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Added 4 mins ago
Sr Manager - Proj/Prog
Maximus
Denver, CO
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 18 mins ago
Sr Manager - Proj/Prog
Maximus
Charleston, WV
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 26 mins ago
Sr Manager - Proj/Prog
Maximus
Indianapolis, IN
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 52 mins ago
Project Engineer Sr. Staff - Facility & Infrastructure Activation Lead
Lockheed Martin
Silverdale, WA · Silverdale
Experience mentoring technical personnel, project engineers, or program execution professionals.
Added 52 mins ago
Tool Engineering Mgr - L5
Lockheed Martin
Marietta, GA · Marietta
AMMM Production Engineering is hiring a Tool Engineering Manager (L5) to own the execution of the Digitization effort. This is a critical position in the organization as the candidate…
Added 52 mins ago
Tool Engineer Sr Stf - E5
Lockheed Martin
Marietta, GA · Marietta
…validation of scans in accordance to released command media, resolve technical conflicts arising from digitizing a tool controlled aircraft, and provide overall technical support to ensure…
Added 52 mins ago
Tool Engineer Sr - E3
Lockheed Martin
Marietta, GA · Marietta
…validation of scans in accordance to released command media, resolve technical conflicts arising from digitizing a tool controlled aircraft, and provide overall technical support to ensure…
Added 54 mins ago
Project Engineer Sr Stf - E5
Lockheed Martin
Littleton, CO · Littleton
…of assigned responsibility. Plans and formulates engineering program; reviews product design for compliance with engineering principles, company standards, customer contract requirements,…
Added 55 mins ago
Program Management Sr Mgr - L6
Lockheed Martin
Fort Worth, TX · Fort Worth
This requistiion is for a Program Management Senior Manager position in the F-35 Deputy Program Office focused on providing senior-level leadership across several critical areas including:
Added 55 mins ago
Engineering Project Management Sr Mgr - L6
Lockheed Martin
Marietta, GA · Marietta
We are seeking a highly experienced Engineering Project Manager to lead and manage new efforts within the Air Mobility, Maritime & Mission (AMMM) platform for International Programs. As the…
Added 55 mins ago
Engineering Project Management Sr Mgr - L6
Lockheed Martin
Marietta, GA · Marietta
We are seeking a highly experienced Engineering Project Manager to lead and manage new efforts within the Air Mobility, Maritime & Mission (AMMM) platform for Domestic Sustainment Programs.…
Added 55 mins ago
Engineering Project Management Sr Mgr - L6
Lockheed Martin
Marietta, GA · Marietta
We are seeking a highly experienced Engineering Project Manager to lead and manage new efforts within the Air Mobility, Maritime & Mission (AMMM) platform for C-5 Sustainment Programs. As…
Added 55 mins ago
Engineering Project Management Sr Mgr - L6
Lockheed Martin
Marietta, GA · Marietta
We are seeking a highly experienced Engineering Project Manager to lead and manage new efforts within the Air Mobility, Maritime & Mission (AMMM) platform for International Sustainment…
Added 55 mins ago
Engineering Project Management Sr Mgr - L6
Lockheed Martin
Marietta, GA · Marietta
We are seeking a highly experienced Engineering Project Manager to lead and manage new efforts within the Air Mobility, Maritime & Mission (AMMM) platform for USAF and Core Services. As the…
Added 56 mins ago
Electronic Engineer - SW Infrastructure
CORP-Corporate Office
United States
Experience supporting the Delivery Lead/Project Manager in developing project roadmaps, understanding delivery time scales, and communicating these to the customer.
Added 2 hours ago
SR LOGISTICS ENGINEER
The Home Depot
Atlanta, GA
…analysis, process improvement, facility and capacity planning, and project…
Added 2 hours ago
Sr. Analyst- Pro Business Intelligence
The Home Depot
Atlanta, GA
…environment. This involves supporting various phases of the project including ideation, execution, and performance tracking. Typical tasks include data capture and tracking, analyzing…
Added 3 hours ago
Sr Manager Technical Services
Constellation Energy Generation, LLC.
Houston, TX
…competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits,…
Added 5 hours ago
Sr Manager - Proj/Prog
Maximus
Cheyenne, WY
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 5 hours ago
Program Manager - Special Projects
Plug Power Inc.
Albany, NY
The Program Manager will own and lead a portfolio of complex, high-impact programs that span multiple functions and product lines. They may include development and new product initiatives…
Added 6 hours ago
Sr. TPM, Verification Services
Amazon
Tempe, AZ
We're looking for a Technical Program Manager to lead large and complex initiatives that span the gamut of building next generation verification solutions that make verifications seamless…
Added 6 hours ago
Sr. Principal Manufacturing Systems Integration Project Manager
RTX Corporation
tucson, AZ
This individual will lead cross-functional project teams that include manufacturing systems engineers, operations, quality, test, supply chain, facilities, digital systems, and program…
Added 6 hours ago
J
Sr Mgr HS Success and Teacher Development
Jobgether
Remote, United States
- $85,000 to $92,000 USD / year
The Senior Manager, High School Success and Teacher Development plays a key role in strengthening aviation and aerospace education programs across the United States. This position focuses…
Added 9 hours ago
Sr VDC Engineer
Gilbane Building Company
New York, NY
Responsible for the quality and execution of day-to-day VDC project deliverables and processes; relays project issues and staffing and equipment challenges to the VDC Manager as needed
Added 9 hours ago
E
Sr Project Manager (Construction)
Exelon
PHILADELPHIA, PA
- $100,800 USD / year
The Project Manager is an individual contributor accountable for project budgets, team performance and developing strategic plans to implement projects for various organizations.…

There's Only One Place

Sr. Client Services Manager

United States

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Job details

Education: Bachelor’s degree
Experience: · 5+ years’ experience in quality improvement, program management, or operations
Posting language: English
Posted: Nov 3, 2026

Original job description

Senior Client Services Manager

The Senior Client Services Manager is responsible for the implementation, customer management, performance management, and communication internally and externally of the tasks associated with implementation of specific Field Service/Repair Center Contracts. The Sr. Client Service Manager assists the Director of Client Services in planning activities to assure contract deliverables and other work are produced timely and in accordance with established requirements. This position will lead and facilitate assigned team activities such as team meetings, client meetings and contract deliverables.

What you’ll be doing:

· Responsible for establishing and maintaining customer relationships through ongoing communication with customers and developing opportunities.

· Responds to any customer inquiries relating to the progression of repairs/service calls for nominated accounts.

· Proactively informs customers of potential problems and or delays relating to the fulfilment of their requirements.

· Keeps Operational Staff informed of any customers that have specific requirements.

· Develops, Coordinates, Communicates and Finalizes Project Plans for Field Service/Repair Center Accounts.

· Responsible to educate and inform Client Services Director (EMEA/APAC) of any contract concerns proactively.

· Responsible for managing customer escalations, including engaging management and executive level management in any escalation paths, providing regular updates to customers until escalation resolved and following-up with customer after completion of escalation to ensure customer is happy with the outcome.

· Responsible for 100% customer satisfaction results.

· Responsible to identify sales opportunities, develop the opportunities and partner with Sales to deliver against these opportunities.

· Responsible for training plan, training expectations, training records of other Client Service Managers.

· Coordinate service operations personnel and act as a single point of control for sales account managers for any problematic issues with accounts.

· Lead and facilitate assigned team activities such as team meetings, client meetings and contract deliverables alongside or for Client Services Director (EMEA / APAC).

· Responsible for identification and reporting of any process gaps / issues or related improvements within the service operations or sales organization

· Responsible for all customer reporting, obtaining any specific report requirements for customers and working with the appropriate departments to have these completed and delivered

· Responsible for tracking run rate of any VIP Accounts, adds / removes and any information which affects the account performance. To be reported monthly.

· Knows the formal and informal departmental goals, standards, policies and procedures, and has some familiarity of that of other departments.

· Support the Sales Team in onboarding nominated customers, account launch and provision / management of any service improvement plans if required

· Provide ongoing performance and general feedback to direct reports.

· Provide daily coaching and guidance.

· Weekly or Bi-Weekly 1-on-1 meetings with each direct report.

· Address employee time off requests and approve timecards (if applicable) weekly.

· All other management duties as assigned.

· Other duties as assigned.

What we’re looking for:

· 5+ years’ experience in quality improvement, program management, or operations

· Ability to read and understand standard business documentation (e.g. contract language).

· Solid written and oral communication skills.

· Solid organizational and team building skills.

· Proven ability to work on several projects simultaneously and under tight schedules.

· Must be able to prioritize own workload and use own initiative in the absence of supervision.

· Advanced MS Office Skills.

· Knowledge of data collection, analysis, and interpretation is preferred.

· Technical knowledge in Data Storage or Servers

Bonus Points:

· Program Management Certification, a plus.

Education:

· Bachelor’s degree required.

Travel:

· As Required

Addendum A

Additional responsibilities for a Senior Client Services Manager who will have direct reports and be responsible for managing a team of employees:

What you’ll be doing:

· Directly responsible for the functional, technical and process leadership of direct reports

· Provide ongoing performance and general feedback to direct reports

· Provide daily coaching and guidance.

· Weekly or Bi-Weekly 1-on-1 meetings with each direct report.

· Address employee time off requests and approve timecards (if applicable) weekly.

· All other management duties as assigned.

What we’re looking for:

· Proven leadership and people management skills

· Must be able to manage across several teams and is responsible for high complexity and ambiguity

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by calling 1-877-778-8707.

Park Place Technologies is an Equal Opportunity Employer M/F/D/V.

Park Place Technologies has an in-house recruiting team that focuses exclusively on the hiring needs of our company. We are not currently accepting additional third-party agreements or unsolicited resumes. If you would like to be considered as a preferred partner with Park Place Technologies, please submit your detailed information to careers@parkplacetech.com. Any CVs submitted directly to hiring managers will be considered unsolicited and become the property of Park Place Technologies.

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More about this job

Skills

Performance management
Communication skills
Customer service
Sales
Reporting
Coaching
Program management
Documentation
Team building
Microsoft Office
Data storage
Manage a team
Leadership
Team leadership

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