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Added 2 mins ago
Safety Administrator
Summit Line Construction, Inc.
Pahrump, NV
Summit Line Construction, a subsidiary of Quanta Services, Inc. (NYSE: PWR), is one of North America's premier utility construction companies. Headquartered in Heber City, Utah, we offer…
Added 3 mins ago
UA
Program Manager
U.S. Army Corps of Engineers
Kansas City, MO
- $108,173 to $145,483 USD / year
Specialized Experience: One year of specialized experience which includes: 1) managing multi-year program budgets for water resource appropriations for Planning, Construction and…
Added 4 mins ago
Mechanical Department Lead
Cementation USA
Salt Lake City, UT
Assess group availability against the current workload, arbitrate priorities with Project Managers, discipline Leads, Design Manager, and assign work appropriately
Added 4 mins ago
Staff or Principal, Div Engineer
Southern Company
Virginia Beach, VA
Tracks projects from concept through construction. Responsible for accounting for budget variances and reporting monthly metrics for the Division to Engineering Manager.
Added 4 mins ago
Industrial Market Sector Leader
HDR
Phoenix, AZ · Tucson, AZ · Albuquerque, NM
The position will assist the Area Manager and RBG Manager to deliver services within the Industrial sector. Key responsibilities consist of helping to drive client management, monitoring…
Added 6 mins ago
Economic Development Manager
COUNTY OF WARREN
Front Royal, VA
Performs responsible professional work managing the County’s business retention and expansion program, small business support, and incentive and zone program compliance. Work involves…
Added 6 mins ago
Project Manager
STO Building Group
San Francisco, CA
The Project Manager provides overall construction/business management direction for single and/or multiple projects to ensure quality control, profitability, and client satisfaction.…
Added 6 mins ago
Project Manager
STO Building Group
Los Angeles, CA
The Project Manager provides overall construction/business management direction for single and/or multiple projects to ensure quality control, profitability, and client satisfaction.…
Added 10 mins ago
UA
Interdisciplinary
U.S. Army Corps of Engineers
Seattle, WA
- $119,630 to $160,638 USD / year
Manage and direct the investigating, planning, scope development, design, and construction of major interagency (i.e. Department of Veteranâs Affairs) projects through a matrix management…
Added 10 mins ago
A
Project Controls Manager
Actalent
Detroit, MI
- $38.46 to $82.11 USD / hour
…basis. This position involves developing and reviewing capital, construction, and service cost estimates across various market sectors, primarily focusing on the power/utility…
Added 10 mins ago
A
Construction Manager
Actalent
Huntley, IL
- $40 to $57 USD / hour
Job Title: Site Construction ManagerJob DescriptionWe are seeking a dedicated Site Construction Manager to act as the Project Managers primary on-site field representative. This role…
Added 10 mins ago
J
Senior Project Manager - OPM Firm
Jobot
Braintree, MA
- $180,000 to $225,000 USD / year
Our client is an established construction and project advisory firm providing owner’s representation and project management services for complex building programs. The team partners with…
Added 10 mins ago
C
Maintenance/Ground Person - East Kingston
CRH
Kingston, NY
- $31.19 to $33.19 USD / hour
Callanan Industries Inc., a CRH Company, is a leading supplier of paving materials and construction services in New York State. We provide a complete range of high-quality aggregates,…
Added 12 mins ago
Industrial Market Sector Leader
HDR
Phoenix, AZ · Tucson, AZ · Albuquerque, NM
The position will assist the Area Manager and RBG Manager to deliver services within the Industrial sector. Key responsibilities consist of helping to drive client management, monitoring…
Added 12 mins ago
IH
Supervisory General Engineer
Indian Health Service
Nashville, TN
- $147,945 to $192,331 USD / year
Serves as the final technical reviewer of technical engineering and architectural works during both design and construction, Identifying and developing acquisition strategies to obtain…
Added 12 mins ago
Product Line Manager, Construction Primary Casualty
AXA
EXTON · EXTON, NY · CHICAGO · DALLAS · ATLANTA · NEW YORK · HARTFORD · STAMFORD · MORRISTOWN
Added 14 mins ago
Lead Project Controls Specialist - Cost - 90373866 - New York/Philadelphia
Amtrak
New York, NY
The individual in this role will manage and execute cost engineering and control activities for capital construction within Amtrak’s Major Power Portfolio. Under general direction from the…
Added 15 mins ago
AU
Senior Construction Manager
AtkinsRealis USA Inc.
United States
- $150,000 to $180,000 USD / year
We are seeking a Senior Construction Manager to join our construction management team supporting transportation projects in Virginia and Washington, DC.
Added 15 mins ago
VH
Motor Vehicle Operator
Veterans Health Administration
Fayetteville, AR
- $22 to $26 USD / hour
Receiving work assignments and direction regarding work methods, procedures and schedules from either the Transportation Coordinator and/or the Mobility Manager.
Added 17 mins ago
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Project Management Sr Manager
AECOM
New York, NY
- $240,000 to $285,000 USD / year
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
Added 19 mins ago
CO
Senior Development Engineering Reviewer
City of Raleigh North Carolina
Raleigh, NC
- $81,606 to $126,469 USD / year
This position is being re-advertised. Candidates who have previously submitted an application and were referred to the hiring manager are still being considered and do not need to reapply.
Added 19 mins ago
Project General Manager, Strategic Shuttle Programs
CharterUP
Houston, TX
CharterUP is seeking a Project General Manager to lead complex, large-scale shuttle programs, such as workforce transportation for data centers and major construction projects. As the…
Added 19 mins ago
Project General Manager, Strategic Shuttle Programs
CharterUP
Austin, TX
CharterUP is seeking a Project General Manager to lead complex, large-scale shuttle programs, such as workforce transportation for data centers and major construction projects. As the…
Added 19 mins ago
Project General Manager, Strategic Shuttle Programs
CharterUP
Dallas / Ft. Worth, TX
CharterUP is seeking a Project General Manager to lead complex, large-scale shuttle programs, such as workforce transportation for data centers and major construction projects. As the…
Added 19 mins ago
Engineering Operation Technician
Amazon Data Services, Inc.
Andrews, TX
- Technical writing to support change management program

Therma

IT Operations Manager

San Jose, CA, United States

$125,000 to $155,000 USD / year

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Job details

Pay: $125,000 to $155,000 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

Therma, a Legence company

For over 50 years, Therma has continued to redefine the mechanical construction landscapes in California. Renowned for outstanding client service and attention to detail, we balance innovative, facility-specific solutions with a pragmatic, cost-conscious approach. Today, the firm employs more than 1,100 people in 3 regional offices, and its clients represent a diverse range of market sectors, including Biopharmaceutical, Education, Healthcare, Food & Beverage, Commercial, Industrial and Data Center facilities. Our culture is open, innovative, collaborative, and fun – all reflected in recognition of Therma as a #1 Best Place to Work on multiple occasions. We create an environment that empowers & challenges employees, giving them the greatest opportunity to succeed.

IT Operations Manager

Location: San Jose, CA; Onsite Full-time

Position Overview

The IT Service Desk is the central point of contact for all IT-related incidents and service requests. The IT Operations Manager is responsible for leading IT support operations across Therma locations and ensuring service levels, operational standards, and business expectations are consistently achieved.

This role leads IT support professionals, owns escalations and service performance, and drives disciplined execution of IT processes across supported offices. The position partners with business and IT leaders to improve service delivery, standardize operations, manage risk, and support enterprise initiatives. This position will be based in the San Jose region, supporting multiple Therma offices and reporting to the Sr. IT Operations Manager, Installation & Maintenance segment.

Team Leadership & Management

Lead, coach, and develop IT professionals, establishing clear performance expectations, accountability, and development plans.
Provide leadership for staffing, scheduling, workload distribution, and support coverage across assigned locations.
Conduct regular one-on-ones, performance reviews, operational meetings, and coaching sessions.
Build a customer-first, process-driven culture focused on ownership, responsiveness, collaboration, and measurable results.
Address performance, service, or process-adherence concerns promptly and consistently.

Service Desk Operations

Own incident and service request performance, ensuring SLA compliance, timely resolution, and a consistent user experience.
Monitor queue health, aging tickets, backlog, escalation volume, documentation quality, and customer satisfaction; drive corrective action when targets are not achieved.
Ensure Freshservice is used as the system of record and that tickets are accurately categorized, prioritized, assigned, escalated, and closed.
Establish appropriate support coverage for offices, field teams, critical operations, and executive stakeholders.
Provide regular operational reporting and clearly communicate performance, risks, capacity needs, and improvement actions.

Technical Support & Escalation

Serve as the senior operational escalation point for complex, high-impact, or business-critical technology issues.
Coordinate resolution across infrastructure, network, security, enterprise systems, applications, and external partners.
Lead root cause analysis for recurring issues, ensuring corrective actions are assigned, tracked, and completed.
Ensure consistent execution of onboarding, transfers, offboarding, account changes, device deployment, recovery, refresh, retirement, and disposal processes.

Operational Excellence & Continuous Improvement

Develop, document, and enforce standard operating procedures, escalation paths, and knowledge articles.
Drive standardization across Therma locations while addressing legitimate business and field-operational requirements.
Use service data to identify recurring issues, process gaps, training needs, automation opportunities, and resource constraints.
Lead operational readiness for device refreshes, office openings and moves, acquisitions, migrations, and system rollouts.
Ensure IT Operations activities align with enterprise security standards, asset controls, audit requirements, and technologies.

Collaboration & Communication

Partner with Therma and Legence leaders to understand business priorities, communicate service performance, and resolve operational gaps.
Translate technical issues into clear business impact, risk, options, and recommended actions.
Support budget, procurement, vendor management, and resource planning with strong focus on standardization, service quality, supportability, and cost effectiveness.

Qualifications / Requirements

Bachelor’s degree in Information Technology, Business, Management, or equivalent experience.
7+ years of progressive experience in IT support, service delivery, infrastructure operations, or end-user technology.
3+ years of formal people-management experience, preferably supporting multiple locations or distributed teams.
Demonstrated experience owning service performance, operational processes, escalations, and continuous-improvement initiatives.
Proven ability to lead competing priorities, organizational change, high-impact incidents, and cross-functional projects.
Strong analytical, decision-making, coaching, and stakeholder-management capabilities.
Excellent verbal and written communication skills, including the ability to communicate with business and senior IT leadership.

Technical Expertise:

Microsoft Active Directory, Microsoft Entra ID, Microsoft 365, Teams, Exchange Online, SharePoint, endpoint technologies, and mobile devices.
ITSM platforms such as Freshservice or ServiceNow; incident, request, problem, knowledge, and asset-management practices.
Multi-site support, employee lifecycle processes, endpoint management, encryption, audit support, and security controls.

Core Competencies:

Process-driven leadership, accountability, team development, and operational discipline.
Service delivery, business partnership, continuous improvement, and customer experience.
Data-driven decision-making, project leadership, risk management, and executive communication.
ITIL Foundation or comparable IT service management experience.
Experience supporting construction, engineering, field-service, acquisition, or integration environments.

Base salary: $125k-$155k per year. Notes: Actual compensation will be based on skills, experience, and work location, and may vary from the posted range. Hiring bonuses (and any guaranteed year-end bonuses) are administered under Company policy and are not earned until all stated conditions are met (e.g., active employment on the payment date). This posting reflects compensation at the time of posting and may be updated.

About Legence Legence (Nasdaq: LGN) is a leading provider of engineering, consulting, installation, and maintenance services for mission-critical systems in buildings. The company specializes in designing, fabricating, and installing complex HVAC, process piping, and other mechanical, electrical, and plumbing (MEP) systems - enhancing energy efficiency, reliability, and sustainability in new and existing facilities. Legence also delivers long-term performance through strategic upgrades and holistic solutions. Serving some of the world’s most technically demanding sectors, Legence counts over 60% of the Nasdaq-100 Index among its clients.

Benefits Overview 401(k) Plan with Company Match: Currently match contributions dollar-for-dollar up to 4% of eligible pay; immediate vesting. Health & Welfare Benefits: Employer provided medical, dental, vision, prescription drug, Employee Assistance Program and accident & illness coverage. Life and Disability Insurance: Employer provided basic life insurance and AD&D valued at 50K coverage amount with the option for voluntary buy up for additional coverage. Time Off: Flexible non-accrual vacation (separate from CA sick leave); company holidays per policy. Expenses: Business travel and related expenses reimbursed per company policy.

Reasonable Accommodations If you need assistance or accommodations during the application or interview process, please contact us at ta@wearelegence.com or your dedicated recruiter with the job title and requisition number.

Employment Eligibility Candidates must have current work authorization in the U.S.; visa sponsorship is not available for this position.

Third-Party Recruiting Disclaimer Legence and its affiliates do not accept unsolicited resumes from agencies; any such submissions without a prior signed agreement authorized by Legence Holdings LLC's CHRO or Director of Talent Acquisition will not incur fees and are considered property of Legence.

Pay Disclosure & Considerations Where pay ranges are indicated, please note that a successful candidate’s exact pay will be determined based relevant job-related factors, including any of the following: candidate’s experience, skills, and qualifications, as well as geographic and market considerations. We are committed to ensuring fair and competitive compensation for all employees and comply with all applicable salary transparency laws.

Equal Employment Opportunity Employer Legence and its affiliate companies are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), marital or familial status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, other non-merit-based factors, and any other characteristic protected under applicable local, state or federal laws and regulations. EEO is the Law

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