Customer Care Specialist

The Customer Care Specialist is a vital link between the company and our customers, providing an outstanding customer experience and expert advice on our products’ usability and features.

Schedule:

• Monday - Friday, 6am - 3pm. Every other Saturday 8am - 5pm
• Additional 25% an hour is paid for Saturday shifts

Essential Responsibilities:

• Learn about ThermoWorks and its products (applications and technical know-how) so you can help customers from an experienced point of view
• Master product knowledge to be able to educate customers and suggest and sell products that meet their needs and wants
• Answer inbound calls, emails, chats and texts, take customer orders (answer product questions, guide customers in their purchase decision), approve orders taken online, and route calls to other team members as needed
• Ensure customers are treated respectfully, professionally and that every inquiry receives a complete and helpful response
• Build customer loyalty through every interaction
• Daily interaction with both experts and novices in commercial foods, competition BBQ, home cooking and baking
• Maintain the integrity of our customer database, ensuring information is accurate, complete and not duplicated
• Perform other duties as assigned

Qualifications

Minimum Qualifications:

• 3 years of customer service experience
• The ideal candidate has a demonstrated interest and enthusiasm for cooking, baking, and/or BBQ. She/He will be expected to become technically expert in ThermoWorks products and their use in food preparation.
• Excellent communication skills, both written and verbal
• Excellent computer skills
• Extreme attention to detail
• Excellent time management and organizational skills
• Proven ability to take responsibility and accountability
• Ability to work both independently and with a team and to receive and respond to instructions