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Assistant Store Manager (Self Storage)
SecureSpace Management
Portland, OR
- $18 to $21 USD / hour
…markets. With a focus on exceptional customer service and enhanced security features, SecureSpace Self Storage provides a high-quality experience our customers can count on at every store…
Added 2 mins ago
MH
Senior Site Lead (7363)
MERCY HOUSE
Corona, CA
- $26 USD / hour
Communicate any staff or shelter issues to Program Manager
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Technical Program Manager – NPI & Technical Sales Enablement – Splunk
Cisco Systems, Inc.
Remote, United States
Lead the NPI and Technical Sales Enablement as a Technical Program Manager to ensure Solutions Engineers and Architects are technically ready for product launches. You will operationalize…
Added 2 mins ago
Technical Program Manager – NPI & Technical Sales Enablement – Splunk
Cisco Systems, Inc.
Remote, United States
Lead the NPI and Technical Sales Enablement as a Technical Program Manager to ensure Solutions Engineers and Architects are technically ready for product launches. You will operationalize…
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Director of Human Resources
Pyramid Global Hospitality
Chicago, IL
This position will serve as the human resources business partner to the General Manager with a focus on driving service excellence through development of culture, recruitment and retention,…
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Ship Systems Integration and Sustainment (SSIS) Engineering Design and Change Management Integrated Product Team Lead (IPTL)
RTX
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Raytheon Program Manager Level 6 Certification or ability to obtain this certification within 12 months of starting the role.
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DT Project Manager (Hybrid)
RTX
United States
The Digital Technology (DT) Program Management Office (PMO) is currently searching for an experienced Project Management professional who can work independently in a matrixed environment.…
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Manager, Scheduling
RTX
United States
Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
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Supply Chain Product Line Leader
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The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
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OSC - Program Cost Controls Analyst - P2 - (Hybrid)
RTX
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…direct support to both Control Account Managers (CAMs) and the Program…
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GEOINT Sensor Support Engineer (Ramstein AFB, Germany)
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Remote, United States
Collins Aerospace is currently in search of a GEOINT Sensor Support Manager/Maintainer. The position is based at Ramstein Air Base, Germany. This is a Mission Essential (ME) position and…
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Manager Electro-Optical Integration and Test Section Lead
RTX
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Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
Added 2 mins ago
Customer Service Outbound Repairs Manager (Onsite)
RTX
United States
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
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Adaptive Engines Industrial Engineer (Onsite)
RTX
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The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
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Senior Manager Electro-Optical Integration and Test Section Lead
RTX
United States
Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
Added 2 mins ago
Program Quality & Mission Assurance Leader onsite Tucson, AZ
RTX
United States
The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
Added 2 mins ago
Contracts Manager (Onsite)
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We are seeking a Contracts Manager with strong contracting experience in commercial and government‑related environments. In this role, you will independently lead contract negotiations,…
Added 2 mins ago
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IT Coordinator
Space Dynamics Laboratory
North Logan, UT
- $36,000 to $62,000 USD / year
…and working within priorities established by the Senior IT Manager, the selected candidate supports the IT organization by coordinating recurring activities, maintaining organizational…
Added 3 mins ago
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Guest Services Rep Part Time-104020
ESA Management, LLC
Tukwila, WA
- Part-time
…key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate…
Added 3 mins ago
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Program Manager - DCSA FOCI
B&A
Quantico, VA
- $140,000 to $210,000 USD / year
B&A is seeking a Program Manager to support the Defense Counterintelligence and Security Agency (DCSA) Foreign Ownership, Control, or Influence (FOCI) Expansion Mission. If interested and…
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All Source Intelligence Analyst – Mid (Contractor Lead) - DCSA FOCI
B&A
Quantico, VA
- $105,000 to $170,000 USD / year
Lead analyst support to the Due Diligence Division (DDD), coordinating directly with the Government Program Manager and one of four DDD Branch Chiefs.
Added 3 mins ago
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CI Analyst – Mid (Contractor Lead) - DCSA FOCI
B&A
Quantico, VA
- $110,000 to $175,000 USD / year
Coordinate directly with the Government Program Manager and TIB Chief.
Added 3 mins ago
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Risk Mitigation Specialist – Mid (Contractor Lead) - DCSA FOCI
B&A
Quantico, VA
- $105,000 to $170,000 USD / year
Lead risk mitigation support to the Risk Management Division (RMD) and coordinate directly with the Government Program Manager.
Added 4 mins ago
TS
IT Service Desk Lead
T-Rex Solutions
Washington, DC
- $90,000 to $120,000 USD / year
…of the Secretary (OS), and other bureau partners. Under this program, we will provide comprehensive IT service desk support, ensuring continuous and efficient resolution of technical…
Added 4 mins ago
Project Manager, Lead
Booz Allen Hamilton_United States
Washington, DC
As a project manager, you know the complexities of supporting a project from concept to completion. Many programs require a significant investment of limited resources, and it’s imperative…

Therma

IT Operations Manager

San Jose, CA, United States

$125,000 to $155,000 USD / year

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Job details

Pay: $125,000 to $155,000 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

Therma, a Legence company

For over 50 years, Therma has continued to redefine the mechanical construction landscapes in California. Renowned for outstanding client service and attention to detail, we balance innovative, facility-specific solutions with a pragmatic, cost-conscious approach. Today, the firm employs more than 1,100 people in 3 regional offices, and its clients represent a diverse range of market sectors, including Biopharmaceutical, Education, Healthcare, Food & Beverage, Commercial, Industrial and Data Center facilities. Our culture is open, innovative, collaborative, and fun – all reflected in recognition of Therma as a #1 Best Place to Work on multiple occasions. We create an environment that empowers & challenges employees, giving them the greatest opportunity to succeed.

IT Operations Manager

Location: San Jose, CA; Onsite Full-time

Position Overview

The IT Service Desk is the central point of contact for all IT-related incidents and service requests. The IT Operations Manager is responsible for leading IT support operations across Therma locations and ensuring service levels, operational standards, and business expectations are consistently achieved.

This role leads IT support professionals, owns escalations and service performance, and drives disciplined execution of IT processes across supported offices. The position partners with business and IT leaders to improve service delivery, standardize operations, manage risk, and support enterprise initiatives. This position will be based in the San Jose region, supporting multiple Therma offices and reporting to the Sr. IT Operations Manager, Installation & Maintenance segment.

Team Leadership & Management

Lead, coach, and develop IT professionals, establishing clear performance expectations, accountability, and development plans.
Provide leadership for staffing, scheduling, workload distribution, and support coverage across assigned locations.
Conduct regular one-on-ones, performance reviews, operational meetings, and coaching sessions.
Build a customer-first, process-driven culture focused on ownership, responsiveness, collaboration, and measurable results.
Address performance, service, or process-adherence concerns promptly and consistently.

Service Desk Operations

Own incident and service request performance, ensuring SLA compliance, timely resolution, and a consistent user experience.
Monitor queue health, aging tickets, backlog, escalation volume, documentation quality, and customer satisfaction; drive corrective action when targets are not achieved.
Ensure Freshservice is used as the system of record and that tickets are accurately categorized, prioritized, assigned, escalated, and closed.
Establish appropriate support coverage for offices, field teams, critical operations, and executive stakeholders.
Provide regular operational reporting and clearly communicate performance, risks, capacity needs, and improvement actions.

Technical Support & Escalation

Serve as the senior operational escalation point for complex, high-impact, or business-critical technology issues.
Coordinate resolution across infrastructure, network, security, enterprise systems, applications, and external partners.
Lead root cause analysis for recurring issues, ensuring corrective actions are assigned, tracked, and completed.
Ensure consistent execution of onboarding, transfers, offboarding, account changes, device deployment, recovery, refresh, retirement, and disposal processes.

Operational Excellence & Continuous Improvement

Develop, document, and enforce standard operating procedures, escalation paths, and knowledge articles.
Drive standardization across Therma locations while addressing legitimate business and field-operational requirements.
Use service data to identify recurring issues, process gaps, training needs, automation opportunities, and resource constraints.
Lead operational readiness for device refreshes, office openings and moves, acquisitions, migrations, and system rollouts.
Ensure IT Operations activities align with enterprise security standards, asset controls, audit requirements, and technologies.

Collaboration & Communication

Partner with Therma and Legence leaders to understand business priorities, communicate service performance, and resolve operational gaps.
Translate technical issues into clear business impact, risk, options, and recommended actions.
Support budget, procurement, vendor management, and resource planning with strong focus on standardization, service quality, supportability, and cost effectiveness.

Qualifications / Requirements

Bachelor’s degree in Information Technology, Business, Management, or equivalent experience.
7+ years of progressive experience in IT support, service delivery, infrastructure operations, or end-user technology.
3+ years of formal people-management experience, preferably supporting multiple locations or distributed teams.
Demonstrated experience owning service performance, operational processes, escalations, and continuous-improvement initiatives.
Proven ability to lead competing priorities, organizational change, high-impact incidents, and cross-functional projects.
Strong analytical, decision-making, coaching, and stakeholder-management capabilities.
Excellent verbal and written communication skills, including the ability to communicate with business and senior IT leadership.

Technical Expertise:

Microsoft Active Directory, Microsoft Entra ID, Microsoft 365, Teams, Exchange Online, SharePoint, endpoint technologies, and mobile devices.
ITSM platforms such as Freshservice or ServiceNow; incident, request, problem, knowledge, and asset-management practices.
Multi-site support, employee lifecycle processes, endpoint management, encryption, audit support, and security controls.

Core Competencies:

Process-driven leadership, accountability, team development, and operational discipline.
Service delivery, business partnership, continuous improvement, and customer experience.
Data-driven decision-making, project leadership, risk management, and executive communication.
ITIL Foundation or comparable IT service management experience.
Experience supporting construction, engineering, field-service, acquisition, or integration environments.

Base salary: $125k-$155k per year. Notes: Actual compensation will be based on skills, experience, and work location, and may vary from the posted range. Hiring bonuses (and any guaranteed year-end bonuses) are administered under Company policy and are not earned until all stated conditions are met (e.g., active employment on the payment date). This posting reflects compensation at the time of posting and may be updated.

About Legence Legence (Nasdaq: LGN) is a leading provider of engineering, consulting, installation, and maintenance services for mission-critical systems in buildings. The company specializes in designing, fabricating, and installing complex HVAC, process piping, and other mechanical, electrical, and plumbing (MEP) systems - enhancing energy efficiency, reliability, and sustainability in new and existing facilities. Legence also delivers long-term performance through strategic upgrades and holistic solutions. Serving some of the world’s most technically demanding sectors, Legence counts over 60% of the Nasdaq-100 Index among its clients.

Benefits Overview 401(k) Plan with Company Match: Currently match contributions dollar-for-dollar up to 4% of eligible pay; immediate vesting. Health & Welfare Benefits: Employer provided medical, dental, vision, prescription drug, Employee Assistance Program and accident & illness coverage. Life and Disability Insurance: Employer provided basic life insurance and AD&D valued at 50K coverage amount with the option for voluntary buy up for additional coverage. Time Off: Flexible non-accrual vacation (separate from CA sick leave); company holidays per policy. Expenses: Business travel and related expenses reimbursed per company policy.

Reasonable Accommodations If you need assistance or accommodations during the application or interview process, please contact us at ta@wearelegence.com or your dedicated recruiter with the job title and requisition number.

Employment Eligibility Candidates must have current work authorization in the U.S.; visa sponsorship is not available for this position.

Third-Party Recruiting Disclaimer Legence and its affiliates do not accept unsolicited resumes from agencies; any such submissions without a prior signed agreement authorized by Legence Holdings LLC's CHRO or Director of Talent Acquisition will not incur fees and are considered property of Legence.

Pay Disclosure & Considerations Where pay ranges are indicated, please note that a successful candidate’s exact pay will be determined based relevant job-related factors, including any of the following: candidate’s experience, skills, and qualifications, as well as geographic and market considerations. We are committed to ensuring fair and competitive compensation for all employees and comply with all applicable salary transparency laws.

Equal Employment Opportunity Employer Legence and its affiliate companies are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), marital or familial status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, other non-merit-based factors, and any other characteristic protected under applicable local, state or federal laws and regulations. EEO is the Law

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