Jobs in the United States

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Added 14 mins ago
Convention and Tourism Representative II
COVB City of Virginia Beach
United States
The city of Virginia Beach’s Convention & Visitors Bureau is seeking a dynamic and motivated sales manager to join its team. This Virginia Beach based sales position is ideal for…
Added 1 hour ago
J
Audit Manager
Jobgether
Remote, United States
- $100,000 to $110,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Audit Manager based in the United States.
Added 1 hour ago
Nursing Clinical Coordinator – EMS Coordinator
Methodist Mansfield Medical Center
Mansfield, TX
The Nursing Clinical Coordinator – EMS Liaison serves as the primary connection between Methodist Mansfield Medical Center and the emergency medical services agencies serving its service…
Added 1 hour ago
Customer Service Rep
Kennestone Hospital, Inc.
United States
1.Acts as a liaison among patients, families, visitors and employees a. Provides support to ER, Open heart, surgical, main entrance and other areas of the hospital by giving directions,…
Added 1 hour ago
Medical Management Specialist I
The Elevance Health Companies, Inc.
United States
Provides information regarding network providers or general program information when requested.
Added 2 hours ago
Manager Fiscal Services Actuals & Audits
Oakland County
Waterford, MI
Acts as liaison with outside auditors in all audit related matters.
Added 2 hours ago
Chief Fiscal Services
Oakland County
Waterford, MI
Prepares or supervises the preparation of special financial reports to the division manager, department director, County Executive and elected officials or other parties requesting…
Added 2 hours ago
VU
RN Case Manager, Full time, Days, Clarksville
Vanderbilt University Medical Center
Clarksville, TN
- Full-time
The Case Manager assists with coordination of services through the continuum of care and in balancing quality patient care with cost-effective utilization of resources..
Added 2 hours ago
AM
Shift Coordinator - Withdrawal Mgmt - Day Shift/BE (64648)
Aurora Mental Health & Recovery
Aurora, CO
- $25.98 to $40 USD / hour
…transfers to other levels of care. The role serves as community liaison with multiple hospitals and law enforcement agencies. The role also oversees all EC/IC activity. The ideal candidate…
Added 2 hours ago
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Emerging Store Manager - SC
Walmart
SHAWNEE, OK
- $85,000 to $120,000 USD / year
This position is a developmental leadership role designed to prepare associates for potential Store Manager opportunities within the Walmart US
Added 3 hours ago
Territory Business Manager - Georgia
IPG
Atlanta, GA
Position Purpose: The Territory Business Manager will report into their respective Regional Director of Sales and will serve as a key member of the Industrial Channel Distributor focused…
Added 3 hours ago
Program Specialist
University of North Carolina- Chapel Hill
DC
…projects for the University. This unit serves as the University’s liaison between internal and external stakeholders, including but not limited to: the Board of Trustees, Student…
Added 3 hours ago
Program Manager
ThermoFisher Scientific
Boston, MA
The Program Manager leads and develops the on-site team, works closely with customer management and Thermo Fisher Scientific’s sales team, and serves as a liaison between the customer and…
Added 4 hours ago
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Shift Lead
Walgreens
BRYAN, TX
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 4 hours ago
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Shift Lead
Walgreens
PITTSBURGH, PA
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 4 hours ago
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Shift Lead
Walgreens
BLOOMINGTON, IL
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 4 hours ago
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Shift Lead
Walgreens
FT LAUDERDALE, FL
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 5 hours ago
Senior VDI Engineer
Valiant Solutions, LLC
St. Louis, MO
The Senior VDI Engineer will join a program providing User-facing and Data Center Services supporting an Intelligence Community customer. The team will work together to support innovative…
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Senior Systems Administrator (College Support)
Valiant Solutions, LLC
Springfield, VA
The Senior Systems Administrator will join a program providing User-facing and Data Center Services supporting an Intelligence Community customer. All the personnel on the team will work…
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Sr. Manager, Architecture and Design
Royal Caribbean Cruises Ltd
Miami, FL
…Team has an exciting career opportunity for a full time Senior Manager, Design reporting to the Senior Director of Architecture &…
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Senior Seed Sales Grower Relationship Specialist
Perdue Farms, Inc.
Trenton, KY
…agricultural professional who excels at solving problems, coordinating program needs, and turning production opportunities into business…
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Housing Management Specialist, NH-1173-02
Minot AFB Civilian Personnel
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Added 6 hours ago
Program Services Manager - Vizient Reserve (Healthcare)
Vizient
Irving · Edina · Chicago · Centennial
Serve as an operational liaison for internal and external clients by addressing program questions, supporting sales opportunities, and communicating program impacts.
Added 6 hours ago
Worklife Specialist II
First Financial Bank
Harrison, OH
…Functions/Responsibilities * Partner with Retail Banking leadership and WORKlife Program Manager to execute against consumer bank strategies and objectives to attract, retain and grow core…
Added 6 hours ago
Account Manager I
Delta Dental of Michigan
Dublin, OH
…working relationships with existing groups/clients. Act as a liaison between Delta Dental groups, agents, and consultants to ensure proper program administration and all service needs are…

ThermoFisher Scientific

Program Manager

Boston, MA, United States

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Job details

Posting language: English
Posted: Nov 1, 2026

Original job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

The Program Manager, Customer Site Manager serves as the primary point of contact for Unity™ Lab Services at a customer account with multiple U.S. locations. This role oversees on-site personnel and daily service delivery across the customer’s facilities, ensuring that the services and performance metrics defined in the contract are consistently met.

The Program Manager leads and develops the on-site team, works closely with customer management and Thermo Fisher Scientific’s sales team, and serves as a liaison between the customer and Thermo Fisher Scientific. The role also identifies opportunities to improve processes, strengthen service performance, and demonstrate measurable value to the customer.

Responsibilities

Team Leadership and Development

Lead a cross-functional, matrixed team of on-site service specialists supporting key customer locations.
Participate in candidate selection, onboarding, training, performance evaluation, and corrective action.
Coach and develop employees; identify training needs, arrange development opportunities, and support cross-training, career growth, and succession planning.
Promote a positive, collaborative work environment grounded in open communication and Thermo Fisher Scientific’s values of Integrity, Intensity, Innovation, and Involvement.
Manage team performance, productivity, attendance, and workload priorities.

Customer and Service Delivery

Ensure delivery of the contracted scope of services across all supported locations.
Build strong working relationships with customer management and Thermo Fisher Scientific’s sales team, serving as the primary liaison between the organizations.
Reinforce a customer-focused approach and respond constructively to customer concerns.
Lead customer performance reviews, including scorecard reviews, talent assessments, resolution of service variances, and communication of customer metrics across the organization.
Participate in quarterly business reviews at customer sites and help ensure the customer receives measurable value from the services provided.

Operations and Continuous Improvement

Oversee day-to-day service operations across multiple facilities and maintain consistent processes and service levels.
Identify operational issues, service gaps, and opportunities for greater efficiency; develop and implement action plans and process improvements.
Develop, maintain, and administer standard operating procedures and work processes that support department and customer objectives.
Manage supply chain and inventory control functions across multiple locations.
Conduct site audits and annual physical inventories.

Metrics and Business Support

Collect and analyze data to quantify customer value and support service reporting.
Develop performance indicators, track trends, and implement standard processes to improve service outcomes.
Report business and customer metrics, identify new opportunities, and support the sales team and customer with service, savings, and improvement initiatives.
Perform other duties as assigned.

Minimum Qualifications

Bachelor’s degree plus 4 or more years of related experience.
3-5 five years of supervisory or management experience, including people management.
Strong leadership skills, with the ability to coach, influence, and motivate a large team and work effectively with employees, customer stakeholders, and peers.
Excellent customer service and relationship-building skills.
Strong verbal and written communication skills, including experience writing standard operating procedures and work instructions and delivering presentations.
Strong analytical and critical-thinking skills, with the ability to evaluate information, make timely decisions, and adapt in a fast-paced, changing environment.
Excellent organizational skills and the ability to manage multiple issues and prioritize staff workloads.
Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint.
Ability to provide constructive feedback, address customer concerns, and manage performance issues.
Education or experience in a laboratory setting, with an understanding of laboratory customer requirements. Experience in a GLP or GMP environment is preferred.

Working Conditions

Primarily supports customer locations in a hybrid work arrangement.
Must be able to work the hours needed to fulfill the responsibilities of the role.
May enter areas where chemical-based allergens, such as penicillin or tetracycline, are in use.
Must have the motor skills required to perform job duties.
Must be able to lift, push, and pull 30–40 pounds regularly and may be required to lift up to 50 pounds.
May use material-handling equipment, including push carts and pallet jacks.
Personal protective equipment may be required depending on the work area, including lab coats, coveralls, hoods, facemasks, hairnets, and safety gloves.

Equal Opportunity Employer

Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action Employer. The company does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

Compensation and Benefits

The salary range estimated for this position based in Massachusetts is $94,500.00–$141,750.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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More about this job

Skills

Personal protective equipment
Site Manager
Unity
Sales
Improve business processes
Team leadership
Identify training needs
Communication skills
Manage staff
Analyse supply chain strategies
Inventory management
Reporting
Leadership
Customer service
Relationship building
Presentation skills
Critical thinking
Evaluate information
Organizational skills
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Give constructive feedback
Good laboratory practices
Good manufacturing practices
Heavy lifting
Operate material handling equipment

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