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Added 16 hours ago
Sports Lead - Towson (Orokawa)
The Y In Central Maryland
Towson, MD
Added 19 hours ago
Community Health Worker
The Y In Central Maryland
Baltimore, MD
Added 1 day ago
Rockwall Instructor - Waverly (Weinberg)
The Y In Central Maryland
Baltimore, MD
First aid and CPR certification required within 90 days of employment
Added 1 day ago
Family Services Advocate - Baltimore City Head Start
The Y In Central Maryland
Baltimore, MD
Added 1 day ago
Assistant Teacher - Baltimore City Head Start
The Y In Central Maryland
Baltimore, MD
Added 1 day ago
Enrichment Specialist - Baltimore City
The Y In Central Maryland
Baltimore, MD
Added 4 days ago
Sports Lead - Greater Annapolis (Arnold)
The Y In Central Maryland
Arnold, MD
Added 4 days ago
Rock Wall Instructor - Abingdon (Ward)
The Y In Central Maryland
Abingdon, MD
First aid and CPR certification required within 90 days of employment
Added 5 days ago
Senior Director of Swim Lessons and Programs
The Y In Central Maryland
MD
Added 5 days ago
Senior Director of Swim Training and Certifications
The Y In Central Maryland
MD
Added 5 days ago
Associate Executive Director, Center Operations - Druid Hill
The Y In Central Maryland
Baltimore, MD
Added 6 days ago
Sports Lead - Westminster (Hill)
The Y In Central Maryland
Westminster, MD
Added 6 days ago
Teacher - Baltimore County Head Start
The Y In Central Maryland
MD
Must possess Child Development Associate Certificate (CDA) and/or Bachelor's Degree in Education
Added 7 days ago
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Head Lifeguard - Arnold (Greater Annapolis) (Full-time)
The Y In Central Maryland
Arnold, MD
- $16.9 to $23.67 USD / hour
- Full-time
Added 7 days ago
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Head Lifeguard - Pasadena
The Y In Central Maryland
Pasadena, MD
- $16.9 to $23.67 USD / hour
Added 8 days ago
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Swim Instructor - Parkville
The Y In Central Maryland
Parkville, MD
- $16 to $20 USD / hour
Added 8 days ago
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Certified Lifeguard - Parkville
The Y In Central Maryland
Parkville, MD
- $16 to $22.17 USD / hour
Added 8 days ago
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Certified Lifeguard - Ellicott City (Dancel)
The Y In Central Maryland
Ellicott City, MD
- $16 to $22.17 USD / hour
Added 8 days ago
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Certified Lifeguard - Abingdon (Ward)
The Y In Central Maryland
Abingdon, MD
- $16 to $22.17 USD / hour
Added 8 days ago
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Certified Lifeguard - Waverly (Weinberg)
The Y In Central Maryland
Baltimore, MD
- $16 to $22.17 USD / hour
Added 8 days ago
TY
Certified Lifeguard - Westminster (Hill)
The Y In Central Maryland
Westminster, MD
- $16 to $22.17 USD / hour
Added 8 days ago
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Certified Lifeguard - Towson (Orokawa)
The Y In Central Maryland
Towson, MD
- $16 to $22.17 USD / hour
Added 8 days ago
TY
Certified Lifeguard - Druid Hill
The Y In Central Maryland
Baltimore, MD
- $16 to $22.17 USD / hour
Added 8 days ago
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Certified Lifeguard - Catonsville
The Y In Central Maryland
Catonsville, MD
- $16 to $22.17 USD / hour
Added 8 days ago
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Lifeguard - Arnold (Greater Annapolis)
The Y In Central Maryland
Arnold, MD
- $16 to $22.17 USD / hour

The Y In Central Maryland

Workforce Scheduler

Towson, MD, United States

Apply on jobs.dayforcehcm.com About employer

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Overwhelmingly, people who decide they want to be a part of the Y in Central Maryland tell us they do so because it reflects their values and a conscious decision, they’ve made about how they choose to live their lives. The happiest and most fulfilled Y associates are those who are motivated to help others and who want to be a part of something larger than themselves. If this speaks to your heart, then we invite you to join our team. Be a part of a charitable, mission-driven organization that works for individual and community well-being for all, for a better us.

At the Y in Central Maryland, we offer a comprehensive benefits package designed to support your well-being and professional growth. Enjoy flexible schedules, competitive pay, and generous paid time off, alongside medical, dental and vision benefits, as well as dependent care FSA. We offer a generous employer contribution to the Y retirement fund, and opportunities for career advancement. Our commitment to fostering a positive work environment means you'll have access to training and development programs that align with our mission to empower individuals and strengthen communities. Join us and bring your passion to a fulfilling career where you can truly make a difference!

POSITION SUMMARY:

The Workforce Scheduler manages internal customer calls/requests and uses a scheduling system to investigate, resolve, and document any identified workforce needs within Y Family Centers departments and locations.

ESSENTIAL FUNCTIONS:

Take and process Associate calls and provide accurate, satisfactory answers to their requests for leave and/or time off
Communicate with Associates to inform them about any schedule changes, opportunities for additional shifts, attendance policies, etc.
Guide Associates through troubleshooting, navigating the internal workforce management system
Review data to assist with continuous quality improvement
Collaborate with scheduling team to improve associate experience and family center operations
Support Y Family Center operations as needed
Other duties as assigned

QUALIFICATIONS:

EDUCATION

High School Diploma or equivalent

EXPERIENCE

Experience working in call center or customer support role
Experience making data informed decisions

SKILLS

Strong active listening and verbal communication skills
Proficiency in problem solving
Ability to multitask and manage time effectively

All Y associates agree to abide by The Code of Conduct with Youth that sets clear expectations for associates and volunteers to ensure a safe and respectful environment for young people. It emphasizes treating youth with respect and fairness, avoiding inappropriate physical or verbal interactions, and adhering to established standards of affection. The policy strictly prohibits any form of abuse, bullying, or harassment and mandates the reporting of suspected mistreatment. Additionally, associates and volunteers must complete training on child abuse prevention and comply with legal reporting requirements to safeguard youth.

Apply on jobs.dayforcehcm.com About employer

More about this job

Skills

Scheduling
Troubleshooting
Customer service
Active listening
Communication skills
Problem solving
Multitask
Manage time
Reporting

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