Jobs in the United States

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Added 2 mins ago
Engineering Operations Technician
Amazon Data Services, Inc.
Ashburn, VA
…maintenance (PM) and troubleshooting, reporting to a site’s Data Center Facility Manager (FM). They will maintain, operate, and troubleshoot mission-critical data center facility equipment…
Added 3 mins ago
Sr. Manager, Community Affairs & Stakeholder Relations
Black & Veatch Family of Companies
Overland Park, KS
As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents…
Added 4 mins ago
IR
Support Services Specialist (Project Manager)
Internal Revenue Service
Dallas, TX · Fort Worth, TX · Farmers Branch, TX
- $115,711 to $150,426 USD / year
Incumbent is responsible for managing the initial design and construction projects awarded under the IRS FMSS Internal Leasing Program by interfacing with the Lessor, GSA and contractors in…
Added 7 mins ago
Director of Plant Operatsion - Recovery
Summit BHC Henryville, LLC
United States
Director of Plant Operatsion - Recovery | Wooded Glen Recovery Center | Henryville, IndianaAbout the Job:
Added 11 mins ago
US
PROGRAM ANALYST
United States Fleet Forces Command
Little Creek Amphibious Base, VA
- $108,019 to $140,426 USD / year
You will serve as a Program Analyst of entitled Doctrine and Tactics Program Manager, in the Doctrine, Tactics, Analysis, and Assessment Directorate (N5) of the Expeditionary War fighting…
Added 11 mins ago
UA
Program Manager
U.S. Army Corps of Engineers
District of Columbia, DC
- $143,913 to $187,093 USD / year
Serve as senior Program Manager and National Account Manager with responsibility for exercising management and operational control over the assigned programs/projects and initiatives. |…
Added 14 mins ago
VH
Physician (Regular Ft)
Veterans Health Administration
Richmond, VA
- $145,000 to $335,000 USD / year
…delegates authority to administer the Research and Development Program to the ACOS…
Added 16 mins ago
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Cable Technician
TEKsystems
Ridgeville, SC
- $20 USD / hour
DescriptionLevel 1 technician (helper) with not much telecom experience. The hiring manager wants someone who is trainable with experience working a physically demanding job in the past.…
Added 26 mins ago
R
Senior Program Manager & Key Client Lead, Data Centers
Ramboll
Arlington, Virginia, VA
- $150,000 to $225,000 USD / year
Are you a senior project and client leader who can deepen a strategic data center relationship while delivering complex power infrastructure programs? Do you want to shape an account…
Added 26 mins ago
R
Senior Program Manager & Key Client Lead, Data Centers
Ramboll
Boston, Massachusetts, MA
- $150,000 to $225,000 USD / year
Are you a senior project and client leader who can deepen a strategic data center relationship while delivering complex power infrastructure programs? Do you want to shape an account…
Added 26 mins ago
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Senior Program Manager & Key Client Lead, Data Centers
Ramboll
Syracuse, New York, NY
- $150,000 to $225,000 USD / year
Are you a senior project and client leader who can deepen a strategic data center relationship while delivering complex power infrastructure programs? Do you want to shape an account…
Added 26 mins ago
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Senior Program Manager & Key Client Lead, Data Centers
Ramboll
Chicago, Illinois, IL
- $150,000 to $225,000 USD / year
Are you a senior project and client leader who can deepen a strategic data center relationship while delivering complex power infrastructure programs? Do you want to shape an account…
Added 26 mins ago
R
Senior Program Manager & Key Client Lead, Data Centers
Ramboll
Houston, Texas, TX
- $150,000 to $225,000 USD / year
Are you a senior project and client leader who can deepen a strategic data center relationship while delivering complex power infrastructure programs? Do you want to shape an account…
Added 28 mins ago
ME
Construction Safety Manager
Manpower Engineering
Redmond, WA
- $88.12 to $94.9 USD / hour
Our client, a technology company specializing in data center and mission-critical construction projects, is seeking a Construction Safety Manager to join their team. As a Construction…
Added 29 mins ago
Liquid Cooling Fluid Manager
Vertiv
United States
…thermal cooling systems and monitoring are a plus. Knowledge of construction and mechanical systems is a plus. Knowledge of engineering, data center infrastructure and commissioning…
Added 33 mins ago
Project Controls Manager
Springtide Project Services
Santa Clara, CA
The Cost Project Controls Manager is responsible for the financial management, forecasting, reporting, and overall cost control of semiconductor construction and tool installation projects.…
Added 36 mins ago
Construction Workface Effectiveness Lead
Bechtel Corporation
Millersport, OH
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Added 40 mins ago
Sys Admin, DCCD Tooling
Amazon Data Services, Inc.
Seattle, WA
AWS Data Center Capacity Delivery (DCCD) is looking for a Systems Administrator to develop and own a cost management solution to support the global DCCD organization. Responsibilities…
Added 40 mins ago
Engineering Operations Technician
Amazon Data Services, Inc.
Sterling, VA
…maintenance (PM) and troubleshooting, reporting to a site’s Data Center Facility Manager (FM). They will maintain, operate, and troubleshoot mission-critical data center facility equipment…
Added 43 mins ago
UA
Interdisciplinary
U.S. Army Corps of Engineers
Rock Island, IL
- $127,786 to $166,126 USD / year
Formulate branch policies, operating procedures, and long-range program goals across multidisciplinary civil works and military construction (MILCON) engineering design initiatives. |…
Added 50 mins ago
Construction Project Manager - Mission Critical (Traveling)
Ryan Companies US Inc
United States
Ryan Companies US, Inc. has an immediate career opportunity for a Construction Project Manager I to join our National Mission Critical team!
Added 57 mins ago
VH
Motor Vehicle Operator
Veterans Health Administration
Coralville, IA
- $26 to $30 USD / hour
…carrying up to 8 or more passengers, to and from VA Medical Center facilities, private healthcare facilities, and other private sector areas like patient homes, railway, bus stations, and…
Added 58 mins ago
People Science Consultant
Crusoe
San Francisco, CA
…careers alongside a team of experts across energy, manufacturing, data center construction, and cloud…
Added 58 mins ago
People Research Scientist
Crusoe
Denver, CO
…careers alongside a team of experts across energy, manufacturing, data center construction, and cloud…
Added 58 mins ago
People Research Scientist
Crusoe
San Francisco, CA · Seattle, WA
…careers alongside a team of experts across energy, manufacturing, data center construction, and cloud…

Therma

IT Operations Manager

San Jose, CA, United States

$125,000 to $155,000 USD / year

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Job details

Pay: $125,000 to $155,000 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

Therma, a Legence company

For over 50 years, Therma has continued to redefine the mechanical construction landscapes in California. Renowned for outstanding client service and attention to detail, we balance innovative, facility-specific solutions with a pragmatic, cost-conscious approach. Today, the firm employs more than 1,100 people in 3 regional offices, and its clients represent a diverse range of market sectors, including Biopharmaceutical, Education, Healthcare, Food & Beverage, Commercial, Industrial and Data Center facilities. Our culture is open, innovative, collaborative, and fun – all reflected in recognition of Therma as a #1 Best Place to Work on multiple occasions. We create an environment that empowers & challenges employees, giving them the greatest opportunity to succeed.

IT Operations Manager

Location: San Jose, CA; Onsite Full-time

Position Overview

The IT Service Desk is the central point of contact for all IT-related incidents and service requests. The IT Operations Manager is responsible for leading IT support operations across Therma locations and ensuring service levels, operational standards, and business expectations are consistently achieved.

This role leads IT support professionals, owns escalations and service performance, and drives disciplined execution of IT processes across supported offices. The position partners with business and IT leaders to improve service delivery, standardize operations, manage risk, and support enterprise initiatives. This position will be based in the San Jose region, supporting multiple Therma offices and reporting to the Sr. IT Operations Manager, Installation & Maintenance segment.

Team Leadership & Management

Lead, coach, and develop IT professionals, establishing clear performance expectations, accountability, and development plans.
Provide leadership for staffing, scheduling, workload distribution, and support coverage across assigned locations.
Conduct regular one-on-ones, performance reviews, operational meetings, and coaching sessions.
Build a customer-first, process-driven culture focused on ownership, responsiveness, collaboration, and measurable results.
Address performance, service, or process-adherence concerns promptly and consistently.

Service Desk Operations

Own incident and service request performance, ensuring SLA compliance, timely resolution, and a consistent user experience.
Monitor queue health, aging tickets, backlog, escalation volume, documentation quality, and customer satisfaction; drive corrective action when targets are not achieved.
Ensure Freshservice is used as the system of record and that tickets are accurately categorized, prioritized, assigned, escalated, and closed.
Establish appropriate support coverage for offices, field teams, critical operations, and executive stakeholders.
Provide regular operational reporting and clearly communicate performance, risks, capacity needs, and improvement actions.

Technical Support & Escalation

Serve as the senior operational escalation point for complex, high-impact, or business-critical technology issues.
Coordinate resolution across infrastructure, network, security, enterprise systems, applications, and external partners.
Lead root cause analysis for recurring issues, ensuring corrective actions are assigned, tracked, and completed.
Ensure consistent execution of onboarding, transfers, offboarding, account changes, device deployment, recovery, refresh, retirement, and disposal processes.

Operational Excellence & Continuous Improvement

Develop, document, and enforce standard operating procedures, escalation paths, and knowledge articles.
Drive standardization across Therma locations while addressing legitimate business and field-operational requirements.
Use service data to identify recurring issues, process gaps, training needs, automation opportunities, and resource constraints.
Lead operational readiness for device refreshes, office openings and moves, acquisitions, migrations, and system rollouts.
Ensure IT Operations activities align with enterprise security standards, asset controls, audit requirements, and technologies.

Collaboration & Communication

Partner with Therma and Legence leaders to understand business priorities, communicate service performance, and resolve operational gaps.
Translate technical issues into clear business impact, risk, options, and recommended actions.
Support budget, procurement, vendor management, and resource planning with strong focus on standardization, service quality, supportability, and cost effectiveness.

Qualifications / Requirements

Bachelor’s degree in Information Technology, Business, Management, or equivalent experience.
7+ years of progressive experience in IT support, service delivery, infrastructure operations, or end-user technology.
3+ years of formal people-management experience, preferably supporting multiple locations or distributed teams.
Demonstrated experience owning service performance, operational processes, escalations, and continuous-improvement initiatives.
Proven ability to lead competing priorities, organizational change, high-impact incidents, and cross-functional projects.
Strong analytical, decision-making, coaching, and stakeholder-management capabilities.
Excellent verbal and written communication skills, including the ability to communicate with business and senior IT leadership.

Technical Expertise:

Microsoft Active Directory, Microsoft Entra ID, Microsoft 365, Teams, Exchange Online, SharePoint, endpoint technologies, and mobile devices.
ITSM platforms such as Freshservice or ServiceNow; incident, request, problem, knowledge, and asset-management practices.
Multi-site support, employee lifecycle processes, endpoint management, encryption, audit support, and security controls.

Core Competencies:

Process-driven leadership, accountability, team development, and operational discipline.
Service delivery, business partnership, continuous improvement, and customer experience.
Data-driven decision-making, project leadership, risk management, and executive communication.
ITIL Foundation or comparable IT service management experience.
Experience supporting construction, engineering, field-service, acquisition, or integration environments.

Base salary: $125k-$155k per year. Notes: Actual compensation will be based on skills, experience, and work location, and may vary from the posted range. Hiring bonuses (and any guaranteed year-end bonuses) are administered under Company policy and are not earned until all stated conditions are met (e.g., active employment on the payment date). This posting reflects compensation at the time of posting and may be updated.

About Legence Legence (Nasdaq: LGN) is a leading provider of engineering, consulting, installation, and maintenance services for mission-critical systems in buildings. The company specializes in designing, fabricating, and installing complex HVAC, process piping, and other mechanical, electrical, and plumbing (MEP) systems - enhancing energy efficiency, reliability, and sustainability in new and existing facilities. Legence also delivers long-term performance through strategic upgrades and holistic solutions. Serving some of the world’s most technically demanding sectors, Legence counts over 60% of the Nasdaq-100 Index among its clients.

Benefits Overview 401(k) Plan with Company Match: Currently match contributions dollar-for-dollar up to 4% of eligible pay; immediate vesting. Health & Welfare Benefits: Employer provided medical, dental, vision, prescription drug, Employee Assistance Program and accident & illness coverage. Life and Disability Insurance: Employer provided basic life insurance and AD&D valued at 50K coverage amount with the option for voluntary buy up for additional coverage. Time Off: Flexible non-accrual vacation (separate from CA sick leave); company holidays per policy. Expenses: Business travel and related expenses reimbursed per company policy.

Reasonable Accommodations If you need assistance or accommodations during the application or interview process, please contact us at ta@wearelegence.com or your dedicated recruiter with the job title and requisition number.

Employment Eligibility Candidates must have current work authorization in the U.S.; visa sponsorship is not available for this position.

Third-Party Recruiting Disclaimer Legence and its affiliates do not accept unsolicited resumes from agencies; any such submissions without a prior signed agreement authorized by Legence Holdings LLC's CHRO or Director of Talent Acquisition will not incur fees and are considered property of Legence.

Pay Disclosure & Considerations Where pay ranges are indicated, please note that a successful candidate’s exact pay will be determined based relevant job-related factors, including any of the following: candidate’s experience, skills, and qualifications, as well as geographic and market considerations. We are committed to ensuring fair and competitive compensation for all employees and comply with all applicable salary transparency laws.

Equal Employment Opportunity Employer Legence and its affiliate companies are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), marital or familial status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, other non-merit-based factors, and any other characteristic protected under applicable local, state or federal laws and regulations. EEO is the Law

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