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ThermoFisher Scientific

Lab Concierge

San Francisco, CA, United States

Pay Range : $22.61 - $29.77

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Job details

Pay: Pay Range : $22.61 - $29.77
Experience: 2+ years of customer service experience, preferably in a laboratory, scientific, manufacturing, healthcare, or other regulated environment.
Posting language: English
Posted: Nov 6, 2026

Original job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Warehouse

Job Description

Pay Range : $22.61 - $29.77

Schedule : Must be open during operation hours: 7:00am - 5:00pm Monday-Friday

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. And you’ll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Discover Impactful Work:

Join our close-knit Lab Concierge team in Unity Lab Services, where we aid in coordinating equipment services, supporting laboratory operations, and delivering outstanding customer experience. We’re seeking an upbeat Lab Concierge Specialist to partner with laboratory staff, service providers, and cross-functional teams in ensuring equipment is maintained, records are accurate, and customer needs are met. Your technical curiosity, organizational skills, and customer-focused approach will contribute to safe, reliable laboratory operations.

A Day in the Life:

Coordinate equipment maintenance, repairs, calibrations, and preventive maintenance to support reliable laboratory operations.
Manage equipment records and service documentation in the Computerized Maintenance Management System (CMMS) to maintain accurate asset information.
Partner with laboratory staff and service providers to coordinate service activities and communicate timely updates.
Conduct routine laboratory walkthroughs to identify service needs and help keep equipment operational.
Support vendor visits while promoting compliance with site safety and security requirements.
Provide reports and operational updates that help customers make informed decisions.
Coordinate procurement of laboratory supplies and equipment as needed.
Follow Standard Operating Procedures (SOPs), Good Documentation Practices (GDP), and site safety requirements while maintaining audit readiness and accurate complete documentation.
Build trusted relationships with customers and colleagues while identifying opportunities to improve processes and service delivery.
Represent Thermo Fisher Scientific professionally and deliver a positive customer experience.
Perform other duties as assigned by management.

Keys to Success:

Education

High school diploma or equivalent required.
Associate degrees in a scientific or technical discipline is preferred.

Experience

2+ years of customer service experience, preferably in a laboratory, scientific, manufacturing, healthcare, or other regulated environment. An equivalent combination of relevant education and experience will be considered in meeting the role requirements.

Knowledge, Skills, Abilities

Proficiency with Microsoft 365 applications (Excel, Outlook, Teams).
Experience using CMMS, asset management software, or similar systems.
Administrative skills to support scheduling, documentation, reporting, record management, and coordination.
Strong organizational, communication, analytical, and problem-solving skills.
Works effectively both independently and collaboratively in a customer-focused environment.
Demonstrates attention to detail, adaptability, and a commitment to safety, quality, and continuous improvement.

Physical Requirements / Work Environment

Work is performed primarily at customer laboratory, office, and warehouse locations.
Frequent walking, standing, bending, and reaching throughout the workday.
The position requires regular lifting of 30-40 lbs. (up to 50 lbs. occasionally).
Use personal protective equipment (PPE), including lab coats, gloves, safety glasses, and steel-toe shoes, as required.
Overtime work may also be necessary.
As a condition of your employment with Thermo Fisher Scientific, you must successfully complete and satisfy Thermo Fisher’s pre-employment screening (including background check and drug test) and any customer-mandated screening, credentialing, or badging requirements. Customer requirements may differ from or exceed Thermo Fisher’s criteria.

Benefits

We offer comprehensive healthcare, paid Holidays, tuition reimbursement, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Compensation and Benefits

The hourly pay range estimated for this position based in California is $24.66–$36.99.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

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More about this job

Skills

Personal protective equipment
Unity
Organizational skills
Equipment maintenance
Preventive maintenance
Maintain equipment
Documentation
CMMS
Regulatory compliance
Security regulations
Procurement
Adhere to standard procedures
Improve business processes
Customer experience
Customer service
Microsoft 365
Microsoft Excel
Microsoft Outlook
Microsoft Teams
Scheduling
Reporting
Communication skills
Problem solving
Attention to detail
Adaptability
Process improvement
Use safety equipment in construction

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Work requirements

Jobs in the United States