Jobs in the United States

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Added 1 min ago
A
Regulatory Affairs Specialist
Actalent
Edison, NJ
- $28 to $32 USD / hour
…restrictions, and customer requirements; flag questions for Regulatory Manager…
Added 1 min ago
A
Field Installation Coordinator
Actalent
Phoenix, AZ
- $28 to $36 USD / hour
Collaborate with the Installation Site Manager and Site Management Team to analyze errors and develop solutions.
Added 1 min ago
Cad Designer
Actalent
Davenport, IA
Serve as the dedicated on-site CAD resource at the Cordova Illinois facility, present 4-5 days per week
Added 1 min ago
A
QC Lab Technician
Actalent
Dallas, TX
- $23.5 to $29 USD / hour
Under the supervision of the QA Manager and QC Supervisor, the QC Technician will perform laboratory tasks including executing requested tests, maintaining test equipment, troubleshooting…
Added 1 min ago
MP
Leasing Agent II
MASHCOLE PROPERTY MANAGEMENT INC
Woodland Hills, CA
- $24 to $26 USD / hour
Contribute to the property lease renewal program under the direction of Manager and/or Assistant Manager.
Added 2 mins ago
2027 Summer Intern - Middle Market Banking/Portfolio Management (Charlotte, NC)
First Citizens Bank
Charlotte, NC
Have a dedicated manager and program manager to help you navigate the bank and the internship program. Be assigned a project which will be designed to improve a specific process or solve a…
Added 2 mins ago
SP
Commercial Strategy Operations Manager
Systems Planning and Analysis
Arlington, VA
- $135,000 USD / year
The Commercial Strategy Operations Manager SETA will work as part of an exciting team to provide expert business, technology advancement, and commercialization support in a demanding and…
Added 2 mins ago
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Consulting Manager – ERP Transformation
Excelerate
San Diego, CA · Carlsbad, CA · Irvine, CA
- $120,000 to $140,000 USD / year
As a Consulting Manager, you will play a key role in planning, executing, and delivering large, cross-functional programs that align with clients' strategic goals. With a strong foundation…
Added 2 mins ago
Sr Project Manager - San Antonio, TX
Construction Solutions Group ("CSG")
San Antonio, TX
…experience serving the commercial construction industry as a client-centric, single source solution for concrete…
Added 3 mins ago
CS
Workday Reporting & Analytics Manager
Collaborative Solutions, LLC (USA)
Remote, United States
- $148,824 to $188,193 USD / year
Workday certification required
Added 3 mins ago
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Food Bank Rural Programs Coordinator
Foodlink Inc
Rochester, NY
- $20.25 to $22.73 USD / hour
Additionally, the FBRPC will work with the Member Engagement Manager to coordinate the Pop-up Pantry program across Foodlink’s service area and will serve as a critical member of the Member…
Added 3 mins ago
Retail Market Manager
First Horizon Bank
BATON ROUGE, LA · Baton Rouge, LA · Monroe, LA
Establish and nurture relationships with key clients and partners to expand the client base.
Added 4 mins ago
National Account Manager
Swisher
Chicago, IL
The National Account Manager manages Swisher’s key retail and wholesale accounts within Grocery and Dollar Channel and their respective distributors. This role drives volume, revenue, and…
Added 4 mins ago
Case Manager, Supportive Housing
SOUTH MIDDLESEX OPPORTUNITY COUNCIL
Framingham, MA
Must have valid driver’s license, reliable transportation and meet insurance standards
Added 4 mins ago
Senior Account Manager
HireRight
Remote, United States
…revenue opportunities, expanding account value, and driving client success through innovative solutions and consultative…
Added 4 mins ago
Senior Systems Engineer
Careers - IP Secure, LLC
San Antonio, TX
Support IGEL OS and IGEL Universal Management Suite for centrally managed thin-client environments.
Added 5 mins ago
WU
(USA) Manager, Account Strategy
Wal-Mart.com USA, LLC
United States
- $96,000 to $186,000 USD / year
Role summary: The (USA) Manager, Account Strategy leads the development and execution of omnichannel advertising campaigns, translating client marketing objectives into effective media…
Added 6 mins ago
Senior Estimator (New Jersey) - NJBU 2026
Turner Construction
Bridgewater, NJ
Position Description: Supports the Lead Estimators and/or Preconstruction Manager in all estimating functions throughout the Launch process required during the preconstruction phase.…
Added 6 mins ago
Director of Sales
Franchise Location
Largo, MD
…This individual will cultivate new business, maintain strong client relationships, analyze market trends, and partner closely with hotel leadership to achieve revenue…
Added 7 mins ago
Project Manager - Municipal Services
French & Parrello
Hackettstown, NJ
The Project Manager – Municipal Services will oversee projects from initial planning through design and construction, with responsibility for scope, schedule, budget, technical quality, and…
Added 7 mins ago
Project Manager - Municipal Services
French & Parrello
Wall Township, NJ
The Project Manager – Municipal Services will oversee projects from initial planning through design and construction, with responsibility for scope, schedule, budget, technical quality, and…
Added 7 mins ago
Project Manager - Water & Wastewater
French & Parrello
Wall Township, NJ
Must hold a New Jersey PE License
Added 7 mins ago
Bridge Manager
French & Parrello
Wall Township, NJ
French & Parrello Associates (FPA) is seeking an experienced and motivated Bridge Department Manager to lead our growing Bridge Department at our headquarters in Wall Township, NJ. This is…
Added 7 mins ago
Senior Transportation Engineering Project Manager
French & Parrello
Wall Township, NJ
Professional Engineer (PE) license required; New Jersey PE license preferred or ability to obtain through reciprocity
Added 10 mins ago
Desktop Support Technician
LEIDOS, INC.
Arlington, VA
The Digital Sector at Leidos has a career opportunity for a Desktop Support Technician in support of the Air Force National Capital Region (AFNCR) IT Services program at The Pentagon.

ThoroughCare, Inc.

Manager, CX

Pittsburgh, PA, United States

$110,000 to $135,000 USD / year

Apply on ats.rippling.com About employer

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Job details

Pay: $110,000 to $135,000 USD / year
Posting language: English
Posted: Nov 12, 2026

Original job description

About ThoroughCare, Inc.

ThoroughCare, Inc. is a healthcare technology platform, founded in 2013 and headquartered in Pittsburgh, PA. Our targeted solutions assist various Healthcare Professionals, Payers, ACOs, Pharmacies, Hospitals and other HCQP organizations with their participation in value-based care management and wellness programs - whether it's fee-for-service, shared-risk or capitation-based. Our focus is on the combination of improved patient quality of life, reduced spending, and increased revenue. ThoroughCare software is currently used to support over 1,000,000 patients across nearly 700 primary care and specialty practices across the United States. We are driven by our passion to improve the quality of life for every person we encounter. Our mission is to simplify integrated whole patient care by extending the care setting beyond the facility and into the patient home, empowering care teams through features designed with clinicians in mind, and we are looking for motivated and experienced individuals to join us on our journey. For more information about ThoroughCare: http://www.thoroughcare.net/

About the role

ThoroughCare is investing in scaling our growth team to support the continued expansion of our clients, and is looking for a Manager, Client Experience with a strong professional background in healthcare, specifically within the care management, care coordination, and care navigation market.

The Manager, Client Experience leads our Client Experience team and is accountable for the retention, satisfaction, and growth of our existing client partnerships. You will coach and develop a team of Client Experience professionals while serving as a strategic advisor to key accounts. You will lead program implementations, allocate team resources, facilitate ongoing client business goal and strategy discussions, identify expansion opportunities, and partner with Sales to close them.

This role will serve as a critical partner to our Product Management team to ensure the ThoroughCare product roadmap includes customer-needed capabilities that are timely, compliant, and market relevant.

The Manager, Client Experience will have the opportunity to use their experience and skills in an environment that fosters continuous learning and growth and a highly collaborative team atmosphere. This includes the chance to learn from the executive team and the potential for future leadership roles at a rapidly growing healthcare software company.

This position is based in Pittsburgh, PA, and candidates who can work from our headquarters are preferred. Remote candidates located in the U.S. will also be considered.

What you'll do

Lead, coach, and develop a team of Client Experience professionals, setting clear goals tied to the Annual Operating Plan (AOP) and holding regular one-on-ones and performance reviews.
Allocate team resources across client implementations, onboarding, and ongoing support so every client receives consistent, high-quality service.
Own retention of the client base, with a target of 95% or higher, by monitoring account health, identifying at-risk clients early, and leading save plans.
Execute Strategic Business Reviews to identify client needs and pain points that would benefit from expanded services.
Build relationships with departmental buyers, clinical leaders, and executive sponsors within existing accounts.
Identify upsell and expansion opportunities, develop ROI-driven business cases, and partner with Sales to close expansion revenue as defined in the AOP.
Develop and maintain a growth plan for each key client, positioning ThoroughCare as a long-term strategic partner.
Share client feedback and market needs with Product Management to shape the product roadmap.
Report on team and portfolio performance, including retention, expansion, and client satisfaction, to the VP, Clinical Services.

Qualifications

Required

Bachelor’s degree
5+ years of experience in healthcare, healthcare technology, or healthcare services
3+ years in a client-facing role such as account management, customer success, or client services
2+ years of experience leading, coaching, or supervising a team
Proven track record of retaining clients and growing revenue within an existing customer base
Ability to translate technical product features into ROI-driven business cases for healthcare executives
Demonstrated ability to build relationships and achieve alignment with clients and internal teams
Strong written and verbal communication skills, with a track record of presenting clinical and business value to senior management

Preferred

Experience with Chronic Care Management, Remote Patient Monitoring, Care Management, and/or Value-Based Care
Clinical background (note that this is not a clinical care delivery position)
Experience at a healthcare software (SaaS) company or another fast-growing, evolving organization
Experience using a CRM such as HubSpot or Salesforce

Compensation and Benefits

Salary: $110,000 to $135,000 per year, based on experience, qualifications, and location
Bonus: Eligible for the annual company bonus pool, based on company performance. This role is not commission-based.
Benefits: Health insurance, paid vacation, 401(k), and career advancement opportunities

This position is full-time and available immediately. Benefits include health insurance, paid vacation, 401k, and career advancement opportunities. This is an excellent opportunity to build your career with a growing healthcare software company.

Candidates may be asked to take a skills test to further determine qualifications for the role.

All candidates are subject to a background check and must be authorized to work in the United States. Please note that ThoroughCare is an Equal Opportunity Employer. We celebrate diversity and are fully committed to maintaining an inclusive environment for all employees that is free of discrimination and harassment.

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Jobs in the United States