Jobs in the United States

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Front Desk Agent
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Program Manager - Business Process Gov

United States Of America, CT, United States

Job Title: Program Manager - Business Process Governance Location: Orange, CT Salary Range: $92,700 - $120,500 Work Type: Office, 5 days

Apply on iberdrola.wd3.myworkdayjobs.com About employer

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Job details

Pay: Job Title: Program Manager - Business Process Governance Location: Orange, CT Salary Range: $92,700 - $120,500 Work Type: Office, 5 days
Apply by: Dec 4, 2026
Experience: Bachelor's degree with a minimum of 2 years of program /project management experience in a related field.
Posting language: English
Posted: Nov 12, 2026

Original job description

Position Information:

Job Title: Program Manager - Business Process Governance Location: Orange, CT Salary Range: $92,700 - $120,500 Work Type: Office, 5 days

What We Offer:

Competitive benefits and growth opportunities Generous performance‑based bonuses 12% 401(k) match Comprehensive health, dental, and vision insurance Tuition reimbursement Professional development and clear career advancement pathways

For more information please visit: Benefits - Avangrid

Job Summary

The Program Manager – Business Process Governance provides leadership in the development of foundational business processes for the implementation of a Quality Management System (cultural and technical impacts) across Avangrid Networks. The Quality Management System outlines the company’s approach to managing the interrelated business processes that contribute to its effectiveness and efficiency in meeting customer and stakeholder requirements and enhancing their satisfaction. This position requires frequent interactions with cross-functional teams with the purpose of producing documents written clearly and concisely appropriate for the business function. The candidate should have an eye for detail and process while also being flexible and open-minded.

Key Responsibilities

Manages programs and projects. Accountable for program/project delivery including scope and business case development, planning, execution, monitoring, and close out.
Prepares program/project plans, tracks and manages program/project performance against plans, and takes corrective action. Reports progress status to management.
Leads cross-functional project teams spanning multiple business areas filling the role of lead team member with respect to accomplishing day-to-day goals and provides direction and leads decision making.
Promotes the development and implementation of standard processes and procedures.
Supports Process Owners in the development and implementation of business processes and standard operating procedures.
Executes process analysis, identifies interdependencies, overlaps and gaps and makes recommendations to process owner and management to promote efficiencies.
Propose and implement interventions wherever gaps or overlaps are identified, or issues arise.

Required Qualifications

Bachelor's degree with a minimum of 2 years of program /project management experience in a related field.
Project/Program Management Certificate (or willing to obtain within one year)
Experience in leading teams
Proficiency in Microsoft Office tools (Word, Excel, Project, Visio, SharePoint, Teams)

Skills/Abilities:

Project Management (individual projects, linked projects, programs).
Problem solving and analytical skills and ability to multi-task
Interpersonal Skills
Communications / Influencing
Negotiation / Dispute Resolution
Agility, versatility, and flexibility; productive in a multi-tasking and rapidly changing environment.
Experience leading meetings, development of agendas, documentation of notes and follow-up activity.

Preferred Qualifications

Experience in implementing Quality Management Systems
Experience in continuous improvement methodology
Lean Six Sigma Certification(s) is a plus
Strong knowledge of aspects of at least one of the following business functional areas: Electric/Gas Operations, Customer Services and Processes and Technology

Company:

THE UNITED ILLUMINATING COMPANY

Mobility Information Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.

Job Posting End Date:

December-4-2026

Apply on iberdrola.wd3.myworkdayjobs.com About employer

More about this job

Skills

Business processes
Leadership
Quality assurance procedures
Develop business case
Decision making
Project management
Program management
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Visio
Microsoft SharePoint
Microsoft Teams
Problem solving
Analytical skills
Interpersonal skills
Negotiation
Multitasking
Documentation
Implement quality management systems
Process improvement
Lean manufacturing
Customer service
Regulatory compliance
Cybersecurity

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Work requirements

Jobs in the United States