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Added 3 mins ago
Store Manager
Dollar Tree
Burlington, NC
…exceptional customer service make you the right person for our Store Manager in Training position. Join our team today and let’s create a welcoming and positive environment for customers…
Added 3 mins ago
Store Manager
Dollar Tree
Madison, AL
…exceptional customer service make you the right person for our Store Manager in Training position. Join our team today and let’s create a welcoming and positive environment for customers…
Added 3 mins ago
Store Manager - Bench
Dollar Tree
Kenosha, WI
…exceptional customer service make you the right person for our Store Manager in Training position. Join our team today and let’s create a welcoming and positive environment for customers…
Added 24 mins ago
Principal Manager, Customer Experience & Customer Service Operations
MTC
San Francisco, CA
Under the general direction of the Assistant Director, the Principal Manager, Customer Experience & Customer Service Operations serves as BATA's lead for customer service operations,…
Added 33 mins ago
Convention and Tourism Representative II
COVB City of Virginia Beach
United States
The city of Virginia Beach’s Convention & Visitors Bureau is seeking a dynamic and motivated sales manager to join its team. This Virginia Beach based sales position is ideal for…
Added 35 mins ago
Program Manager (DC/MD/VA)
EMCOR Government Services, Inc.
DC
EMCOR Government Services is seeking an experienced and highly motivated Program Manager to lead the Facilities Maintenance and Operations Support Services Contract. This position is…
Added 44 mins ago
CO
Systems Analyst I/II
City of Escondido
Escondido, CA
- $44.03 to $66.76 USD / hour
…level are not expected to function with the same amount of program knowledge or skill level as positions allocated to the Systems Analyst II level and exercise less independent discretion…
Added 44 mins ago
CO
Business Analyst I/II
City of Escondido
Escondido, CA
- $37.04 to $60.48 USD / hour
…level are not expected to function with the same amount of program knowledge or skill level as positions allocated to the Business Analyst II level and exercise less independent discretion…
Added 44 mins ago
Assistant Manager II
Family Dollar Stores Of Wisconsin LLC
Mauston, WI
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 44 mins ago
Assistant Manager II
Family Dollar Stores Of South Carolina LLC
Spartanburg, SC
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 54 mins ago
PH
Shift Leader 2.0
Progressive HR Strategies Inc
New Orleans, LA
- $16 to $18 USD / hour
The Front of House Shift Leader is a hands-on hourly leader who supports the Front of House Manager with the daily management and execution of The Warbler Hotel's food and beverage…
Added 55 mins ago
HUMAN RESOURCES SPECIALIST (MILITARY) (Title 32)
Army National Guard Units
Rapid City, SD
Added 1 hour ago
Operations Manager - Hauling
BFI WASTE SERVICES OF TEXAS, LP
Beaumont, TX
POSITION SUMMARY: Within a business unit, the Operations Manager - Hauling is responsible for managing the collections activities for commercial, industrial and residential customers, as…
Added 1 hour ago
Plant HR Manager
Toppan Flexible Packaging Inc
Elk Grove, IL
While reporting to TOPPAN’s Sr. Plant HR Manager, the Plant HR Manager is responsible for handling employee relations activities at designated plant location(s) as assigned.…
Added 1 hour ago
Procurement Analyst
World Bank Group
Washington, DC
…Specialist responsible for the Department’s data analysis and the Manager of the Procurement Department. Key duties and accountabilities include, but are not limited…
Added 2 hours ago
QCS Field Service Technician -Spring Grove PA
USABB ABB Inc.
Remote, United States
…assistance with the most difficult field problems, and an Operations Manager for direct reporting and personnel issues. The Field Service Technician provides mentoring and guidance for less…
Added 2 hours ago
Inside Sales Account Manager
Border States
Billings, MT
The Inside Sales Account Manager supports the functions of the Sales & Marketing Departments within Border States in managing assigned customer account relationships. Promotes Border…
Added 2 hours ago
G
Water Treatment Plant Project Manager
GHD
Golden, CO
- $94,000 to $156,750 USD / year
Questa, New Mexico - a legacy mine site treatment facility, part of a major long-term contract.
Added 2 hours ago
EA
College Intern - Purchasing and Contracts
Envoy Air Inc.
Irving, TX
- $22 USD / hour
The internship will provide hands-on exposure to procurement and contract processes while allowing the intern to develop practical skills in data analysis, problem solving, and business…
Added 2 hours ago
Groundskeeper
Legacy Partners
Azusa, CA
…condition. This is an on-site position that reports to the Business Manager. This is a full-time position with a preferred schedule of Tuesday through…
Added 2 hours ago
Apartment Community Groundskeeper
Legacy Partners
Redmond, WA
…condition. This is an on-site position that reports to the Business Manager. This is a full-time position that requires working Monday through…
Added 3 hours ago
FS
Lead Technology Specialist
Ferguson-Florissant School District
Hazelwood, MO
- $18.7 to $21.16 USD / hour
Status: 12-Month Operation (260-Day Contract, July–June) | Support Staff Leadership | Non-Exempt (FLSA)
Added 3 hours ago
PG
Regional Sales Manager
Potter Global Technologies
Roanoke, VA
- $90,000 to $200,000 USD / year
Join Us as a Regional Sales Manager - Texas at Potter Global Technologies
Added 3 hours ago
Software/Web Developer (SharePoint) – TS/SCI required
GD Information Technology, Inc.
United States
DoD 8570.01-M IAT Level II Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract
Added 3 hours ago
SCITLS Procurement Lead
GD Information Technology, Inc.
United States
Partner with the SCMM and Program Finance Manager to establish Procurement forecasts for CLIN funding levels, and Estimates at Completion (EAC), mitigating budget risk and ensuring…

ThermoFisher Scientific

Program Manager

Boston, MA, United States

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Job details

Posting language: English
Posted: Nov 1, 2026

Original job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

The Program Manager, Customer Site Manager serves as the primary point of contact for Unity™ Lab Services at a customer account with multiple U.S. locations. This role oversees on-site personnel and daily service delivery across the customer’s facilities, ensuring that the services and performance metrics defined in the contract are consistently met.

The Program Manager leads and develops the on-site team, works closely with customer management and Thermo Fisher Scientific’s sales team, and serves as a liaison between the customer and Thermo Fisher Scientific. The role also identifies opportunities to improve processes, strengthen service performance, and demonstrate measurable value to the customer.

Responsibilities

Team Leadership and Development

Lead a cross-functional, matrixed team of on-site service specialists supporting key customer locations.
Participate in candidate selection, onboarding, training, performance evaluation, and corrective action.
Coach and develop employees; identify training needs, arrange development opportunities, and support cross-training, career growth, and succession planning.
Promote a positive, collaborative work environment grounded in open communication and Thermo Fisher Scientific’s values of Integrity, Intensity, Innovation, and Involvement.
Manage team performance, productivity, attendance, and workload priorities.

Customer and Service Delivery

Ensure delivery of the contracted scope of services across all supported locations.
Build strong working relationships with customer management and Thermo Fisher Scientific’s sales team, serving as the primary liaison between the organizations.
Reinforce a customer-focused approach and respond constructively to customer concerns.
Lead customer performance reviews, including scorecard reviews, talent assessments, resolution of service variances, and communication of customer metrics across the organization.
Participate in quarterly business reviews at customer sites and help ensure the customer receives measurable value from the services provided.

Operations and Continuous Improvement

Oversee day-to-day service operations across multiple facilities and maintain consistent processes and service levels.
Identify operational issues, service gaps, and opportunities for greater efficiency; develop and implement action plans and process improvements.
Develop, maintain, and administer standard operating procedures and work processes that support department and customer objectives.
Manage supply chain and inventory control functions across multiple locations.
Conduct site audits and annual physical inventories.

Metrics and Business Support

Collect and analyze data to quantify customer value and support service reporting.
Develop performance indicators, track trends, and implement standard processes to improve service outcomes.
Report business and customer metrics, identify new opportunities, and support the sales team and customer with service, savings, and improvement initiatives.
Perform other duties as assigned.

Minimum Qualifications

Bachelor’s degree plus 4 or more years of related experience.
3-5 five years of supervisory or management experience, including people management.
Strong leadership skills, with the ability to coach, influence, and motivate a large team and work effectively with employees, customer stakeholders, and peers.
Excellent customer service and relationship-building skills.
Strong verbal and written communication skills, including experience writing standard operating procedures and work instructions and delivering presentations.
Strong analytical and critical-thinking skills, with the ability to evaluate information, make timely decisions, and adapt in a fast-paced, changing environment.
Excellent organizational skills and the ability to manage multiple issues and prioritize staff workloads.
Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint.
Ability to provide constructive feedback, address customer concerns, and manage performance issues.
Education or experience in a laboratory setting, with an understanding of laboratory customer requirements. Experience in a GLP or GMP environment is preferred.

Working Conditions

Primarily supports customer locations in a hybrid work arrangement.
Must be able to work the hours needed to fulfill the responsibilities of the role.
May enter areas where chemical-based allergens, such as penicillin or tetracycline, are in use.
Must have the motor skills required to perform job duties.
Must be able to lift, push, and pull 30–40 pounds regularly and may be required to lift up to 50 pounds.
May use material-handling equipment, including push carts and pallet jacks.
Personal protective equipment may be required depending on the work area, including lab coats, coveralls, hoods, facemasks, hairnets, and safety gloves.

Equal Opportunity Employer

Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action Employer. The company does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

Compensation and Benefits

The salary range estimated for this position based in Massachusetts is $94,500.00–$141,750.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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More about this job

Skills

Personal protective equipment
Site Manager
Unity
Sales
Improve business processes
Team leadership
Identify training needs
Communication skills
Manage staff
Analyse supply chain strategies
Inventory management
Reporting
Leadership
Customer service
Relationship building
Presentation skills
Critical thinking
Evaluate information
Organizational skills
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Give constructive feedback
Good laboratory practices
Good manufacturing practices
Heavy lifting
Operate material handling equipment

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