Front Office Reception Agent

To increase guest satisfaction, the Reception Agent must provide efficient, prompt, and courteous service. Greet and assist arriving, departing, and in-house guests, in accordance with The Umstead's guidelines. Responsibilities for this position include:

• Must be able to register, process, and greet customers promptly;
• Checks the daily arrival list and blocks any special requests
• Responds to guest requests for information about the hotel and its surroundings;
• Arranges for special services requested by the guest;
• Stays current with developments in the hotel by reviewing the communication tools
• Arranges fulfillment of guest services by working with Bell staff, Housekeeping, Reservations and Room Service;
• Follows-up and verifies arrivals by updating registration cards in regards to spelling of guests name, address and method of payment;
• Resolves any guest related problems graciously and expeditiously, while simultaneously protecting the interests of both the guests and the hotel
• Is aware, at all times, of current room status and room availability;
• Is fully aware of The Umstead Hotel and Spas service concepts;
• Is fully aware of, and knows how to handle, all current and future hotel promotions;
• Minimizes loss of revenue by adhering to all established credit procedures & monitors customer accounts to insure adherence to hotel credit limits
• Adheres to hotel policies regarding the use of cash banks
• Ensures that guest mail and messages are delivered promptly;
• Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotels guests;

Qualifications

• High School diploma or equivalent required.
• Bachelor's Degree preferably in hospitality or hotel management preferred
• Experience working at luxury property or hotel preferred
• Must be able to operate switchboard, fax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment.
• Communicates effectively with colleagues, guests, and supervisors.
• Ability to work as a team as well as individually.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance