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Associate, Structured Trade & Export Finance, TD Securities Global Transaction Banking, TD Securities
TD Securities (USA) LLC
NY
Develops client centric solutions to help them manage short-term liquidity needs via trade payable (Supply Chain Finance, Reverse Factoring / Forfaiting) and trade receivable financing…
Added 2 mins ago
Supply Chain - Operative 3rd Shift - 10:00p-6:30a Sunday-Thursday
Clarks
Hanover, PA
Tuition reimbursement program for both personal and professional growth and development
Added 3 mins ago
Buyer
Smith & Wesson Brands, Inc
Maryville, TN
Under the direction of the Procurement Category Manager, the Buyer is responsible for managing the procurement of production and development materials, components, and services that support…
Added 6 mins ago
Lee Wrangler - PT Keyholder @ Tanger Outlets Asheville
Kontoor
United States
…global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its…
Added 6 mins ago
Helly Hansen - Sales Associate
Kontoor
Breckenridge, CO
…global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its…
Added 6 mins ago
Lee Wrangler - Temporary Sales Associate @ Tanger Outlets in North Myrtle Beach
Kontoor
Myrtle Beach, SC
…global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its…
Added 8 mins ago
Fleet Manager
World Group
Columbus, OH
…of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With…
Added 13 mins ago
Fleet Manager
ContainerPort Group, Inc.
Columbus, OH
…of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With…
Added 17 mins ago
146 Bakery Manager
Ingles Markets, Inc.
Dallas, NC
…supermarket and has since grown into a regional grocery store chain with just under 200 retail locations operating in 6 southeastern states, a 1.6-million-square foot distribution center,…
Added 18 mins ago
Manager, PM DC Operations - New Albany (DC 8)
Bath & Body Works
New Albany, OH
Uses understanding of the larger supply chain network to run and drive end-to-end business and departmental objectives.
Added 26 mins ago
Program Manager
Coherent Aerospace & Defense Inc
Philadelphia, PA
The Program Manager (PM) is an individual contributor who leads integrated product team (IPTs) through the lifecycle of a program. The PM will coordinate with engineering, operations,…
Added 31 mins ago
Program Manager II
The Charles Stark Draper Laboratory, Inc.
Clearfield, UT · Cambridge, MA · St. Petersburg, FL · Reston, VA
Work closely with the Supply Chain organization in management of suppliers and monitor ongoing performance.
Added 34 mins ago
Supply Chain Project Manager
Vertiv
Greenville, SC
Manage and lead the project resources required for the Supply Chain activities to deliver the solutions data center. Manage all resources in projects responsible for supply chain activities…
Added 39 mins ago
APS-3: Maintenance Shop Supervisor
KBR
Charleston, SC · Goose Creek, SC
…include all logistics and maintenance operations. The KBR APS-3 Program is managed and executed at Goose Creek in support of the Army’s power projection doctrine and resources. The contract…
Added 45 mins ago
T
M&A Project Manager
TEKsystems
Waukegan, IL
- $65 to $70 USD / hour
Partner with the Global Securitys Business Support Team/ Senior Program Manager to use available Physical Security, Supply Chain Security, Investigative, and Business Continuity subject…
Added 45 mins ago
Global Procurement - Sr. Strategic Sourcing Manager (Digital Technology)
United Airlines
Chicago, IL
The Global Procurement Senior Strategic Sourcing Manager leads sourcing initiatives and supplier strategies that support business objectives while optimizing cost, quality, service, and…
Added 45 mins ago
Global Procurement - Sr Strategic Sourcing Manager - Tech Ops (Hybrid)
United Airlines
Chicago, IL
The Global Procurement Senior Strategic Sourcing Manager leads sourcing initiatives and supplier strategies that support business objectives while optimizing cost, quality, service, and…
Added 1 hour ago
Technical Program Manager, Enterprise Network Infrastructure Design
Google
Austin, TX
Align executive leaders in capacity, networks, facilities, and supply chain on multi-year roadmaps and capacity sequencing. Establish program governance and leverage AI/ML to automate…
Added 1 hour ago
Warehouse Associate - Internet Shipper
Parts Authority
West Palm Beach, FL
Parts Authority is one of the fastest growing Supply Chain companies in the Country. We offer promotable career advancement and job stability.
Added 1 hour ago
BV
SAP MM Consultant
Bright Vision Technologies
Remote, United States
- $130,000 to $190,000 USD / year
…procurement, inventory management, warehouse operations, and supply chain initiatives. This role focuses on delivering scalable SAP S/4HANA MM solutions that streamline Procure-to-Pay (P2P)…
Added 1 hour ago
NI
Quality Manager - Engineering & Programs
NLIGHT Inc
Longmont, CO
- $31,533 USD / year
Partner with Supply Chain, Engineering, and Operations to resolve supplier issues, material discrepancies, and quality concerns.
Added 1 hour ago
NI
Quality Manager - Production
NLIGHT Inc
Longmont, CO
- $31,533 USD / year
Coordinate with suppliers, Supply Chain, and Engineering to resolve discrepancies, evaluate supplier changes, and address quality concerns.
Added 1 hour ago
Operations Program Manager III
BAE Systems
Nashua, NH
…responsible for supporting and leading the operations content for a program’s Operations content as an Operations Program Manager III. You will be responsible for the program performance of…
Added 1 hour ago
Value Stream Manager
GTI Fabrication
Wilmington, NC
Cross-Functional Execution: Partner with Engineering, Supply Chain, Planning, Quality, and Program Management to resolve constraints.
Added 1 hour ago
NL
Project Coordinator (Supply Chain Management Transformation)
NYU Langone Medical Center
New York, NY
- $70,481.6 to $71,400 USD / year
In this role, the successful candidate as the Project Coordinator will be a key member of the Supply Chain Management Transformation team. Reporting to a Senior Project Manager, the Project…

ThermoFisher Scientific

Program Manager

Boston, MA, United States

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Job details

Posting language: English
Posted: Nov 1, 2026

Original job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

The Program Manager, Customer Site Manager serves as the primary point of contact for Unity™ Lab Services at a customer account with multiple U.S. locations. This role oversees on-site personnel and daily service delivery across the customer’s facilities, ensuring that the services and performance metrics defined in the contract are consistently met.

The Program Manager leads and develops the on-site team, works closely with customer management and Thermo Fisher Scientific’s sales team, and serves as a liaison between the customer and Thermo Fisher Scientific. The role also identifies opportunities to improve processes, strengthen service performance, and demonstrate measurable value to the customer.

Responsibilities

Team Leadership and Development

Lead a cross-functional, matrixed team of on-site service specialists supporting key customer locations.
Participate in candidate selection, onboarding, training, performance evaluation, and corrective action.
Coach and develop employees; identify training needs, arrange development opportunities, and support cross-training, career growth, and succession planning.
Promote a positive, collaborative work environment grounded in open communication and Thermo Fisher Scientific’s values of Integrity, Intensity, Innovation, and Involvement.
Manage team performance, productivity, attendance, and workload priorities.

Customer and Service Delivery

Ensure delivery of the contracted scope of services across all supported locations.
Build strong working relationships with customer management and Thermo Fisher Scientific’s sales team, serving as the primary liaison between the organizations.
Reinforce a customer-focused approach and respond constructively to customer concerns.
Lead customer performance reviews, including scorecard reviews, talent assessments, resolution of service variances, and communication of customer metrics across the organization.
Participate in quarterly business reviews at customer sites and help ensure the customer receives measurable value from the services provided.

Operations and Continuous Improvement

Oversee day-to-day service operations across multiple facilities and maintain consistent processes and service levels.
Identify operational issues, service gaps, and opportunities for greater efficiency; develop and implement action plans and process improvements.
Develop, maintain, and administer standard operating procedures and work processes that support department and customer objectives.
Manage supply chain and inventory control functions across multiple locations.
Conduct site audits and annual physical inventories.

Metrics and Business Support

Collect and analyze data to quantify customer value and support service reporting.
Develop performance indicators, track trends, and implement standard processes to improve service outcomes.
Report business and customer metrics, identify new opportunities, and support the sales team and customer with service, savings, and improvement initiatives.
Perform other duties as assigned.

Minimum Qualifications

Bachelor’s degree plus 4 or more years of related experience.
3-5 five years of supervisory or management experience, including people management.
Strong leadership skills, with the ability to coach, influence, and motivate a large team and work effectively with employees, customer stakeholders, and peers.
Excellent customer service and relationship-building skills.
Strong verbal and written communication skills, including experience writing standard operating procedures and work instructions and delivering presentations.
Strong analytical and critical-thinking skills, with the ability to evaluate information, make timely decisions, and adapt in a fast-paced, changing environment.
Excellent organizational skills and the ability to manage multiple issues and prioritize staff workloads.
Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint.
Ability to provide constructive feedback, address customer concerns, and manage performance issues.
Education or experience in a laboratory setting, with an understanding of laboratory customer requirements. Experience in a GLP or GMP environment is preferred.

Working Conditions

Primarily supports customer locations in a hybrid work arrangement.
Must be able to work the hours needed to fulfill the responsibilities of the role.
May enter areas where chemical-based allergens, such as penicillin or tetracycline, are in use.
Must have the motor skills required to perform job duties.
Must be able to lift, push, and pull 30–40 pounds regularly and may be required to lift up to 50 pounds.
May use material-handling equipment, including push carts and pallet jacks.
Personal protective equipment may be required depending on the work area, including lab coats, coveralls, hoods, facemasks, hairnets, and safety gloves.

Equal Opportunity Employer

Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action Employer. The company does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

Compensation and Benefits

The salary range estimated for this position based in Massachusetts is $94,500.00–$141,750.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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More about this job

Skills

Personal protective equipment
Site Manager
Unity
Sales
Improve business processes
Team leadership
Identify training needs
Communication skills
Manage staff
Analyse supply chain strategies
Inventory management
Reporting
Leadership
Customer service
Relationship building
Presentation skills
Critical thinking
Evaluate information
Organizational skills
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Give constructive feedback
Good laboratory practices
Good manufacturing practices
Heavy lifting
Operate material handling equipment

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