The Resource Center has been providing services to persons with disabilities in the Chautauqua County area since 1958. From our humble beginnings as a gathering of parents and concerned citizens who wanted to provide educational and training opportunities for persons with developmental and intellectual disabilities, The Resource Center has grown into a comprehensive agency providing services to thousands of persons with all types and levels of disabilities.
The Resource Center is the largest non-governmental employer in Chautauqua County with more than 1,300 employees on its payroll.
The mission of The Resource Center is to support individuals with disabilities and other challenges in achieving maximum independence, contributing to their community, experiencing lifelong growth, and enjoying quality of life.
Assistant Residence Manager 1, 2 and 3 – JOB DESCRIPTION
RESPONSIBLE TO: Residence Manager/Residential Site Supervisor
FUNCTION:
To assist the Residence Manager/Residential Site Supervisor in the effective operation of the residence. In conjunction with and/or in the absence of the Residence Manager/Residential Site Supervisor, provides supervision to direct support staff and ensures the implementation of individualized programming for each person who resides at the residence.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Working knowledge of educational/training techniques for persons with intellectual and developmental disabilities; demonstrated competency in working with people with disabilities. The ability to understand and follow written plans and track, collect and interpret data, including acceptable writing skills for record documentation; the ability to oversee delivery of services. The ability to organize time well and manage multiple responsibilities effectively and in a timely fashion. Reliability, adaptability, flexibility and a willingness and availability to work additional, non-scheduled hours in order to ensure coverage as needed or assigned. Ability to successfully complete and maintain required in-service training, including NYS Medication Administration Certification. Physical condition commensurate with the demands of the job, including the ability to lift people in order to assist in transferring and positioning and the ability to perform Strategies for Crisis Intervention and Prevention (SCIP) maneuvers and maintain SCIP certification is essential.
Valid driver’s license and acceptable driving record according to guidelines established by The Resource Center’s insurance carrier or equivalent accommodations required.
MINIMUM QUALIFICATIONS:
Assistant Residence Manager I:
High school diploma or GED plus two (2) years’ work experience with favorable work history; OR Associates degree or 60 credit hours of college course work, preferably in a human service-related field; OR an equivalent combination of education and experience sufficient to indicate ability to do the job.
Management/supervisory/administrative experience strongly preferred but not required; Experience working with people with disabilities strongly preferred.
Assistant Residence Manager 1
Applies to all IRA locations with six (6) beds or less.
Assistant Residence Manager II:
High school diploma or GED plus two (2) years’ work experience with favorable work history; OR Associates degree or 60 credit hours of college course work, preferably in a human service-related field; OR an equivalent combination of training and experience sufficient to indicate ability to do the job.
Management/supervisory/administrative experience strongly preferred but not required; Experience working with people with disabilities strongly preferred.
Assistant Residence Manager 2
Applies to all IRA locations with seven (7) – nine (9) beds.
Assistant Residence Manager III:
High school diploma or GED plus four (4) years’ work experience with favorable work history; OR Associates degree or 60 credit hours of college course work, preferably in a human service-related field plus two (2) years’ work experience with favorable work history; OR an equivalent combination of education and experience sufficient to indicate ability to do the job.
Minimum of one (1) year of which was in a management/supervisory/administrative capacity; Experience working with people with disabilities strongly preferred.
Participation in agency Leadership Career Path maybe substituted for one (1) year of management/supervisory experience.
Assistant Residence Manager 3
Applies to all IRA locations with ten (10) or more beds and all ICF locations of, Celoron A, Celoron B, Chandler, and Foote Avenue A1, A2, B3, B4, C5, C6.
Additional Minimum Qualification:
All Assistant Residence Managers are required to obtain the Front-Line Supervisor NADSP Certification within the first year as an Assistant Residence Manager.
IDENTIFIED KEY COMPETENCIES:
Demonstrates understanding and success in core competencies as outlined by the Centers for Medicaid & Medicare Services (CMS), which includes competency in the areas of communication, person-centered practices, evaluation and observation, crisis prevention and intervention, safety, professionalism and ethics, empowerment and advocacy, health and wellness, community living skills and supports, community inclusion and networking, cultural competency, and education, training, and self-development.
DUTIES
Performs all other duties as assigned.
SUPERVISORY:
In conjunction with and/or in the absence of the Residence Manager/Residential Site Supervisor, provides administrative supervision of assigned residence staff, including but not limited to:
- Prepares discipline in as needed and in accordance with Collective Bargaining Agreement, and submits to Residence Manager/Residential Site Supervisor for review. In conjunction with Residence Manager, provides discipline to employee.
- Provides feedback to Residence Manager/Residential Site Supervisor on each employee’s performance evaluation.
- Provides in-service education, coaching, and development and support to new and existing employees.
- In conjunction with Residence Manger/Residential Site Supervisor, ensures Staff Assignment sheets are completed and accurate prior to each shift to ensure the planning and provision of service and care to each person.
- In conjunction with Residence Manager/Residential Site Supervisor, reviews each person’s Plan of Protection (IPOP) Acknowledgement reports, Plan of Nursing Services (PONS) acknowledgement reports, and Behavior Support Plans (BSP) training plans, and ensures all employees have been fully trained on peoples’ l plans prior to supporting the person.
- Provides feedback to Residence Manager/Residential Site Supervisor on employee attendance.
- When assigned and upon being trained, prepares the site schedule in accordance with TRC policy and the Collective Bargaining Agreement to ensure that there are an adequate number of staff to fulfill assigned responsibilities, particularly during critical care times of mealtimes and bathing.
- Provides orientation and training to new staff assigned to the residence.
- Provides modeling, guidance, and training to direct support professionals.
- Provides crisis intervention support services to direct support professionals as needed or assigned.
- Contributes to a positive environment and provides just-in-time training and coaching whenever necessary.
OTHER DUTIES: Refer to Appendix
REQUIRED TOOLS: Refer to Appendix
5/2018, 3/2019, 6/2024, 5/9/2025, 3/6/26, 4/13/26
I/DD Services
The Resource Center
Salary Grade:
11/12/13
FLSA Status:
Non-Exempt
PTO/CAT
3
CFR:
202
Acknowledgement:
__________________________________________________________________
Employee Name (Print)
__________________________________________________________________
Employee Signature & Date
__________________________________________________________________
Supervisor Name (Print)
__________________________________________________________________
Supervisor Signature & Date
Assistant Residence Manager 1, 2, 3 – JOB DESCRIPTION APPENDIX
OTHER DUTIES
DIRECT SUPPORT:
Provides direct care and direct support services to assigned people with disabilities, including but not limited to:
- Reviews and acknowledges peoples’ plans and provides assistance and support to people in completing personal care/daily living tasks and community activities in accordance with their plans.
- Assists people supported in the pursuit of personal interests in the community, as well as, at the site, including religious functions.
- Supports people to attend medical appointments as scheduled and ensures all necessary health related information is relayed to the medical provider and the site nurse as appropriate.
- Provides care for the health needs of people supported, including calling the physician when necessary and ensuring that their instructions are documented and followed.
- Provides crisis intervention support services to people supported as needed or assigned.
- Encourages, guides and teaches people supported in developing daily living skills.
- Intervenes and reports any incidents or unusual occurrences as per policy/procedure. Ensures any immediate protective action is taken.
- Demonstrates appropriate interaction with people supported consistent with the NADSP Code of Ethics.
- Provides behavioral support to people in accordance with the person’s Behavioral Support Plan and/or Mental Health Monitoring plan, and utilizes intervention techniques as appropriate, including SCIP-R.
- Acts as a responsible custodian for The Resource Center as the representative payee, and ensures the security of all assigned funds, including petty cash, personal fund expenditures, and peoples’ personal property, and secures itemized receipts for all funds spent.
- Uses person-centered language, adheres to professional boundaries, and promotes cooperation and teamwork, with primary focus to provide quality care to the people supported.
- Involved in completing and/or coordinating a variety of tasks, which contribute to effective operation of the household, including but not limited to: transportation, shopping, housekeeping, meal planning and preparation, and maintenance.
LEADERSHIP/SUPERVISORY:
- Provides for the health, safety and comfort of each people supported by addressing day-to-day problems which arise including but not limited to: health needs, physical plant problems, staff and/or person supported interaction problems, etc. In an emergency, ensures that all emergency procedures are followed.
- Models the tasks performed daily by direct support staff and provides guidance and feedback to direct support staff as necessary.
- Provides site-specific training to newly hired direct support staff in areas including, but not limited to: Individual Plans of Protections, milestone implementation and daily direct support tasks to ensure that all employees reach desired competencies by the completion of the introductory period.
- Ensures that all duties performed by direct support staff are carried out and are consistent with and in compliance with regulatory requirements and TRC policy and procedure.
- Trains all newly hired direct support staff in the completion of all assigned documentation and paperwork, including Incident Reports, consistent with regulatory and/or departmental policy and procedure.
- Ensures all staff on shift complete necessary documentation prior to end of shift.
- Leads pre-shift meeting to promote teamwork and ensure all staff are up-to-date on care needs of people supported.
- Participates in the training of new Assistant Residence Managers, as needed or assigned.
- Participates in the completion and/or coordination of a variety of tasks that contribute to the effective operation of the household, including but not limited to: transportation, shopping, housekeeping, meal planning and preparation and maintenance
- Promotes cooperation and teamwork among all involved in the life of a person being supported, staff, other people and their families, friends or correspondents.
- In conjunction with the Residence Manager/Residential Site Supervisor, provides appropriate feedback to assigned direct care employees in areas including but not limited to:
- Job Performance
- Progressive Discipline
- Performance evaluation
- Training
- Attendance
- Interactions with others, including both staff and residents
ADMINISTRATIVE:
- In conjunction with the Residence Manager/Residential Site Supervisor, ensures the implementation of a daily schedule of activities and services in accordance with each person’s individual program plan.
In conjunction with the Residence Manager/Residential Site Supervisor, assumes responsibility for petty cash expenditures and individuals’ personal funds expenditures and ensures the security of all funds, property and supplies located at the residence. In conjunction with the Residence Manager/Residential Site Supervisor, completes staff assignment sheets and ensures adequate staffing is in place to meet the needs of the site. Ensures that all duties carried out are consistent with and in compliance with regulatory requirements and TRC policy and procedure.Contributes to the development of comprehensive service planning activities for each person, by observing how the person may best learn new skills and monitoring the progression/regression of service plan goals.Attends annual, semi-annual review and/or other team meetings as necessary and advises team members of significant problems or progress regarding person’s supported treatment planning and implementation, as needed or assigned.In collaboration with the Residence Manager/Residential Site Supervisor, monitors and ensures the completion of all required documentation and records. Collaborates with the Interdisciplinary Team in the development, monitoring, and updates of peoples’ plans.In conjunction with the Residence Manager/Residential Site Supervisor, maintains and promotes open communication with peoples’ families and correspondents, to ensure ongoing support.Conducts fire drills and submits documentation as required.As needed or as assigned by the Residence Manager/Residential Site Supervisor, participates in conducting pre-placement visits for potential new individuals to the home. Completes all trainings as assigned, including ‘train the trainer’ to support Adult Learners.
OTHER DUTIES:
- Maintains NYS Medication Administration Certification and administers medications as prescribed, as needed or as assigned.
- Maintains compliance with state and federal regulations as well as agency and program policies and procedures.
- Participates in quality assurance and site/agency re-certification process.
- Performs all other related duties as needed or assigned.
REQUIRED TOOLS:
- Badge Access (Assigned location)
- E-mail
- Shared Drive (Residential)
- Time and Attendance System
- Training Management System
- EHR (Management access)
- Purchasing Software
- Maintenance Software
- Key2purchase
5/2018, 3/2019, 6/2024, 5/9/2025, 3/6/26, 4/13/26
I/DD Services
The Resource Center
Salary Grade:
11/12/13
FLSA Status:
Non-Exempt
PTO/CAT
3
CFR:
202
Acknowledgement:
__________________________________________________________________
Employee Name (Print)
__________________________________________________________________
Employee Signature & Date
__________________________________________________________________
Supervisor Name (Print)
__________________________________________________________________
Supervisor Signature & Date
The Resource Center is an equal employment opportunity employer and will not discriminate on the basis of race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, citizenship status, military status, domestic violence status, predisposing genetic characteristics or genetic information, physical or mental disability, any other category protected by law, or any other non-job related characteristic. As needed, The Resource Center will provide reasonable accommodations for disabilities to employees and applicants whenever such accommodation would not create an undue hardship or a safety concern in the conduct of TRC’s operations.