Full-Time Customer Service Associate

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Some of the perks of joining The UPS Store team!

• Full-time position (40 hours)
• Day time retail hours 8:30am-7:00pm - Flexible hours

*Meal compensation

*Medical Benefits

• Paid Vacation
• 401k plan

*Monthly sales incentives in additional to base salary

JOB DESCRIPTION

• The Full-Time Center Associate provides customer service to customers for all business services. The ideal candidate needs to be:
• Prompt, reliable, and responsible
• Weekend availability is a must
• Strong computer skills and training in applications will be provided.
• Able to operate independently and be self-driven to complete tasks
• Excellent written and verbal communication skills
• Fluent English & Spanish speaking is a plus
• Able to lift 50 pounds
• The full-time and part -time positions will be required to work at both of our locations in Tustin and Lake Forest

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned
• Able to lift 50+ pounds
• Communicates effectively with customers
• Prompt, reliable, and responsible
• Available to work weekdays and weekends.

•

QUALIFICATIONS

• Strong computer skills, including Microsoft Office and Adobe Suites
• High school diploma or GED required
• Must be over 18 years old due Notary Certification and Livescan Certification

BENEFITS

• Medical Insurance
• Flexible Schedule and Daytime hours
• Uniforms Provided
• Advancement Opportunities ability to grow within the company
• Monthly Sales Incentives
• Company-paid Notary and Live Scan / Fingerprinting certification
• Retail Store day time hours 9:00am-7:00pm

COMPENSATION

• Starting at $16 hr (after training) up to $18 hr with monthly Sales Incentive (Salary Based + medical benefits)