Volunteer: E-Commerce Specialist

PURPOSE: Our E-Commerce Specialist assists our Global Sales & Marketing Team by organizing our online inventory and help design social media campaigns to increase our digital sales of event tickets as well as push customers to our third-party merchandise store. Our sales are vital in fundraising to supporting our mission to use the excitement and inspiration of space as a catalyst for educating and developing the next generation of explorers.

DUTIES AND RESPONSIBILITIES:

• Manage our online inventory.
• Optimize paid advertising campaigns using SEO and other tools.
• Assist the Global Sales & Marketing Team in tracking changes in website traffic or increases in sales.
• Understand the mission of the company, including the brand, client, donor, strategic plan, and all other aspects of service delivery.
• Aid the Marketing Director in preparing ideas for planned campaigns and provide suggestions to the Global Event Planning Team for improving customer experience on social platforms.

VOLUNTEER JOB REQUIREMENTS:

• Working knowledge of e-commerce suites such as WooCommerce.
• Entry-level understanding of sales strategy and how to use the concepts throughout various forms of outreach.
• Managing digital product inventory and ticket sales.
• 1-2 years of sales experience preferred (but not required).
• Working knowledge of, or willingness to learn, Google Suite, Canva, HubSpot, and Buffer.
• Ability to work alongside a diverse group of employees and simultaneously work toward many company initiatives at once.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Social media marketing knowledge (preferred).
• Superior oral and written communication skills.
• Excellent organization and time management.
• Internet research skills (preferred).
• Knowledge of web analytics software including Facebook Insights, Google Analytics, and HubSpot to track sales campaign performance (preferred).
• Experience with content management systems, word processor applications, and image/video editing software (preferred).

WORKING CONDITIONS AND PHYSICAL EFFORT:

• Work is normally performed remotely or in an event space environment.
• Work environment involves minimal exposure to physical risks, such as operating dangerous equipment or working with chemicals.