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Added 1 min ago
Senior Environmental Consultant Manager
Sargent & Lundy
Reading, PA
…strategic pursuits, and expanding key accounts across consulting, engineering/design, owner’s engineering, and project services in the power, grid, industrial, decarbonization, and…
Added 1 min ago
Senior Environmental Consultant Manager
Sargent & Lundy
Fort Worth, TX
…strategic pursuits, and expanding key accounts across consulting, engineering/design, owner’s engineering, and project services in the power, grid, industrial, decarbonization, and…
Added 1 min ago
Senior Environmental Consultant Manager
Sargent & Lundy
Houston, TX
…strategic pursuits, and expanding key accounts across consulting, engineering/design, owner’s engineering, and project services in the power, grid, industrial, decarbonization, and…
Added 2 mins ago
IT
Web & Digital Marketing Manager
Illinois Tool Works Inc.
United States
- $80,000 to $100,000 USD / year
We're looking for a Web & Digital Marketing Manager who will own and optimize MTS’s website, email marketing programs, analytics, and marketing technology. This role will support our…
Added 2 mins ago
Traveling Site Safety Technician
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Gray is a fully integrated, global service provider deeply rooted in engineering, design, and construction, along with smart manufacturing and equipment manufacturing services. Consistently…
Added 2 mins ago
Manager, Enterprise & Integration Architect
Johnson & Johnson Services Inc. Legal Entity
New Brunswick, NJ · West Chester, PA · Palm Beach Gardens, FL · Warsaw, IN · Raritan, NJ
DePuy Synthes is recruiting for a Manager, Enterprise & Integration Architect, located in New Jersey.
Added 2 mins ago
Senior Manager, Global Transportation Process & Transformation
Johnson & Johnson HCS Inc. Legal Entity
New Brunswick, NJ
The Senior Manager will initially play a leading role in the deployment and stabilization of Global Transportation Strategic program(s) and eventually own and support broader transportation…
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Bellflower, CA
Manage cross-functional projects with our sales, partner management, operations, product, engineering, business operations and BD teams to improve the merchant experience and achieve targets
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Technical Product Manager
LMI
Fort Bragg, NC
LMI is seeking a Technical Product Manager to lead a secure cloud platform supporting Department of War mission partners. The platform combines an Amazon Web Services (AWS) GovCloud…
Added 3 mins ago
Senior Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Ashburn, VA
Our capabilities include program, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 3 mins ago
Senior Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Reston, VA
Our capabilities include program, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 3 mins ago
Senior Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Arlington, VA
Our capabilities include program, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 3 mins ago
Senior Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Manassas, VA
Our capabilities include program, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 4 mins ago
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Engineering Intern- Summer 2027
Eaton Corporation
Middlesex, NC
- $22.15 USD / hour
Must be enrolled in an engineering program at NC State University
Added 4 mins ago
Principal Project Engineer - Oxford, NC
Saint-Gobain
OXFORD, NC
…organizing, follow up and cost control. This position reports to the Engineering…
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Engineering Manager - Analytics, PLM and Tools
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Clayton, NC
As the Engineering Manager for Analytics, Product Lifecycle Management (PLM), and Tools, you will lead a specialized team that delivers data, digital, and process solutions for the global…
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Engineering Manager - Mini Excavator Integration & Performance
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Caterpillar’s BCP division is hiring an Engineering Manager in Clayton, NC.
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Software Engineer Data & AI II (Full Time) – United States
Cisco
Research Triangle Park, NC
- Full-time
Qualifying education and work experience should be in Computer Science, Computer Engineering, Cybersecurity, IT, or a related program.
Added 4 mins ago
Construction & Infrastructure Project Manager (West Region)
Working at Signature Aviation
Remote, United States
The Project Manager (PM) will be responsible for planning and overseeing less complex capital projects and/or assist a Regional PM, SR Manager, the VP or director in the management of more…
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Project Manager Job Details | Black & Veatch Family of Companies
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…innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of…
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Senior Construction Manager (LSNA-NC)
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…collaborative team providing our clients with award-winning planning, engineering, architectural design, construction management, and design-build project delivery. We’re looking for a…
Added 5 mins ago
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Project Manager II
modis
Houston, TX
- $60 to $65 USD / hour
Modis is seeking a Project Manager II for a Contract with a client in Houston, TX. The ideal candidate will drive cross-functional projects from planning through execution, ensuring…
Added 5 mins ago
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Principal Project Manager
modis
Phoenix, AZ
- $85 to $105 USD / hour
Modis is seeking a Principal Project Manager for a Contract with a client in Phoenix, AZ. The ideal candidate will drive systems and test engineering activities, including requirements…
Added 5 mins ago
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Senior Product Manager
modis
Chicago, IL
- $90 to $95 USD / hour
Modis is seeking a Senior Product Manager for a Contract with a client in Chicago, IL. The ideal candidate will drive the strategy and delivery of omnichannel digital products by partnering…
Added 5 mins ago
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FLOOR TECHNICIAN (FULL TIME)
Compass Group, North America
Wilmington, NC
- $18.5 USD / hour
- Full-time
…includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This…

Therma

IT Operations Manager

San Jose, CA, United States

$125,000 to $155,000 USD / year

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Job details

Pay: $125,000 to $155,000 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

Therma, a Legence company

For over 50 years, Therma has continued to redefine the mechanical construction landscapes in California. Renowned for outstanding client service and attention to detail, we balance innovative, facility-specific solutions with a pragmatic, cost-conscious approach. Today, the firm employs more than 1,100 people in 3 regional offices, and its clients represent a diverse range of market sectors, including Biopharmaceutical, Education, Healthcare, Food & Beverage, Commercial, Industrial and Data Center facilities. Our culture is open, innovative, collaborative, and fun – all reflected in recognition of Therma as a #1 Best Place to Work on multiple occasions. We create an environment that empowers & challenges employees, giving them the greatest opportunity to succeed.

IT Operations Manager

Location: San Jose, CA; Onsite Full-time

Position Overview

The IT Service Desk is the central point of contact for all IT-related incidents and service requests. The IT Operations Manager is responsible for leading IT support operations across Therma locations and ensuring service levels, operational standards, and business expectations are consistently achieved.

This role leads IT support professionals, owns escalations and service performance, and drives disciplined execution of IT processes across supported offices. The position partners with business and IT leaders to improve service delivery, standardize operations, manage risk, and support enterprise initiatives. This position will be based in the San Jose region, supporting multiple Therma offices and reporting to the Sr. IT Operations Manager, Installation & Maintenance segment.

Team Leadership & Management

Lead, coach, and develop IT professionals, establishing clear performance expectations, accountability, and development plans.
Provide leadership for staffing, scheduling, workload distribution, and support coverage across assigned locations.
Conduct regular one-on-ones, performance reviews, operational meetings, and coaching sessions.
Build a customer-first, process-driven culture focused on ownership, responsiveness, collaboration, and measurable results.
Address performance, service, or process-adherence concerns promptly and consistently.

Service Desk Operations

Own incident and service request performance, ensuring SLA compliance, timely resolution, and a consistent user experience.
Monitor queue health, aging tickets, backlog, escalation volume, documentation quality, and customer satisfaction; drive corrective action when targets are not achieved.
Ensure Freshservice is used as the system of record and that tickets are accurately categorized, prioritized, assigned, escalated, and closed.
Establish appropriate support coverage for offices, field teams, critical operations, and executive stakeholders.
Provide regular operational reporting and clearly communicate performance, risks, capacity needs, and improvement actions.

Technical Support & Escalation

Serve as the senior operational escalation point for complex, high-impact, or business-critical technology issues.
Coordinate resolution across infrastructure, network, security, enterprise systems, applications, and external partners.
Lead root cause analysis for recurring issues, ensuring corrective actions are assigned, tracked, and completed.
Ensure consistent execution of onboarding, transfers, offboarding, account changes, device deployment, recovery, refresh, retirement, and disposal processes.

Operational Excellence & Continuous Improvement

Develop, document, and enforce standard operating procedures, escalation paths, and knowledge articles.
Drive standardization across Therma locations while addressing legitimate business and field-operational requirements.
Use service data to identify recurring issues, process gaps, training needs, automation opportunities, and resource constraints.
Lead operational readiness for device refreshes, office openings and moves, acquisitions, migrations, and system rollouts.
Ensure IT Operations activities align with enterprise security standards, asset controls, audit requirements, and technologies.

Collaboration & Communication

Partner with Therma and Legence leaders to understand business priorities, communicate service performance, and resolve operational gaps.
Translate technical issues into clear business impact, risk, options, and recommended actions.
Support budget, procurement, vendor management, and resource planning with strong focus on standardization, service quality, supportability, and cost effectiveness.

Qualifications / Requirements

Bachelor’s degree in Information Technology, Business, Management, or equivalent experience.
7+ years of progressive experience in IT support, service delivery, infrastructure operations, or end-user technology.
3+ years of formal people-management experience, preferably supporting multiple locations or distributed teams.
Demonstrated experience owning service performance, operational processes, escalations, and continuous-improvement initiatives.
Proven ability to lead competing priorities, organizational change, high-impact incidents, and cross-functional projects.
Strong analytical, decision-making, coaching, and stakeholder-management capabilities.
Excellent verbal and written communication skills, including the ability to communicate with business and senior IT leadership.

Technical Expertise:

Microsoft Active Directory, Microsoft Entra ID, Microsoft 365, Teams, Exchange Online, SharePoint, endpoint technologies, and mobile devices.
ITSM platforms such as Freshservice or ServiceNow; incident, request, problem, knowledge, and asset-management practices.
Multi-site support, employee lifecycle processes, endpoint management, encryption, audit support, and security controls.

Core Competencies:

Process-driven leadership, accountability, team development, and operational discipline.
Service delivery, business partnership, continuous improvement, and customer experience.
Data-driven decision-making, project leadership, risk management, and executive communication.
ITIL Foundation or comparable IT service management experience.
Experience supporting construction, engineering, field-service, acquisition, or integration environments.

Base salary: $125k-$155k per year. Notes: Actual compensation will be based on skills, experience, and work location, and may vary from the posted range. Hiring bonuses (and any guaranteed year-end bonuses) are administered under Company policy and are not earned until all stated conditions are met (e.g., active employment on the payment date). This posting reflects compensation at the time of posting and may be updated.

About Legence Legence (Nasdaq: LGN) is a leading provider of engineering, consulting, installation, and maintenance services for mission-critical systems in buildings. The company specializes in designing, fabricating, and installing complex HVAC, process piping, and other mechanical, electrical, and plumbing (MEP) systems - enhancing energy efficiency, reliability, and sustainability in new and existing facilities. Legence also delivers long-term performance through strategic upgrades and holistic solutions. Serving some of the world’s most technically demanding sectors, Legence counts over 60% of the Nasdaq-100 Index among its clients.

Benefits Overview 401(k) Plan with Company Match: Currently match contributions dollar-for-dollar up to 4% of eligible pay; immediate vesting. Health & Welfare Benefits: Employer provided medical, dental, vision, prescription drug, Employee Assistance Program and accident & illness coverage. Life and Disability Insurance: Employer provided basic life insurance and AD&D valued at 50K coverage amount with the option for voluntary buy up for additional coverage. Time Off: Flexible non-accrual vacation (separate from CA sick leave); company holidays per policy. Expenses: Business travel and related expenses reimbursed per company policy.

Reasonable Accommodations If you need assistance or accommodations during the application or interview process, please contact us at ta@wearelegence.com or your dedicated recruiter with the job title and requisition number.

Employment Eligibility Candidates must have current work authorization in the U.S.; visa sponsorship is not available for this position.

Third-Party Recruiting Disclaimer Legence and its affiliates do not accept unsolicited resumes from agencies; any such submissions without a prior signed agreement authorized by Legence Holdings LLC's CHRO or Director of Talent Acquisition will not incur fees and are considered property of Legence.

Pay Disclosure & Considerations Where pay ranges are indicated, please note that a successful candidate’s exact pay will be determined based relevant job-related factors, including any of the following: candidate’s experience, skills, and qualifications, as well as geographic and market considerations. We are committed to ensuring fair and competitive compensation for all employees and comply with all applicable salary transparency laws.

Equal Employment Opportunity Employer Legence and its affiliate companies are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), marital or familial status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, other non-merit-based factors, and any other characteristic protected under applicable local, state or federal laws and regulations. EEO is the Law

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