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The Ward Law Group, PL

Client Experience Representative

Orlando, FL, United States

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Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

Company Description Join an Award-Winning Personal Injury Law Firm

At The Ward Law Group, our mission is simple:

Changing Lives. One Client at a Time. Recognized as one of the Best Places to Work for consecutive years, we are committed to delivering exceptional legal representation while creating an environment where talented professionals can grow, lead, and make a meaningful impact every day. We believe our people are our greatest asset. We foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make informed decisions, continuously improve, and deliver exceptional results for our clients. Every role contributes directly to helping injured individuals navigate one of the most challenging times in their lives while supporting the continued growth and success of our firm. Our Core Values Faith – We act with integrity, honesty, and purpose in everything we do. Accountability – We take ownership of our work, our commitments, and the results we deliver. Leadership – We lead by example, inspire others, embrace continuous improvement, and develop high-performing teams. Loyalty – We build lasting relationships through trust, respect, and dedication to our clients, teammates, and community. Service to Our Clients – We are committed to delivering compassionate, responsive, and exceptional legal representation that maximizes every client's opportunity for success. Service to Our Teammates – We foster a culture of collaboration, respect, support, and shared success where every team member has the opportunity to grow and thrive. Service to Our Community – We believe in making a positive impact beyond the courtroom by serving and strengthening the communities where we live and work. If you are passionate about helping injured clients, thrive in a fast-paced, results-driven environment, and are committed to delivering exceptional client service while continuously growing your career, we invite you to join The Ward Law Group and help us change lives - one client at a time.

Job Description

The Client Support Representative serves as the first point of contact for clients, vendors, and visitors, providing professional and courteous service while supporting daily office operations.

Key Responsibilities:

Answer and route incoming calls with professionalism and efficiency.
Greet clients, vendors, and visitors in a warm and welcoming manner.
Accurately document and update information in the firm's systems.
Perform general administrative and clerical tasks as assigned.
Provide front desk coverage as needed.
Maintain a clean, organized, and professional reception and common areas.
Follow first-call resolution standards to ensure a positive client experience.
Participate in training and remain current on firm processes, procedures, and service standards.

Qualifications

Fluent bilingual communication skills in English and Spanish (read, write, and speak).
Strong customer service and communication skills.
Professional demeanor and positive attitude.
Ability to multitask and stay organized in a fast-paced environment.
Basic computer and data entry skills.
Reliable, dependable, and team-oriented.
Must be able to work onsite five (5) days per week in our New York office located at 535 Fifth Avenue, New York, NY.
Legal experience is not required. Candidates with customer service, call center, administrative, hospitality, healthcare customer service, or similar client-facing experience are encouraged to apply.

Additional Information Compensation & Benefits

Competitive salary commensurate with experience
Professional development and continuing education support
Collaborative, growth-oriented team environment
Medical, dental & vision
Hospital plans
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
Company paid short and long-term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Employee Assistance Program
Tuition Assistance
Paid time off and paid holidays

Join Our Team At The Ward Law Group, every role contributes to changing lives. If you're looking for an opportunity where your skills, attention to detail, and dedication to client service can make a meaningful impact, we'd love to hear from you. Apply today and become part of a team that's committed to excellence, growth, and serving our clients with compassion. The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.

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Skills

Front Desk
Bilingualism
Communication skills
Customer service
Multitask
Data entry

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Jobs in the United States