Jobs in the United States

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Added 7 mins ago
General Manager
Accord Inc
Arlington, WA
Our General Manager is responsible for managing the daily operations of our restaurant, including the selection, development and performance management of employees. In addition, they…
Added 15 mins ago
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Shift Lead
Walgreens
INWOOD, WV
- $17.5 to $22.5 USD / hour
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye…
Added 15 mins ago
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Shift Lead
Walgreens
COLUMBIA, SC
- $17.5 to $22.5 USD / hour
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye…
Added 15 mins ago
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Certified Pharmacy Technician
Walgreens
LEXINGTON, SC
- $18 to $24.25 USD / hour
Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of…
Added 15 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
CHATHAM, NY
- $17 to $23.25 USD / hour
Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of…
Added 15 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
BEDFORD, NH
- $17 to $23.25 USD / hour
Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of…
Added 15 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
KEARNEY, NE
- $17 to $23.25 USD / hour
Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of…
Added 15 mins ago
W
Shift Lead
Walgreens
EUREKA, MO
- $17.5 to $22.5 USD / hour
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye…
Added 15 mins ago
W
Shift Lead
Walgreens
HORN LAKE, MS
- $17.5 to $22.5 USD / hour
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye…
Added 15 mins ago
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Pharmacy Manager
Walgreens
NORTH EAST, MD
- $67.05 to $90.55 USD / hour
…staff performance and engagement. Ensures the professional development of pharmacy staff by overseeing training, focused coaching, and executing formal performance management…
Added 15 mins ago
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Shift Lead
Walgreens
BALTIMORE, MD
- $17.5 to $22.5 USD / hour
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye…
Added 15 mins ago
W
Shift Lead
Walgreens
INDIANAPOLIS, IN
- $17.5 to $22.5 USD / hour
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye…
Added 15 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
NILES, IL
- $17 to $23.25 USD / hour
Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of…
Added 15 mins ago
Emerging Store Manager
Walgreens
MIAMI SHORES, FL
Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and…
Added 15 mins ago
B
Assistant Finance Manager
Byrider
Monroeville, PA
- $22 to $25 USD / hour
Ensure every customer receives exceptional service throughout the lending process
Added 22 mins ago
Assistant Manager II
Family Dollar
North Charleston, SC
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 22 mins ago
Assistant Manager I
Family Dollar
Farmerville, LA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 25 mins ago
FF
Part-Time Sales Lead - Famous Footwear
Famous Footwear
Fort Lauderdale, FL
- Part-time
Ace Retail Operations: You’ll know the ins-and-outs of your store like the back of your hand and enjoy putting in the work so it runs like a tightly laced sneaker– from pricing to…
Added 25 mins ago
FF
Part-Time Sales Lead - Famous Footwear
Famous Footwear
DICKSON CITY, PA
- Part-time
Ace Retail Operations: You’ll know the ins-and-outs of your store like the back of your hand and enjoy putting in the work so it runs like a tightly laced sneaker– from pricing to…
Added 28 mins ago
UO
Manager of Operations, Campus Business Services
University of Colorado Denver
Boulder, CO
- $95,000 to $115,000 USD / year
The Business, Finance and Infrastructure division at CU Boulder welcomes applications for the Manager of Operations, Campus Business Services position! Campus Business Services (CBS) is a…
Added 54 mins ago
Lead Teacher 0-3 (Iola) Classroom A
SEK-CAP
Iola, KS
Creative Curriculum, and PBS (Positive Behavior Support) and other identified strategies with\ assistances from Program Manager, Area Manager, and Site Manager as needed.\ Screen and…
Added 54 mins ago
Senior Project Manager I
Heartland Technology Group
Overland Park, KS
Added 54 mins ago
Assistant Store Manager - Jiffy Mart
Global Partners
St. Johnsbury, VT
The Assistant Store Manager (ASM) is responsible for assisting the general manager with the management of day-to-day operations of the store, while adhering to Global Partner's policies and…
Added 54 mins ago
Assistant Store Manager - Jiffy Mart
Global Partners
Littleton, NH
The Assistant Store Manager (ASM) is responsible for assisting the general manager with the management of day-to-day operations of the store, while adhering to Global Partner's policies and…
Added 57 mins ago
BC
Housing Coordinator (Bilingual)
Brilliant Corners
Remote, United States
- $24.04 to $29.14 USD / hour
…County - this includes support with all aspects of the housing process. Brilliant Corners has program participants living in scattered-site settings, project-based settings, and residential…

ThermoFisher Scientific

Manager, Customer Experience - Encompass Third Party

Pittsburgh, PA, United States

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Job details

Education: Bachelor’s degree
Experience: 5–7 years of relevant professional experience, including customer-facing, operational, sourcing, supplier management, or related experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:

The Manager, Customer Experience – Encompass Third Party leads a team responsible for CapEx and Prepayment support while also driving the broader customer experience across Third Party products, suppliers, sourcing activities, digital channels, and purchasing processes.

This role serves as a key connection point between customers and internal teams, translating customer needs into effective sourcing, supplier, content, process, and technology solutions. The Manager partners closely with Sales, Sourcing, Finance, eCatalog, IT, Marketing, and Suppliers to resolve customer needs, enable new capabilities, and continuously improve the end-to-end Third Party purchasing experience..

Key Responsibilities

Team Leadership & CapEx/Prepayments

Lead the team in managing CapEx and Prepayment requirements while maintaining ownership of the end-to-end Third Party customer experience, from quoting and order placement through order management and invoicing, including ensuring accurate promise dates and proactive communication throughout the customer journey.
Establish priorities, service expectations, and performance measures to ensure timely and consistent execution.
Provide oversight and escalation support for complex CapEx and Prepayment requirements.
Improve visibility, standardize processes, and identify opportunities to reduce delays and customer impact.
Build team capabilities and empower team members through coaching, training, and knowledge sharing.

Customer Experience

Serve as a primary Customer Experience liaison, translating customer requirements, business strategies, opportunities, and pain points into actionable solutions.
Coordinate across customers, commercial teams, Sourcing, suppliers, and internal partners to resolve issues and support customer onboarding and new requirements.
Identify opportunities to simplify processes, reduce customer friction, and improve the overall Third Party purchasing experience.
Support customer experience sourcing initiatives (including on demand Web Requests/WebReq), driving issues through resolution and addressing recurring process gaps.

Sourcing, Supplier & Digital Enablement

Partner with Sourcing and Account Managers on customer requirements, strategic sourcing initiatives, RFPs, cross-reference requests, gap lists, and supplier onboarding.
Coordinate supplier onboarding and enablement needed to support new products, capabilities, and customer programs.
Support Third Party eCatalogs, fishersci.com, product content, platform integrations, and digital enhancements.
Represent customer requirements in the development and implementation of new digital and technology capabilities.
Support international, GTC, GVR, and other Third Party customer requirements as needed.

Operational Excellence & Cross-Functional Leadership

Build strong partnerships across Third Party, Sales, Sourcing, Finance, Operations, Marketing, Digital/eCommerce, IT, Suppliers, and other stakeholders to ensure alignment and execution of critical initiatives.
Establish scalable workflows, documentation, escalation paths, KPIs, and reporting across areas of responsibility.
Prepare and present monthly updates to senior management on team performance, project progress, customer trends, and strategic initiatives.
Use operational data and customer feedback to identify recurring issues and lead continuous improvement and automation initiatives that improve efficiency and customer experience.
Communicate customer-impacting trends, risks, resource needs, and opportunities to Encompass Third Party leadership.

Qualifications

Bachelor’s degree required; MBA preferred or equivalent work experience.
5–7 years of relevant professional experience, including customer-facing, operational, sourcing, supplier management, or related experience.
Demonstrated people leadership, coaching, and team-development capabilities.
Strong customer service orientation with experience supporting strategic customer accounts and complex customer requirements.
Excellent interpersonal and communication skills, including collaboration, active listening, influencing, negotiation, and engagement with stakeholders at all levels.
Strong customer presentation skills with experience developing and delivering customer-facing and leadership presentations.
Strong problem-solving, analytical, project-management, and organizational skills with the ability to manage multiple high-priority initiatives.
Ability to translate customer needs into operational, sourcing, process, and technical requirements and drive cross-functional solutions.
Experience with sourcing, procurement, supplier management, order management, and/or related business processes; Capital Equipment and Prepayment experience preferred.
Understanding of eCommerce, eCatalogs, product content, and/or purchasing platforms.
Ability to train others on systems, processes, and best practices.
Working knowledge of Word, Excel, PowerPoint, Mainframe, Cognos, and PowerBI.
Demonstrates Thermo Fisher Scientific’s 4i Values: Integrity, Intensity, Innovation, and Involvement.

Measures of Success

Success will be demonstrated through strong team performance and development, reliable and efficient CapEx and Prepayment support, improved customer and stakeholder experience, successful sourcing and supplier enablement, effective execution of strategic initiatives, improved digital and content experiences, and measurable improvements in process efficiency and scalability.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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