Telephony/IVR Developer

6+ month with potential to Convert or Extend

Remote - Must reside in US

Qualifications/Skills Needed:

-The developer needs to be an experienced IVR developer with AWS Connect experience.

· The candidate should have experience building contact flows (both call and chat) in AWS Connect.

· The developer's primary responsibilities are to analyze, design, implement and test customized software applications.

· The developer will have a strong knowledge of software development and design and will have experience working to develop business-

critical applications for contact centers.

DUTIES

-Participate in the design, development and delivery of solutions on IVR solution

· Develop efficient and high-performance call flows

· Create unit tests to maximize code coverage and cover end to end business scenarios

· Support existing architecture and code

· Documents call flows and design as needed Work with other teams to understand scope and design efficient solution

· Collaborates within the Agile framework, fosters a team approach to software development and delivery

· Ensure all code developed follows DevOps practices

PREVIOUS JOB TITLES FOR THIS ROLE

-IVR Engineer

· Telecom Engineer

· Telecom integrations engineer

REQUIRED SKILLS

-Node.JS

-AWS Lambda and DynamoDB

-Terraform

PREFERRED SKILLS

-Genesys Dialer

-Amazon Connect

-AWS SQS, firehose and Event Bridge

Not eligible for Corp2Corp

Candidates must be legally authorized to work in the US without sponsorship.