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Added 1 hour ago
Engineer – Internal Logistics Innovation & Projects
TKY Toyota Motor Mfg Kentucky, Inc Company
Georgetown, KY
Lead Project Ringis for Internal Logistics Local & New Model Capital/Operating projects. Manage associated Budget(s) and forecast gentani based on historical projects. Order, procure, and…
Added 1 hour ago
Build Engineer
Etched
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As a Build Engineer, you'll own our internal builds end to end. Think of the role as an operations program manager for internal builds who is also a hands-on engineer: you'll plan each…
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Operations Manager - Hauling
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Added 4 hours ago
A
Senior Regional Estimating Manager
AECOM
Roanoke, VA
- $155,000 to $265,000 USD / year
AECOM is seeking a Senior Regional Estimating Manager to lead and manage estimating services across our East Buildings + Places business. This position will be based in one of our regional…
Added 4 hours ago
OCONUS Logistics Manager
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Added 4 hours ago
Strategic Marketing Manager - Endosafe (REMOTE)
Charles River
Remote, United States
The Strategic Marketing Manager supports marketing across the Microbial Solutions portfolio, with a dedicated focus on the Endosafe® endotoxin testing business. This role bridges strategic…
Added 4 hours ago
Strategic Marketing Manager - Endosafe (REMOTE)
Charles River Laboratories
Wilmington, MA
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THIS POSTING IS INTENDED FOR THOSE REGISTERED TO ATTEND THE SOCIETY OF HISPANIC PROFESSIONAL ENGINEERS CONFERENCE, Oct 28 - 31st in Indianapolis, IN
Medtronic
Boston, MA
We are also recruiting for engineering functional managers, Project / Program Managers, and Distinguished Engineers (Director-level, individual contributor roles).
Added 4 hours ago
Program Manager
ThermoFisher Scientific
Boston, MA
The Program Manager, Customer Site Manager serves as the primary point of contact for Unity™ Lab Services at a customer account with multiple U.S. locations. This role oversees on-site…
Added 5 hours ago
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Sr. Manager, Architecture and Design
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Project Manager / Construction Manager - Federal Sector
Procon Consulting
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Added 8 hours ago
Sentinel - Staff Systems Engineer - 17379
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Added 9 hours ago
Lead, Project Engineer (Responsible Engineer Authority)
L3Harris Technologies
Camden, AR
…support one or more of the eight available programs. The role of Lead Project Engineer (Responsible Engineer Authority) demands a highly skilled engineer who will represent the engineering…
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Territory Manager, Diabetes (Arlington, VA)
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Work with the project manager and be the go-to expert on the commercialization calendar.
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Senior Site EHS Manager
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…and innovative Senior Site Workplace Health and Safety (WHS) Manager to join our team. In this position, you will be responsible for partnering with the site level operations team for your…
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TDCJ - Administrative Assistant III - Mail Room
Texas Department of Criminal Justice - SET
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Added 11 hours ago
TDCJ - Program Specialist I - Maintenance Office A
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TDCJ - Manager III - Regional Maintenance
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Senior Global Procurement Manager
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Ensure material readiness to support program achievements, including production ramp-up, and full-scale manufacturing.
Added 11 hours ago
Technical Project Manager
Deloitte US
Birmingham, AL · Boise, ID · Cincinnati, OH · Cleveland, OH · Colorado Springs, CO · Columbus, OH · Dayton, OH · Des Moines, IA · Gilbert, AZ · Grand Rapids, MI · Hermitage, TN · Indianapolis, IN · Jacksonville, FL · Kansas City, MO · Lake Mary, FL · Louisville, KY · Mechanicsburg, PA · Memphis, TN · Midland, MI · Nashville, TN · New Orleans, LA · Omaha, NE · Pittsburgh, PA · Rochester, NY · Salt Lake City, UT · San Antonio, TX · St. Louis, MO · Tallahassee, FL · Tampa, FL · Tempe, AZ · Tulsa, OK · Wichita, KS · Williamsville, NY
As a Project Manager in the Deloitte Technology-US (DT-US) Office of the CIO (OCIO) PMO team, you will apply sound project-management practices to support delivery of major internal…
Added 11 hours ago
WMS Solution Architect Manager
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Dallas, TX · Denver, CO · Detroit, MI · Hartford, CT · Houston, TX · Indianapolis, IN · Jersey City, NJ · Los Angeles, CA · McLean, VA · Memphis, TN · Miami, FL · Milwaukee, WI · Minneapolis, MN · Nashville, TN · NY · Philadelphia, PA · Pittsburgh, PA · Portland, OR · Raleigh, NC · Salt Lake City, UT · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL · Tempe, AZ
…client value. Additionally, we improve operations, product, and material flow across the breadth of the value chain and create greater supply network synergy and…
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WMS Architect - Senior Manager
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Dallas, TX · Denver, CO · Detroit, MI · Ft. Lauderdale, FL · Hartford, CT · Houston, TX · Indianapolis, IN · Jericho, NY · Jersey City, NJ · Kansas City, MO · Los Angeles, CA · Memphis, TN · Miami, FL · Milwaukee, WI · Minneapolis, MN · Nashville, TN · NY · Philadelphia, PA · Pittsburgh, PA · Portland, OR · Princeton, NJ · Raleigh, NC · Sacramento, CA · Salt Lake City, UT · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL · Tempe, AZ
…client value. Additionally, we improve operations, product, and material flow across the breadth of the value chain and create greater supply network synergy and…

ThermoFisher Scientific

Program Manager

Boston, MA, United States

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Job details

Posting language: English
Posted: Nov 1, 2026

Original job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

The Program Manager, Customer Site Manager serves as the primary point of contact for Unity™ Lab Services at a customer account with multiple U.S. locations. This role oversees on-site personnel and daily service delivery across the customer’s facilities, ensuring that the services and performance metrics defined in the contract are consistently met.

The Program Manager leads and develops the on-site team, works closely with customer management and Thermo Fisher Scientific’s sales team, and serves as a liaison between the customer and Thermo Fisher Scientific. The role also identifies opportunities to improve processes, strengthen service performance, and demonstrate measurable value to the customer.

Responsibilities

Team Leadership and Development

Lead a cross-functional, matrixed team of on-site service specialists supporting key customer locations.
Participate in candidate selection, onboarding, training, performance evaluation, and corrective action.
Coach and develop employees; identify training needs, arrange development opportunities, and support cross-training, career growth, and succession planning.
Promote a positive, collaborative work environment grounded in open communication and Thermo Fisher Scientific’s values of Integrity, Intensity, Innovation, and Involvement.
Manage team performance, productivity, attendance, and workload priorities.

Customer and Service Delivery

Ensure delivery of the contracted scope of services across all supported locations.
Build strong working relationships with customer management and Thermo Fisher Scientific’s sales team, serving as the primary liaison between the organizations.
Reinforce a customer-focused approach and respond constructively to customer concerns.
Lead customer performance reviews, including scorecard reviews, talent assessments, resolution of service variances, and communication of customer metrics across the organization.
Participate in quarterly business reviews at customer sites and help ensure the customer receives measurable value from the services provided.

Operations and Continuous Improvement

Oversee day-to-day service operations across multiple facilities and maintain consistent processes and service levels.
Identify operational issues, service gaps, and opportunities for greater efficiency; develop and implement action plans and process improvements.
Develop, maintain, and administer standard operating procedures and work processes that support department and customer objectives.
Manage supply chain and inventory control functions across multiple locations.
Conduct site audits and annual physical inventories.

Metrics and Business Support

Collect and analyze data to quantify customer value and support service reporting.
Develop performance indicators, track trends, and implement standard processes to improve service outcomes.
Report business and customer metrics, identify new opportunities, and support the sales team and customer with service, savings, and improvement initiatives.
Perform other duties as assigned.

Minimum Qualifications

Bachelor’s degree plus 4 or more years of related experience.
3-5 five years of supervisory or management experience, including people management.
Strong leadership skills, with the ability to coach, influence, and motivate a large team and work effectively with employees, customer stakeholders, and peers.
Excellent customer service and relationship-building skills.
Strong verbal and written communication skills, including experience writing standard operating procedures and work instructions and delivering presentations.
Strong analytical and critical-thinking skills, with the ability to evaluate information, make timely decisions, and adapt in a fast-paced, changing environment.
Excellent organizational skills and the ability to manage multiple issues and prioritize staff workloads.
Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint.
Ability to provide constructive feedback, address customer concerns, and manage performance issues.
Education or experience in a laboratory setting, with an understanding of laboratory customer requirements. Experience in a GLP or GMP environment is preferred.

Working Conditions

Primarily supports customer locations in a hybrid work arrangement.
Must be able to work the hours needed to fulfill the responsibilities of the role.
May enter areas where chemical-based allergens, such as penicillin or tetracycline, are in use.
Must have the motor skills required to perform job duties.
Must be able to lift, push, and pull 30–40 pounds regularly and may be required to lift up to 50 pounds.
May use material-handling equipment, including push carts and pallet jacks.
Personal protective equipment may be required depending on the work area, including lab coats, coveralls, hoods, facemasks, hairnets, and safety gloves.

Equal Opportunity Employer

Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action Employer. The company does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

Compensation and Benefits

The salary range estimated for this position based in Massachusetts is $94,500.00–$141,750.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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More about this job

Skills

Personal protective equipment
Site Manager
Unity
Sales
Improve business processes
Team leadership
Identify training needs
Communication skills
Manage staff
Analyse supply chain strategies
Inventory management
Reporting
Leadership
Customer service
Relationship building
Presentation skills
Critical thinking
Evaluate information
Organizational skills
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Give constructive feedback
Good laboratory practices
Good manufacturing practices
Heavy lifting
Operate material handling equipment

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