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Director, Enterprise Resilience and Business Continuity Program Lead
Pharmacia & Upjohn Company
NY · NJ · CT · PA
- $162,900 to $271,500 USD / year
The Director, Enterprise Resilience and Business Continuity Lead is responsible for leading Pfizer’s Business Continuity Management (BCM) program and supporting the implementation of the…
Added 2 hours ago
Healthcare Analytics QA Lead – Value-Based Care Platform
Jobgether
Remote, United States
The Healthcare Analytics QA Lead will oversee end-to-end quality assurance for a healthcare analytics platform integrating clinical, claims, and payer data to support value-based care…
Added 4 hours ago
Driller Assistant - NV Large Rotary
Boart Longyear
Elko, NV
…respectful environment where everyone is heard. Our vision: lead the industry in safety, innovation, and productivity. Our values: Integrity, Health & Safety, Teamwork & Diversity, Customer…
Added 4 hours ago
Driller Assistant - Western Coring
Boart Longyear
Glendale, AZ
…respectful environment where everyone is heard. Our vision: lead the industry in safety, innovation, and productivity. Our values: Integrity, Health & Safety, Teamwork & Diversity, Customer…
Added 4 hours ago
Sonic Field Mechanic
Boart Longyear
Glendale, AZ
…respectful environment where everyone is heard. Our vision: lead the industry in safety, innovation, and productivity. Our values: Integrity, Health & Safety, Teamwork & Diversity, Customer…
Added 4 hours ago
Sonic Mechanic
Boart Longyear
Glendale, AZ
…respectful environment where everyone is heard. Our vision: lead the industry in safety, innovation, and productivity. Our values: Integrity, Health & Safety, Teamwork & Diversity, Customer…
Added 4 hours ago
Driller Assistant - UT Pump
Boart Longyear
Salt Lake City, UT
…respectful environment where everyone is heard. Our vision: lead the industry in safety, innovation, and productivity. Our values: Integrity, Health & Safety, Teamwork & Diversity, Customer…
Added 4 hours ago
Driller Assistant - Sonic
Boart Longyear
Glendale, AZ
…respectful environment where everyone is heard. Our vision: lead the industry in safety, innovation, and productivity. Our values: Integrity, Health & Safety, Teamwork & Diversity, Customer…
Added 4 hours ago
Driller Assistant - Eastern Coring
Boart Longyear
Wytheville, VA
…respectful environment where everyone is heard. Our vision: lead the industry in safety, innovation, and productivity. Our values: Integrity, Health & Safety, Teamwork & Diversity, Customer…
Added 4 hours ago
Driller Assistant - NV Surface RC
Boart Longyear
Elko, NV · Boise, ID · Butte, MT
…respectful environment where everyone is heard. Our vision: lead the industry in safety, innovation, and productivity. Our values: Integrity, Health & Safety, Teamwork & Diversity, Customer…
Added 4 hours ago
Program Manager
ThermoFisher Scientific
Boston, MA
The Program Manager, Customer Site Manager serves as the primary point of contact for Unity™ Lab Services at a customer account with multiple U.S. locations. This role oversees on-site…
Added 5 hours ago
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Environmental Manager
Actalent
Deer Island, OR
- $82 to $88.95 USD / hour
Lead and manage environmental compliance programs for a complex industrial manufacturing facility, ensuring adherence to all applicable federal, state, and local environmental regulations.
Added 6 hours ago
Senior Seed Sales Grower Relationship Specialist
Perdue Farms, Inc.
Trenton, KY
…recruit and retain growers, expand contracted acreage, and lead planting seed sales for organic, non-GMO, and other specialty oilseed programs, including canola and sunflowers. Working…
Added 7 hours ago
Quality Inspector 2 - 1st Shift (Onsite)
Collins Aerospace
Jamestown, ND
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Added 8 hours ago
Sentinel - Staff Systems Engineer - Mechanical Systems Design Integrator
Northrop Grumman
Roy · Manhattan Beach
…resolution of interface and requirement design solutions to achieve program and contract…
Added 8 hours ago
Sentinel - Staff Systems Engineer - 17379
Northrop Grumman
Roy
…resolution of interface and requirement design solutions to achieve program and contract objectives. Demonstrated ability to foster diverse and inclusive teams with high levels of…
Added 8 hours ago
VP Network Operations
Devoted Health Services, Inc
Remote, United States
…loaded and configured accurately for claims payment, reducing contract-to-configuration cycle times and payment errors in partnership with Claims and Payment…
Added 8 hours ago
Assistant Director of Catering and Conference Services
AccorHotel
Kohala Coast, HI
Added 8 hours ago
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Staff Turbomachinery Engineer
Radiant Industries
El Segundo, CA
- $200,500 to $314,475 USD / year
- Lead rotor dynamics, structural integrity, and life analysis for rotating components and assemblies.
Added 8 hours ago
AD
Senior Technical Recruiter & Portfolio Owner
Agile Defense
Remote, United States
- $110,000 to $120,000 USD / year
You're a recruiter your Recruiting Lead or Manager routes the hardest, most senior, or most sensitive reqs to - and you're ready to consider whether your next step is deeper portfolio…
Added 9 hours ago
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Cloud Security Lead
TEKsystems
Rockville, MD
- $85 to $95 USD / hour
…processes and techniques to identify, validate, and prioritize. Lead the identification of security requirement deficiencies, eliciting of security requirements, and the architecture and…
Added 9 hours ago
Partner Liaison Manager (PLM)
S&P Global
Houston, TX
Maintain strict data integrity and audit readiness across relational databases (Airtable or equivalent), ensuring all partner deliverables, speaker allocations, and badge passes adhere to…
Added 9 hours ago
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1792 - Software Engineer
Sigma Defense
Norfolk, VA
- $150,000 to $170,000 USD / year
This is a contingent position that is pending award of contract. This means that the position is subject to the successful awarding of a contract and will be confirmed once the contract is…
Added 11 hours ago
TCEQ - Program Supervisor VI- TCEQ employee only
TEXAS COMMISSION ON ENVIRONMENTAL QUALITY
Austin, TX
Added 12 hours ago
Manager, Medicaid Integrity Operations, Financial Crime and Fraud
Deloitte US
Indianapolis, IN
Directly supervise assigned project managers, auditors, analysts, program integrity specialists, and other delivery personnel as appropriate to the contract portfolio.

ThermoFisher Scientific

Program Manager

Boston, MA, United States

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Job details

Posting language: English
Posted: Nov 1, 2026

Original job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

The Program Manager, Customer Site Manager serves as the primary point of contact for Unity™ Lab Services at a customer account with multiple U.S. locations. This role oversees on-site personnel and daily service delivery across the customer’s facilities, ensuring that the services and performance metrics defined in the contract are consistently met.

The Program Manager leads and develops the on-site team, works closely with customer management and Thermo Fisher Scientific’s sales team, and serves as a liaison between the customer and Thermo Fisher Scientific. The role also identifies opportunities to improve processes, strengthen service performance, and demonstrate measurable value to the customer.

Responsibilities

Team Leadership and Development

Lead a cross-functional, matrixed team of on-site service specialists supporting key customer locations.
Participate in candidate selection, onboarding, training, performance evaluation, and corrective action.
Coach and develop employees; identify training needs, arrange development opportunities, and support cross-training, career growth, and succession planning.
Promote a positive, collaborative work environment grounded in open communication and Thermo Fisher Scientific’s values of Integrity, Intensity, Innovation, and Involvement.
Manage team performance, productivity, attendance, and workload priorities.

Customer and Service Delivery

Ensure delivery of the contracted scope of services across all supported locations.
Build strong working relationships with customer management and Thermo Fisher Scientific’s sales team, serving as the primary liaison between the organizations.
Reinforce a customer-focused approach and respond constructively to customer concerns.
Lead customer performance reviews, including scorecard reviews, talent assessments, resolution of service variances, and communication of customer metrics across the organization.
Participate in quarterly business reviews at customer sites and help ensure the customer receives measurable value from the services provided.

Operations and Continuous Improvement

Oversee day-to-day service operations across multiple facilities and maintain consistent processes and service levels.
Identify operational issues, service gaps, and opportunities for greater efficiency; develop and implement action plans and process improvements.
Develop, maintain, and administer standard operating procedures and work processes that support department and customer objectives.
Manage supply chain and inventory control functions across multiple locations.
Conduct site audits and annual physical inventories.

Metrics and Business Support

Collect and analyze data to quantify customer value and support service reporting.
Develop performance indicators, track trends, and implement standard processes to improve service outcomes.
Report business and customer metrics, identify new opportunities, and support the sales team and customer with service, savings, and improvement initiatives.
Perform other duties as assigned.

Minimum Qualifications

Bachelor’s degree plus 4 or more years of related experience.
3-5 five years of supervisory or management experience, including people management.
Strong leadership skills, with the ability to coach, influence, and motivate a large team and work effectively with employees, customer stakeholders, and peers.
Excellent customer service and relationship-building skills.
Strong verbal and written communication skills, including experience writing standard operating procedures and work instructions and delivering presentations.
Strong analytical and critical-thinking skills, with the ability to evaluate information, make timely decisions, and adapt in a fast-paced, changing environment.
Excellent organizational skills and the ability to manage multiple issues and prioritize staff workloads.
Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint.
Ability to provide constructive feedback, address customer concerns, and manage performance issues.
Education or experience in a laboratory setting, with an understanding of laboratory customer requirements. Experience in a GLP or GMP environment is preferred.

Working Conditions

Primarily supports customer locations in a hybrid work arrangement.
Must be able to work the hours needed to fulfill the responsibilities of the role.
May enter areas where chemical-based allergens, such as penicillin or tetracycline, are in use.
Must have the motor skills required to perform job duties.
Must be able to lift, push, and pull 30–40 pounds regularly and may be required to lift up to 50 pounds.
May use material-handling equipment, including push carts and pallet jacks.
Personal protective equipment may be required depending on the work area, including lab coats, coveralls, hoods, facemasks, hairnets, and safety gloves.

Equal Opportunity Employer

Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action Employer. The company does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

Compensation and Benefits

The salary range estimated for this position based in Massachusetts is $94,500.00–$141,750.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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More about this job

Skills

Personal protective equipment
Site Manager
Unity
Sales
Improve business processes
Team leadership
Identify training needs
Communication skills
Manage staff
Analyse supply chain strategies
Inventory management
Reporting
Leadership
Customer service
Relationship building
Presentation skills
Critical thinking
Evaluate information
Organizational skills
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Give constructive feedback
Good laboratory practices
Good manufacturing practices
Heavy lifting
Operate material handling equipment

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