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Added 2 mins ago
Assistant Store Manager (40) Gateway
TD Bank, N.A.
Columbia, SC
The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow…
Added 12 mins ago
A
Program Lead II
AbbVie
North Chicago, IL
- $160,500 to $305,000 USD / year
Leads large scoped, cross-functional innovation and process improvement initiatives with significant business impacts and ensures effective change management across the cross-functional…
Added 31 mins ago
SO
Director of Internal Audit - State Program Administrator Manager Principal
State of Minnesota
MN
- $50.04 to $71.75 USD / hour
Job Class: State Program Administrator Manager, Principal
Added 32 mins ago
Manager Fiscal Services Actuals & Audits
Oakland County
Waterford, MI
Direct the development, maintenance, and improvement of accounting systems and financial technology.
Added 42 mins ago
J
Sr. Program Manager - Core Team Leader
Jobgether
Remote, United States
- $199,681 to $221,675 USD / year
…applications and next steps. Our partner is looking for a Sr. Program Manager - Core Team Leader based in the United…
Added 45 mins ago
Clinical Staff Leader - Pediatric Hematology
Vanderbilt University Medical Center
Nashville, TN
…evaluation of assignment work processes, constantly striving for improvement in the way tasks and activities are accomplished by questioning their value to the process and contributing…
Added 45 mins ago
Clinical Oncology Pharmacy Manager
Vanderbilt University Medical Center
Nashville, TN
Pharmacy Program Management (Advanced): Demonstrates the uppermost levels of expertise in challenging and complex situations. Often takes a lead role in highly pressurized situations when…
Added 54 mins ago
Controller - AF050
Department of General Services (DGS)
Richmond, VA
State Role Title: Financial Services Manager II
Added 56 mins ago
W
Human Resource Office/Training Manager (Fashion, Grocery, Import, Regional, Returns, Sam's, Wm.Com)
Walmart
WESTAMPTON, NJ
- $72,050 to $108,000 USD / year
…measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning Provides supervision and…
Added 57 mins ago
EA
College Intern - HR Information Systems Analyst
Envoy Air Inc.
Irving, TX
- $22 USD / hour
Gain hands-on experience in HRIS, project management, change management, process improvement, and employee technology while supporting cross-functional initiatives
Added 57 mins ago
EA
College Intern - Supply Chain
Envoy Air Inc.
Irving, TX
- $22 USD / hour
Enrolled in an undergraduate or graduate degree program in: supply chain, business administration, data analytics, industrial engineering, human resources, computer science, or related field
Added 59 mins ago
Assistant Store Manager
Staples Canada
Norridge, IL
Full-time hours, generous paid time off, career development program and weekly pay
Added 1 hour ago
Program Manager Project Delivery OE
DHL
Westerville, OH
The Program Manager Project Delivery OE (US-O) role has a national salary range of $104,000- $198,000.
Added 1 hour ago
J
Project Controls Manager (Wind Renewables Construction)
Jobgether
Remote, United States
- $120,000 to $160,000 USD / year
The Project Controls Manager will oversee and strengthen project controls practices across multiple large-scale renewable energy construction projects. This role combines strategic…
Added 1 hour ago
YA
QUALITY INSPECTOR I - RES
YKK AP America Inc.
macon, GA
- $18.27 to $20.75 USD / hour
Communicates significant issues or developments identified to Quality Manager during quality assurance activities and provides recommended process improvements for review.
Added 1 hour ago
A
Area Manager
Aerotek
San Diego, CA
- $30 to $40 USD / hour
Engage in quality and process improvement techniques, identifying problem areas and initiating corrective actions.
Added 1 hour ago
Strategic Marketing Manager - Endosafe (REMOTE)
Charles River
Remote, United States
The Strategic Marketing Manager supports marketing across the Microbial Solutions portfolio, with a dedicated focus on the Endosafe® endotoxin testing business. This role bridges strategic…
Added 2 hours ago
Strategic Marketing Manager - Endosafe (REMOTE)
Charles River Laboratories
Wilmington, MA
The Strategic Marketing Manager supports marketing across the Microbial Solutions portfolio, with a dedicated focus on the Endosafe® endotoxin testing business. This role bridges strategic…
Added 2 hours ago
Program Manager
ThermoFisher Scientific
Boston, MA
The Program Manager, Customer Site Manager serves as the primary point of contact for Unity™ Lab Services at a customer account with multiple U.S. locations. This role oversees on-site…
Added 2 hours ago
Senior Manager, Commissioning Engineering
Devens
Devens, MA
The position, Sr. Manager Commissioning Engineering will be part of the Validation team reporting to the Associate Director, Validation Engineering and support clinical and commercial…
Added 2 hours ago
Senior Manager, Embedded Software - Engines
Blue Origin Personnel, LLC
Huntsville, AL
…collaboration with Enterprise functions is essential to meet program…
Added 2 hours ago
Partner Manager – MedSpa
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Partner Manager – MedSpa based in United States .
Added 2 hours ago
Improvement Engineer
Olin Corporation
US-TX-Freeport
The Improvement Engineer leads the plant-level improvement process by gathering and analyzing data, evaluating improvement opportunities, and implementing improvement projects. This role…
Added 2 hours ago
A
Environmental Manager
Actalent
Deer Island, OR
- $82 to $88.95 USD / hour
Job Title: Environmental ManagerJob DescriptionThe Environmental Manager leads environmental compliance programs and oversees laboratory operations within a complex industrial manufacturing…
Added 2 hours ago
A
Project Manager
Actalent
Simi Valley, CA
- $48.08 to $67.31 USD / hour
Job Title: Project ManagerJob DescriptionWe are looking for an experienced Project Manager to join our team at a leading aerospace and defense manufacturer in Simi Valley. The successful…

ThermoFisher Scientific

Program Manager

Boston, MA, United States

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Job details

Posting language: English
Posted: Nov 1, 2026

Original job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

The Program Manager, Customer Site Manager serves as the primary point of contact for Unity™ Lab Services at a customer account with multiple U.S. locations. This role oversees on-site personnel and daily service delivery across the customer’s facilities, ensuring that the services and performance metrics defined in the contract are consistently met.

The Program Manager leads and develops the on-site team, works closely with customer management and Thermo Fisher Scientific’s sales team, and serves as a liaison between the customer and Thermo Fisher Scientific. The role also identifies opportunities to improve processes, strengthen service performance, and demonstrate measurable value to the customer.

Responsibilities

Team Leadership and Development

Lead a cross-functional, matrixed team of on-site service specialists supporting key customer locations.
Participate in candidate selection, onboarding, training, performance evaluation, and corrective action.
Coach and develop employees; identify training needs, arrange development opportunities, and support cross-training, career growth, and succession planning.
Promote a positive, collaborative work environment grounded in open communication and Thermo Fisher Scientific’s values of Integrity, Intensity, Innovation, and Involvement.
Manage team performance, productivity, attendance, and workload priorities.

Customer and Service Delivery

Ensure delivery of the contracted scope of services across all supported locations.
Build strong working relationships with customer management and Thermo Fisher Scientific’s sales team, serving as the primary liaison between the organizations.
Reinforce a customer-focused approach and respond constructively to customer concerns.
Lead customer performance reviews, including scorecard reviews, talent assessments, resolution of service variances, and communication of customer metrics across the organization.
Participate in quarterly business reviews at customer sites and help ensure the customer receives measurable value from the services provided.

Operations and Continuous Improvement

Oversee day-to-day service operations across multiple facilities and maintain consistent processes and service levels.
Identify operational issues, service gaps, and opportunities for greater efficiency; develop and implement action plans and process improvements.
Develop, maintain, and administer standard operating procedures and work processes that support department and customer objectives.
Manage supply chain and inventory control functions across multiple locations.
Conduct site audits and annual physical inventories.

Metrics and Business Support

Collect and analyze data to quantify customer value and support service reporting.
Develop performance indicators, track trends, and implement standard processes to improve service outcomes.
Report business and customer metrics, identify new opportunities, and support the sales team and customer with service, savings, and improvement initiatives.
Perform other duties as assigned.

Minimum Qualifications

Bachelor’s degree plus 4 or more years of related experience.
3-5 five years of supervisory or management experience, including people management.
Strong leadership skills, with the ability to coach, influence, and motivate a large team and work effectively with employees, customer stakeholders, and peers.
Excellent customer service and relationship-building skills.
Strong verbal and written communication skills, including experience writing standard operating procedures and work instructions and delivering presentations.
Strong analytical and critical-thinking skills, with the ability to evaluate information, make timely decisions, and adapt in a fast-paced, changing environment.
Excellent organizational skills and the ability to manage multiple issues and prioritize staff workloads.
Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint.
Ability to provide constructive feedback, address customer concerns, and manage performance issues.
Education or experience in a laboratory setting, with an understanding of laboratory customer requirements. Experience in a GLP or GMP environment is preferred.

Working Conditions

Primarily supports customer locations in a hybrid work arrangement.
Must be able to work the hours needed to fulfill the responsibilities of the role.
May enter areas where chemical-based allergens, such as penicillin or tetracycline, are in use.
Must have the motor skills required to perform job duties.
Must be able to lift, push, and pull 30–40 pounds regularly and may be required to lift up to 50 pounds.
May use material-handling equipment, including push carts and pallet jacks.
Personal protective equipment may be required depending on the work area, including lab coats, coveralls, hoods, facemasks, hairnets, and safety gloves.

Equal Opportunity Employer

Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action Employer. The company does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

Compensation and Benefits

The salary range estimated for this position based in Massachusetts is $94,500.00–$141,750.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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More about this job

Skills

Personal protective equipment
Site Manager
Unity
Sales
Improve business processes
Team leadership
Identify training needs
Communication skills
Manage staff
Analyse supply chain strategies
Inventory management
Reporting
Leadership
Customer service
Relationship building
Presentation skills
Critical thinking
Evaluate information
Organizational skills
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Give constructive feedback
Good laboratory practices
Good manufacturing practices
Heavy lifting
Operate material handling equipment

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