Telecommunications Representative

Description

Schedule: Full-time evening position including weekends and holidays. Schedule is Thursday through Monday 3pm-11pm

What will you do?

• Operating telephone control board and paging system, dispatching incoming calls, and paging internal/external and on-call clinical staff during and after regular business hours.
• Coordinates the operation of various telecommunication systems within Thompson Health System, including telephone, voice mail, pager, cell phone/Nextel phones, and public address paging system.

Key Responsibilities/Competencies

• Possesses an in-depth knowledge of the operations and procedures related to the health system switchboard, voice mail, paging, and cell phone/Nextel phone systems.
• Ability to function calmly under stressful situations related to calling a Code on the public address system.
• Ability to be flexible in decision-making and prioritizing assignments.
• Ability to work independently and within a group.
• Actively guards the confidentiality of sensitive info, including but not limited to patients, associates, and the health system.

Requirements

• High School diploma or equivalent, Associate degree preferred
• Previous operator/switchboard and customer service experience
• Basic computer skills and knowledge of MS products.

Pay Range: $18.55 - $22.00

Starting Pay: Based on experience

Thompson Health is an EOE encouraging individuals with disabilities, and veterans to apply.

Qualifications

Education

Preferred

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.