Wall Township, NJ
Professional Engineer (PE) license required; New Jersey PE license preferred or ability to obtain through reciprocity
Added 4 mins ago
HS
Dining Services Assistant Manager
Healthcare Services Group, Inc.
DELRAY BEACH, FL
- $20 to $25 USD / hour
Join Healthcare Services Group (HCSG) as a Dining Services Assistant Manager, supporting the dining department at a long-term care facility. At HCSG, we are passionate about positively…
Added 4 mins ago
General Manager
DriveTime Car Sales, LLC
11227 Reisterstown Rd Owings Mills, MD
…into dealership operations and business leadership. As General Manager, you will oversee overall store performance, including sales, customer experience, team development, and operational…
Added 4 mins ago
AS
Concierge
Atria Senior Living - Roslyn Harbor
NY-Roslyn
- $17 to $20.4 USD / hour
…life. Through Flourish at Atria, our comprehensive benefits program, we offer resources and opportunities designed to support your health, financial well-being, and professional…

ThoroughCare, Inc.

Manager, CX

Pittsburgh, PA, United States

$110,000 to $135,000 USD / year

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Job details

Pay: $110,000 to $135,000 USD / year
Posting language: English
Posted: Nov 12, 2026

Original job description

About ThoroughCare, Inc.

ThoroughCare, Inc. is a healthcare technology platform, founded in 2013 and headquartered in Pittsburgh, PA. Our targeted solutions assist various Healthcare Professionals, Payers, ACOs, Pharmacies, Hospitals and other HCQP organizations with their participation in value-based care management and wellness programs - whether it's fee-for-service, shared-risk or capitation-based. Our focus is on the combination of improved patient quality of life, reduced spending, and increased revenue. ThoroughCare software is currently used to support over 1,000,000 patients across nearly 700 primary care and specialty practices across the United States. We are driven by our passion to improve the quality of life for every person we encounter. Our mission is to simplify integrated whole patient care by extending the care setting beyond the facility and into the patient home, empowering care teams through features designed with clinicians in mind, and we are looking for motivated and experienced individuals to join us on our journey. For more information about ThoroughCare: http://www.thoroughcare.net/

About the role

ThoroughCare is investing in scaling our growth team to support the continued expansion of our clients, and is looking for a Manager, Client Experience with a strong professional background in healthcare, specifically within the care management, care coordination, and care navigation market.

The Manager, Client Experience leads our Client Experience team and is accountable for the retention, satisfaction, and growth of our existing client partnerships. You will coach and develop a team of Client Experience professionals while serving as a strategic advisor to key accounts. You will lead program implementations, allocate team resources, facilitate ongoing client business goal and strategy discussions, identify expansion opportunities, and partner with Sales to close them.

This role will serve as a critical partner to our Product Management team to ensure the ThoroughCare product roadmap includes customer-needed capabilities that are timely, compliant, and market relevant.

The Manager, Client Experience will have the opportunity to use their experience and skills in an environment that fosters continuous learning and growth and a highly collaborative team atmosphere. This includes the chance to learn from the executive team and the potential for future leadership roles at a rapidly growing healthcare software company.

This position is based in Pittsburgh, PA, and candidates who can work from our headquarters are preferred. Remote candidates located in the U.S. will also be considered.

What you'll do

Lead, coach, and develop a team of Client Experience professionals, setting clear goals tied to the Annual Operating Plan (AOP) and holding regular one-on-ones and performance reviews.
Allocate team resources across client implementations, onboarding, and ongoing support so every client receives consistent, high-quality service.
Own retention of the client base, with a target of 95% or higher, by monitoring account health, identifying at-risk clients early, and leading save plans.
Execute Strategic Business Reviews to identify client needs and pain points that would benefit from expanded services.
Build relationships with departmental buyers, clinical leaders, and executive sponsors within existing accounts.
Identify upsell and expansion opportunities, develop ROI-driven business cases, and partner with Sales to close expansion revenue as defined in the AOP.
Develop and maintain a growth plan for each key client, positioning ThoroughCare as a long-term strategic partner.
Share client feedback and market needs with Product Management to shape the product roadmap.
Report on team and portfolio performance, including retention, expansion, and client satisfaction, to the VP, Clinical Services.

Qualifications

Required

Bachelor’s degree
5+ years of experience in healthcare, healthcare technology, or healthcare services
3+ years in a client-facing role such as account management, customer success, or client services
2+ years of experience leading, coaching, or supervising a team
Proven track record of retaining clients and growing revenue within an existing customer base
Ability to translate technical product features into ROI-driven business cases for healthcare executives
Demonstrated ability to build relationships and achieve alignment with clients and internal teams
Strong written and verbal communication skills, with a track record of presenting clinical and business value to senior management

Preferred

Experience with Chronic Care Management, Remote Patient Monitoring, Care Management, and/or Value-Based Care
Clinical background (note that this is not a clinical care delivery position)
Experience at a healthcare software (SaaS) company or another fast-growing, evolving organization
Experience using a CRM such as HubSpot or Salesforce

Compensation and Benefits

Salary: $110,000 to $135,000 per year, based on experience, qualifications, and location
Bonus: Eligible for the annual company bonus pool, based on company performance. This role is not commission-based.
Benefits: Health insurance, paid vacation, 401(k), and career advancement opportunities

This position is full-time and available immediately. Benefits include health insurance, paid vacation, 401k, and career advancement opportunities. This is an excellent opportunity to build your career with a growing healthcare software company.

Candidates may be asked to take a skills test to further determine qualifications for the role.

All candidates are subject to a background check and must be authorized to work in the United States. Please note that ThoroughCare is an Equal Opportunity Employer. We celebrate diversity and are fully committed to maintaining an inclusive environment for all employees that is free of discrimination and harassment.

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Jobs in the United States