Front Office Supervisor

Front Office Supervisor Job Identification 215546 Job Category Guest Services, Operations, and Front Office Job Schedule Full time Locations The Roosevelt New Orleans, A Waldorf Astoria Hotel (On-site) Salary 18.00 Equal Opportunity Employer EOE, including disability/vets ::: {bind="class: 'cc-columns-count-' + columns.length, style: { gap: gap}"} ::: {bind="style: { backgroundColor: params.backgroundColor, backgroundImage: backgroundSrc, borderRadius: borderRadius, maxWidth:maxWidth, height: height }, class: 'cc-column--' + size() + className"} ::: {bind="style:{padding: padding}"} ::: {bind="class: uniqueWrapperClass"} ::: {bind=" class: customizationParams.commonParams.cssClass, attr: { id: customizationParams.commonParams.cssId }, customStyles: customizationParams.commonParams, "} ::: {bind="html: pageData().job.description"} Exceptional Hospitality Starts with You Picture yourself brightening someones day. When you join our Hotels team, thats exactly what youll do every time you come to work! As a Front Office Supervisor, youre not just supervising daily front office operations - youre spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. ::: ::: ::: ::: ::: ::: ::: {bind="class: 'cc-columns-count-' + columns.length, style: { gap: gap}"} ::: {bind="style: { backgroundColor: params.backgroundColor, backgroundImage: backgroundSrc, borderRadius: borderRadius, maxWidth:maxWidth, height: height }, class: 'cc-column--' + size() + className"} ::: {bind="style:{padding: padding}"} ::: {bind="class: uniqueWrapperClass"} ::: {bind=" class: customizationParams.commonParams.cssClass, attr: { id: customizationParams.commonParams.cssId }, customStyles: customizationParams.commonParams, "} ::: {bind="html: pageData().job.responsibilities"} Here's what you'll do during a typical day: Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency ::: ::: ::: ::: ::: ::: ::: {bind="class: 'cc-columns-count-' + columns.length, style: { gap: gap}" style="margin: 0px; padding: 0px; font-size: inherit; font-family: inherit; font-weight: inherit; font- "} :::