Administrative Support (MCO)

Job Summary: The Administrative Support provides essential administrative and document management support to ensure efficient departmental operations. This role is responsible for handling incoming mail, scanning and indexing documents, processing records requests, maintaining document retention procedures, and supporting internal and external customers.

Role and Responsibilities:

• Reports directly to the Administrative Support Team Leader
• Open, sort, and distribute departmental mail daily
• Scan and convert documents from mail, BWC, or other sources into the system, ensuring appropriate date stamps and timely indexing
• Shred files based on destruction dates
• Accurately prep (index) documents in the imaging system for distribution to appropriate staff members
• Demonstrate organization, attention to detail, dependability, and resourcefulness
• Print various letters and reports for distribution to clients, injured workers, attorneys, Third Party Administrators (TPAs), and other parties
• Process requests for medical records
• Fulfill employer supply requests
• Meet and maintain quality and performance standards
• Other duties as assigned by Team Leader, Supervisor, or Manager
• Uphold Sheakley’s Core Values

Qualifications:

• High school diploma or equivalent experience
• Strong computer skills
• Typing speed: 30–40 WPM
• 0-key proficiency: 9,000 KPH preferred / 30 WPM
• Ability to manage sensitive information and maintain confidentiality
• Excellent customer service, verbal, and written communication skills

Physical & Mental Demands:

• Ability to sit for prolonged periods
• Ability to lift files, reach, and carry up to 25 pounds