Jobs in the United States

25+ jobs

Save this search

Added just now
SENIOR DIRECTOR, ASSOCIATE EXPERIENCE & HUMAN RESOURCES
Benchmark Senior Living
Waltham, MA
…build our leadership bench, and deliver strong, consistent HR…
Added just now
AM
Service Desk Technician
Applied Medical
Rancho Santa Margarita, CA
- $22 to $36 USD / hour
The Service Desk Technician at Applied Medical provides essential technical support to team members across the organization. This role ensures smooth operation of computer systems, software…
Added just now
MT
Power Platform Architect
MKS2 Technologies
Dahlgren, VA
- $190,000 to $200,000 USD / year
…Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our “Mission First”…
Added 1 min ago
Locksmith
Texas A&M University - Kingsville
Kingsville, TX
Door Systems, Hardware & Preventive Maintenance
Added 1 min ago
Manager, Web Communications
Texas A&M University
College Station, TX
The Web Communications Manager, under direction, will serve as the lead website manager and web support expert for the College of Arts & Sciences. The selected candidate will be responsible…
Added 1 min ago
Territory Sales Manager - Steel Fabrication
On Point Holdings, LLC
Remote, United States
…Machine Tool, LLC dba DNE Laser USA (machine tool and welding systems), OpEx Service, LLC (machine tool maintenance and repair), Steel Mountain Marketing, LLC (digital agency), and Big Game…
Added 1 min ago
Creative Producer, Telemundo Utah
NBCUniversal
Salt Lake City, UT
This position reports directly to the Creative Services Manager and works closely with News, Sales, Digital, and Community teams to support station marketing and promotional objectives.
Added 1 min ago
D
Workers' Compensation Adjuster (Louisiana - Remote)
Davies
Remote, United States
- $65,000 to $75,000 USD / year
Support team development through mentorship and knowledge sharing
Added 1 min ago
DC
Peer Recovery Coach
Dismas Charities
Corpus Christi, TX
- $17.5 USD / hour
RRC services may include – Access to basic needs; Community Outreach; Screening and navigational support to connect participants to physical, behavioral, and social services resources and…
Added 1 min ago
Program Supervisor
YWCA Rochester
Rochester, NY
Support the creation & use of documented policies, procedures and work instructions to build systems with measured outcomes to determine next steps for improvement and growth
Added 1 min ago
A
Senior Manager– AI Governance & Controls Engineering
AbbVie
North Chicago, IL
- $124,500 to $236,500 USD / year
…Engineering role; set clear expectations, provide coaching, and support professional…
Added 1 min ago
Human Resources Specialist - Talent Partner
Chelsea Groton Bank
Groton, CT
…talent pipelines, and onboarding and retention initiatives that support branch staffing, customer service, and long-term talent needs. The position also supports recruitment marketing,…
Added 1 min ago
PS Medical Assistant I
University of Utah
Salt Lake City, UT
…customers. The Medical Assistant will provide assistance and support and will facilitate the efficient delivery of patient care as directed by licensed staff in rendering basic healthcare…
Added 1 min ago
Assistant Store Manager- St Louis 3524 Reebok
Reebok International, Ltd
Chesterfield, MO
Support recruiting, interviewing, hiring, onboarding, and training.
Added 1 min ago
Skilled Tradesperson
Basepoint Building Automations
Sioux Falls, SD
…today's job toward tomorrow's opportunities. Through O&L Door Systems, we help businesses create entrances that are safe, reliable, and built to perform. From critical facility access…
Added 2 mins ago
Director of Undergraduate Admission
Maryland Institute College of Art
Baltimore, MD
…admissions, and must have experience using data analytics and CRM systems to track KPI performance and project new student enrollment. The ability to work collegially and collaboratively…
Added 2 mins ago
Electrical Engineer
Winnebago Industries Inc
Middlebury, IN
…Technology Services team based in Middlebury, IN. This role will support the development, integration, and validation of electrical systems across Winnebago Industries business units. This…
Added 2 mins ago
PL
FITE Intelligence Specialist - North Charleston, SC
Predicate Logic Inc.
North Charleston, SC
- $80,000 to $90,000 USD / year
Support the operational employment and system administration of Maritime Targeting Cell (MTC) systems that enable the collection, processing, exploitation, and dissemination of information…
Added 2 mins ago
Store Manager
At Home
Dedham, MA
Attract, hire, and develop talent; build internal bench strength and effective succession plans that support long-term growth.
Added 2 mins ago
PC
Member Experience Onboarding Specialist
PRIME Corporate Services
Provo, UT
- $21 to $25 USD / hour
Tools & Workflows: Walk members through our dashboard, software, and support resources, and help them set up bookkeeping and expense-tracking workflows in the product.
Added 3 mins ago
CA
Mission Support Specialist
Customs and Border Protection
Saint Thomas
- $61,722 to $80,243 USD / year
As a Mission Support Specialist, you will use your expertise in administration to provide advisory and technical services to CBP management. Apply for this exciting opportunity to…
Added 2 mins ago
H
Entry Product Engineer
HP
Corvallis, OR
- $65,600 to $101,000 USD / year
Develop and characterize quality systems & test methods to minimize or eliminate risks and ensure the product meets the end-customer quality requirements. Using DOE characterization and…
Added 2 mins ago
H
Secure Infrastructure Engineer
HP
Corvallis, OR · Vancouver, WA
- $105,050 to $161,800 USD / year
…supplies, this role combines infrastructure deployment and embedded systems development to support a business-critical part of HP across R&D and manufacturing…
Added 3 mins ago
NM
SUPERVISORY MANAGEMENT ANALYST
Naval Medical Command
Williamsburg, VA
- $108,019 to $140,426 USD / year
…will manage and oversee command-wide information management systems and process improvement initiative. | You will supervise, direct, and develop administrative and information technology…
Added 2 mins ago
Leasing Consultant (7432)
B.HOM Student Living
San Marcos, TX
Support resident retention through positive engagement and service

Therma

IT Operations Manager

San Jose, CA, United States

$125,000 to $155,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $125,000 to $155,000 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

Therma, a Legence company

For over 50 years, Therma has continued to redefine the mechanical construction landscapes in California. Renowned for outstanding client service and attention to detail, we balance innovative, facility-specific solutions with a pragmatic, cost-conscious approach. Today, the firm employs more than 1,100 people in 3 regional offices, and its clients represent a diverse range of market sectors, including Biopharmaceutical, Education, Healthcare, Food & Beverage, Commercial, Industrial and Data Center facilities. Our culture is open, innovative, collaborative, and fun – all reflected in recognition of Therma as a #1 Best Place to Work on multiple occasions. We create an environment that empowers & challenges employees, giving them the greatest opportunity to succeed.

IT Operations Manager

Location: San Jose, CA; Onsite Full-time

Position Overview

The IT Service Desk is the central point of contact for all IT-related incidents and service requests. The IT Operations Manager is responsible for leading IT support operations across Therma locations and ensuring service levels, operational standards, and business expectations are consistently achieved.

This role leads IT support professionals, owns escalations and service performance, and drives disciplined execution of IT processes across supported offices. The position partners with business and IT leaders to improve service delivery, standardize operations, manage risk, and support enterprise initiatives. This position will be based in the San Jose region, supporting multiple Therma offices and reporting to the Sr. IT Operations Manager, Installation & Maintenance segment.

Team Leadership & Management

Lead, coach, and develop IT professionals, establishing clear performance expectations, accountability, and development plans.
Provide leadership for staffing, scheduling, workload distribution, and support coverage across assigned locations.
Conduct regular one-on-ones, performance reviews, operational meetings, and coaching sessions.
Build a customer-first, process-driven culture focused on ownership, responsiveness, collaboration, and measurable results.
Address performance, service, or process-adherence concerns promptly and consistently.

Service Desk Operations

Own incident and service request performance, ensuring SLA compliance, timely resolution, and a consistent user experience.
Monitor queue health, aging tickets, backlog, escalation volume, documentation quality, and customer satisfaction; drive corrective action when targets are not achieved.
Ensure Freshservice is used as the system of record and that tickets are accurately categorized, prioritized, assigned, escalated, and closed.
Establish appropriate support coverage for offices, field teams, critical operations, and executive stakeholders.
Provide regular operational reporting and clearly communicate performance, risks, capacity needs, and improvement actions.

Technical Support & Escalation

Serve as the senior operational escalation point for complex, high-impact, or business-critical technology issues.
Coordinate resolution across infrastructure, network, security, enterprise systems, applications, and external partners.
Lead root cause analysis for recurring issues, ensuring corrective actions are assigned, tracked, and completed.
Ensure consistent execution of onboarding, transfers, offboarding, account changes, device deployment, recovery, refresh, retirement, and disposal processes.

Operational Excellence & Continuous Improvement

Develop, document, and enforce standard operating procedures, escalation paths, and knowledge articles.
Drive standardization across Therma locations while addressing legitimate business and field-operational requirements.
Use service data to identify recurring issues, process gaps, training needs, automation opportunities, and resource constraints.
Lead operational readiness for device refreshes, office openings and moves, acquisitions, migrations, and system rollouts.
Ensure IT Operations activities align with enterprise security standards, asset controls, audit requirements, and technologies.

Collaboration & Communication

Partner with Therma and Legence leaders to understand business priorities, communicate service performance, and resolve operational gaps.
Translate technical issues into clear business impact, risk, options, and recommended actions.
Support budget, procurement, vendor management, and resource planning with strong focus on standardization, service quality, supportability, and cost effectiveness.

Qualifications / Requirements

Bachelor’s degree in Information Technology, Business, Management, or equivalent experience.
7+ years of progressive experience in IT support, service delivery, infrastructure operations, or end-user technology.
3+ years of formal people-management experience, preferably supporting multiple locations or distributed teams.
Demonstrated experience owning service performance, operational processes, escalations, and continuous-improvement initiatives.
Proven ability to lead competing priorities, organizational change, high-impact incidents, and cross-functional projects.
Strong analytical, decision-making, coaching, and stakeholder-management capabilities.
Excellent verbal and written communication skills, including the ability to communicate with business and senior IT leadership.

Technical Expertise:

Microsoft Active Directory, Microsoft Entra ID, Microsoft 365, Teams, Exchange Online, SharePoint, endpoint technologies, and mobile devices.
ITSM platforms such as Freshservice or ServiceNow; incident, request, problem, knowledge, and asset-management practices.
Multi-site support, employee lifecycle processes, endpoint management, encryption, audit support, and security controls.

Core Competencies:

Process-driven leadership, accountability, team development, and operational discipline.
Service delivery, business partnership, continuous improvement, and customer experience.
Data-driven decision-making, project leadership, risk management, and executive communication.
ITIL Foundation or comparable IT service management experience.
Experience supporting construction, engineering, field-service, acquisition, or integration environments.

Base salary: $125k-$155k per year. Notes: Actual compensation will be based on skills, experience, and work location, and may vary from the posted range. Hiring bonuses (and any guaranteed year-end bonuses) are administered under Company policy and are not earned until all stated conditions are met (e.g., active employment on the payment date). This posting reflects compensation at the time of posting and may be updated.

About Legence Legence (Nasdaq: LGN) is a leading provider of engineering, consulting, installation, and maintenance services for mission-critical systems in buildings. The company specializes in designing, fabricating, and installing complex HVAC, process piping, and other mechanical, electrical, and plumbing (MEP) systems - enhancing energy efficiency, reliability, and sustainability in new and existing facilities. Legence also delivers long-term performance through strategic upgrades and holistic solutions. Serving some of the world’s most technically demanding sectors, Legence counts over 60% of the Nasdaq-100 Index among its clients.

Benefits Overview 401(k) Plan with Company Match: Currently match contributions dollar-for-dollar up to 4% of eligible pay; immediate vesting. Health & Welfare Benefits: Employer provided medical, dental, vision, prescription drug, Employee Assistance Program and accident & illness coverage. Life and Disability Insurance: Employer provided basic life insurance and AD&D valued at 50K coverage amount with the option for voluntary buy up for additional coverage. Time Off: Flexible non-accrual vacation (separate from CA sick leave); company holidays per policy. Expenses: Business travel and related expenses reimbursed per company policy.

Reasonable Accommodations If you need assistance or accommodations during the application or interview process, please contact us at ta@wearelegence.com or your dedicated recruiter with the job title and requisition number.

Employment Eligibility Candidates must have current work authorization in the U.S.; visa sponsorship is not available for this position.

Third-Party Recruiting Disclaimer Legence and its affiliates do not accept unsolicited resumes from agencies; any such submissions without a prior signed agreement authorized by Legence Holdings LLC's CHRO or Director of Talent Acquisition will not incur fees and are considered property of Legence.

Pay Disclosure & Considerations Where pay ranges are indicated, please note that a successful candidate’s exact pay will be determined based relevant job-related factors, including any of the following: candidate’s experience, skills, and qualifications, as well as geographic and market considerations. We are committed to ensuring fair and competitive compensation for all employees and comply with all applicable salary transparency laws.

Equal Employment Opportunity Employer Legence and its affiliate companies are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), marital or familial status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, other non-merit-based factors, and any other characteristic protected under applicable local, state or federal laws and regulations. EEO is the Law

Apply About employer

Report this job