Shelter Program Manager I (9479)

ABOUT THIS OPPORTUNITY

Schedule/Hours:

• Full-time exempt position with flexible scheduling based on operational needs.
• May include evenings, weekends, holidays, on-call coverage, and overnight shifts in support of a 24/7 emergency shelter.

Pay: $55,000.00-$57,500.00 yearly Salary

*Please note a cover letter is required.

This position is responsible for:

Under the general direction of the Corps Officer, the Shelter Program Manager I, manages shelter operations to include scheduling, supervising, monitoring, and evaluating all shelter employees, the physical plant, and case management for clients. He/she monitors day-to-day program operations, maintenance, and repair of Emergency Shelter building and grounds; supervises and monitors all contracted maintenance services and vendors; conducts interviews of potential clients to determine appropriateness of admission to shelter; provides case management and counseling services to shelter residents; assists in preparing shelter clients to develop goal plans and overcome homelessness.

Key Responsibilities:

• Manage all shelter operations, including staff supervision, scheduling, program administration, facility oversight, and client case management.
• Design, implement, and oversee a high-barrier emergency shelter program that provides temporary housing and supportive services to individuals experiencing homelessness.
• Develop, evaluate, and revise shelter programs, policies, and procedures to ensure compliance with Salvation Army policies and applicable grant and contract requirements.
• Collaborate with community agencies and service providers to coordinate housing, life-skills training, meals, and supportive services for residents.
• Serve as the program representative at community meetings, committees, and partner organizations to enhance visibility and strengthen community partnerships.
• Conduct client intake interviews and determine eligibility and appropriateness for shelter admission.
• Coordinate client orientation and ensure residents understand program expectations, rights, and responsibilities.
• Provide case management, counseling, and individualized service planning to help residents achieve self-sufficiency and overcome homelessness.
• Facilitate life-skills training, house meetings, referrals, and follow-up services to support client progress and goal attainment.
• Supervise, train, schedule, monitor, and evaluate shelter staff, including housing monitors, kitchen staff, custodial staff, relief workers, and interns.
• Participate in recruiting, interviewing, onboarding, and performance management of shelter employees.
• Foster a professional, respectful, and positive work environment for employees, clients, and community partners.
• Maintain accurate case files, client records, statistical data, reports, and program documentation to ensure accountability and compliance.
• Monitor shelter facilities, conduct inspections, coordinate maintenance and repairs, and ensure compliance with safety, health, and regulatory standards.
• Manage shelter inventory, supplies, vendor relationships, and facility-related expenditures within budget guidelines.
• Ensure the security of residents, staff, facilities, and property, including oversight of building access and security systems.
• Attend professional development, training, and management conferences to maintain current knowledge and improve program effectiveness.
• Respond to emergencies, crises, special events, and resident needs outside of normal business hours when necessary.
• Perform other duties as assigned.

Physical Requirements:

• Ability to meet attendance requirements.
• Ability to read, write, and communicate the English language.
• Duties are performed seated or intermittently sitting, standing, or stooping.
• Occasional lifting of light objects (less than 25 lbs) and occasional lifting of objects weighing 25 to 50 pounds is necessary.

Working Conditions:

Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Qualifications

WHAT WE ARE LOOKING FOR IN YOU

Education and Experience

Bachelor’s degree from an accredited college or university in Social Work, Human Services or related field;

And

Two three years of social services experience with at least one year in a supervisory capacity;

Or

Master’s degree in Social Work or related field and one year of social services experience.

Certifications/Licenses:

LPC highly desirable

Valid State Drivers’ License