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Added 3 mins ago
Operations Manager - Hauling
BFI WASTE SERVICES OF TEXAS, LP
Beaumont, TX
POSITION SUMMARY: Within a business unit, the Operations Manager - Hauling is responsible for managing the collections activities for commercial, industrial and residential customers, as…
Added 5 mins ago
SO
CDOC Correctional Officer I - Pueblo (SCCF & LVCF)
State of Colorado
Pueblo, CO
- $4,839 to $6,775 USD / month
Wellness program, tuition reimbursement, training opportunities and more;
Added 6 mins ago
Plant HR Manager
Toppan Flexible Packaging Inc
Elk Grove, IL
While reporting to TOPPAN’s Sr. Plant HR Manager, the Plant HR Manager is responsible for handling employee relations activities at designated plant location(s) as assigned.…
Added 6 mins ago
Priority Health Medicare Quality Pharmacy Intern
Corewell Health Corporate
Grand Rapids, MI
There is the opportunity to extend the training and maintain an as needed status through December.
Added 7 mins ago
RF
Branch Operations Intern
Republic Finance, LLC
Olive Branch, MS
- $15 USD / hour
Become licensed and go through an accelerated version of the Assistant Branch Manager Program to learn the loan process and all necessary regulatory training.
Added 7 mins ago
RF
Assistant Branch Manager - Sales Manager Trainee
Republic Finance, LLC
Attalla, AL
- $45,000 USD / year
We give you all of the tools that you need to succeed and grow into a Branch Manager position! As an entry-level ABM, you will go through an 18 - 24 month on-the-job paid training program…
Added 13 mins ago
Priority Health Medicare Quality Pharmacy Intern
Corewell Health
Grand Rapids, MI
There is the opportunity to extend the training and maintain an as needed status through December.
Added 16 mins ago
Senior Manager Enterprise Service Management & ServiceNow
SRP
Tempe, AZ
The Senior Manager, Enterprise Service Management & ServiceNow is the enterprise product and technology leader accountable for the vision, multi-year strategy, investment portfolio,…
Added 16 mins ago
College Intern - Distribution Scheduling
SRP
Mesa, AZ
Participate in mentorship, networking, training, and professional development opportunities through SRP's Early Talent Program.
Added 16 mins ago
TO
Office Specialist/Hickiwan, AZ
Tohono O'odham Nation
Hicikiwan, AZ
- $20.1 to $21.11 USD / hour
Under close supervision, provides secretarial assistance to director, office manager, and/or administrative assistants on a day-to-day basis.
Added 23 mins ago
M
Retail Fragrances Sales Leader, Westland - Full Time
Macy's
Hialeah, FL
- Full-time
…You will also partner with the Sales and Customer Experience Manager and beauty vendors to execute company and store-based events to achieve sales…
Added 23 mins ago
Real-Time Information Center (RTIC) Manager
UWMSN University of Wisconsin Madison
Madison, WI
Facilitates the estimation of program costs, resources, and time required to complete the overall program, monitors activities and budgets, directs and leads component project manager…
Added 24 mins ago
M
Warehouse Lead - PTS, Columbus - Full Time
Macy's
Columbus, OH
- Full-time
Ensures colleagues are trained, cross-trained and/or certified in all operational areas. Recognizes training deficiencies works in partnership with Core Trainer and Operations Manager to…
Added 24 mins ago
M
Asset Protection Captain, White Marsh - Full Time
Macy's
Nottingham, MD
- Full-time
The Asset Protection Captain leads the store’s Asset Protection efforts by training, coaching, and supervising Asset Protection colleagues in detecting, preventing, and responding to theft,…
Added 24 mins ago
M
Retail Fragrances Sales Leader, Pheasant Lane - Full Time
Macy's
Nashua, NH
- Full-time
…You will also partner with the Sales and Customer Experience Manager and beauty vendors to execute company and store-based events to achieve sales…
Added 25 mins ago
M
Retail Fragrances Sales Specialist - Armani/Valentino, Westland - Full Time
Macy's
Hialeah, FL
- Full-time
Employee Assistance Program with mental health counseling and legal/financial advice
Added 26 mins ago
M
Department Coordinator, Tomball - Full Time
Macy's
Tomball, TX
- Full-time
Employee Assistance Program with mental health counseling and legal/financial advice
Added 26 mins ago
M
Retail Fragrances Sales Support Associate - Dior, Oakridge - Part Time
Macy's
San Jose, CA
- Part-time
Employee Assistance Program with mental health counseling and legal/financial advice
Added 26 mins ago
M
Retail Fragrances Sales Support Associate - Armani/Valentino, Woodbridge Center - Full Time (TEMP)
Macy's
Woodbridge, NJ
- Full-time
Employee Assistance Program with mental health counseling and legal/financial advice
Added 26 mins ago
108 - Raley's ONE Staff Pharmacist - Reno
Raley's Company's Talent Acquisition
Reno, NV
The Staff Pharmacist works under the general guidance of the Pharmacy Manager (PIC) to assist in the overall operation of the site pharmacy operation. Provides a contemporary…
Added 28 mins ago
J
Audit Manager
Jobgether
Remote, United States
- $100,000 to $110,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Audit Manager based in the United States.
Added 33 mins ago
Nursing Clinical Coordinator – EMS Coordinator
Methodist Mansfield Medical Center
Mansfield, TX
…attending ED physicians and the trauma, stroke, and cardiac program to resolve barriers and improve patient…
Added 35 mins ago
Artificial Intelligence (AI) / Machine Learning (ML) Engineering Management
University of Utah
Salt Lake City, UT
Senior Manager, Artificial Intelligence (AI) Management:
Added 35 mins ago
Desktop Support Engineers
University of Utah
Salt Lake City, UT
…related problems, and helping Library staff with technology training. This position will also assist with medium to long range projects, such as building software packages, Jamf Pro and…
Added 48 mins ago
Assistant Store Manager (40) Gateway
TD Bank, N.A.
Columbia, SC
The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow…

ThermoFisher Scientific

Program Manager

Boston, MA, United States

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Job details

Posting language: English
Posted: Nov 1, 2026

Original job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

The Program Manager, Customer Site Manager serves as the primary point of contact for Unity™ Lab Services at a customer account with multiple U.S. locations. This role oversees on-site personnel and daily service delivery across the customer’s facilities, ensuring that the services and performance metrics defined in the contract are consistently met.

The Program Manager leads and develops the on-site team, works closely with customer management and Thermo Fisher Scientific’s sales team, and serves as a liaison between the customer and Thermo Fisher Scientific. The role also identifies opportunities to improve processes, strengthen service performance, and demonstrate measurable value to the customer.

Responsibilities

Team Leadership and Development

Lead a cross-functional, matrixed team of on-site service specialists supporting key customer locations.
Participate in candidate selection, onboarding, training, performance evaluation, and corrective action.
Coach and develop employees; identify training needs, arrange development opportunities, and support cross-training, career growth, and succession planning.
Promote a positive, collaborative work environment grounded in open communication and Thermo Fisher Scientific’s values of Integrity, Intensity, Innovation, and Involvement.
Manage team performance, productivity, attendance, and workload priorities.

Customer and Service Delivery

Ensure delivery of the contracted scope of services across all supported locations.
Build strong working relationships with customer management and Thermo Fisher Scientific’s sales team, serving as the primary liaison between the organizations.
Reinforce a customer-focused approach and respond constructively to customer concerns.
Lead customer performance reviews, including scorecard reviews, talent assessments, resolution of service variances, and communication of customer metrics across the organization.
Participate in quarterly business reviews at customer sites and help ensure the customer receives measurable value from the services provided.

Operations and Continuous Improvement

Oversee day-to-day service operations across multiple facilities and maintain consistent processes and service levels.
Identify operational issues, service gaps, and opportunities for greater efficiency; develop and implement action plans and process improvements.
Develop, maintain, and administer standard operating procedures and work processes that support department and customer objectives.
Manage supply chain and inventory control functions across multiple locations.
Conduct site audits and annual physical inventories.

Metrics and Business Support

Collect and analyze data to quantify customer value and support service reporting.
Develop performance indicators, track trends, and implement standard processes to improve service outcomes.
Report business and customer metrics, identify new opportunities, and support the sales team and customer with service, savings, and improvement initiatives.
Perform other duties as assigned.

Minimum Qualifications

Bachelor’s degree plus 4 or more years of related experience.
3-5 five years of supervisory or management experience, including people management.
Strong leadership skills, with the ability to coach, influence, and motivate a large team and work effectively with employees, customer stakeholders, and peers.
Excellent customer service and relationship-building skills.
Strong verbal and written communication skills, including experience writing standard operating procedures and work instructions and delivering presentations.
Strong analytical and critical-thinking skills, with the ability to evaluate information, make timely decisions, and adapt in a fast-paced, changing environment.
Excellent organizational skills and the ability to manage multiple issues and prioritize staff workloads.
Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint.
Ability to provide constructive feedback, address customer concerns, and manage performance issues.
Education or experience in a laboratory setting, with an understanding of laboratory customer requirements. Experience in a GLP or GMP environment is preferred.

Working Conditions

Primarily supports customer locations in a hybrid work arrangement.
Must be able to work the hours needed to fulfill the responsibilities of the role.
May enter areas where chemical-based allergens, such as penicillin or tetracycline, are in use.
Must have the motor skills required to perform job duties.
Must be able to lift, push, and pull 30–40 pounds regularly and may be required to lift up to 50 pounds.
May use material-handling equipment, including push carts and pallet jacks.
Personal protective equipment may be required depending on the work area, including lab coats, coveralls, hoods, facemasks, hairnets, and safety gloves.

Equal Opportunity Employer

Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action Employer. The company does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

Compensation and Benefits

The salary range estimated for this position based in Massachusetts is $94,500.00–$141,750.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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More about this job

Skills

Personal protective equipment
Site Manager
Unity
Sales
Improve business processes
Team leadership
Identify training needs
Communication skills
Manage staff
Analyse supply chain strategies
Inventory management
Reporting
Leadership
Customer service
Relationship building
Presentation skills
Critical thinking
Evaluate information
Organizational skills
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Give constructive feedback
Good laboratory practices
Good manufacturing practices
Heavy lifting
Operate material handling equipment

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