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Career Day in Flagstaff, AZ!
Community Choice Financial Family of Brands
Flagstaff, AZ
Join us for Career Day in Flagstaff, AZ!Every Thursday
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General Clerk I (KAFB Mailroom)
Goodwill Industries Of South Mississippi
Biloxi, MS
…illness and disability coverage, 403(b) Retirement Savings program, paid vacation and sick time, employee discounts, for all team…
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Customer Success Manager (Req #1487)
ePlus Technology, inc.
TX
- $75,000 to $120,000 USD / year
As a Customer Success Manager (CSM) you will be accountable for managing the customer experience and satisfaction of Services delivery to client accounts, within a defined area of the…
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Senior Data Engineer - Microsoft Fabric
Black & Veatch Family of Companies
Cary, NC · Overland Park, KS
At Black & Veatch, you’ll be part of work that matters - designing, creating, and building the infrastructure communities rely on every day, from concept through execution.
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TM
Leasing Manager
The Michaels Organization
Buffalo, NY
- $21 to $23 USD / hour
…teammates can be proud to be a part of the extraordinary, every…
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Surveyor – Acute Health Facilities
Department of Health and Human Services
Lewiston, ME · Bangor, ME · Portland, ME · Augusta, ME
- $61,193.6 to $86,403.2 USD / year
…lead" - as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package,…
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Case Manager
RIVER VALLEY CHILD DEVELOPMENT SERVICES INC
Charleston, WV
Participate in all required committees, conferences, meetings and training relevant to the program and/or agency.
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Case Manager
RIVER VALLEY CHILD DEVELOPMENT SERVICES INC
Parkersburg, WV
Participate in all required committees, conferences, meetings and training relevant to the program and/or agency.
Added 1 min ago
RC
Hourly Restaurant Manager
Raising Cane's
Baton Rouge, LA
- $18 USD / hour
The Restaurant Manager is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane’s standards and culture in shift management…
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RC
Restaurant Zone Manager
Raising Cane's
Baton Rouge, LA
- $15 USD / hour
The Restaurant Zone Manager is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane’s standards and culture in management…
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EH
Community Liaison Home Health
Enhabit Home Health & Hospice
Thornton, CO
- $60,000 to $75,000 USD / year
Serves as the primary relationship manager between the company and referral sources including physicians, physician practices, hospitals, health systems, inpatient facilities, senior living…
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EH
Community Liaison Home Health
Enhabit Home Health & Hospice
Greenwood Village, CO
- $60,000 to $75,000 USD / year
Serves as the primary relationship manager between the company and referral sources including physicians, physician practices, hospitals, health systems, inpatient facilities, senior living…
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EH
Community Liaison Home Health
Enhabit Home Health & Hospice
Fort Collins, CO
- $60,000 to $75,000 USD / year
Serves as the primary relationship manager between the company and referral sources including physicians, physician practices, hospitals, health systems, inpatient facilities, senior living…
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Community Liaison Home Health
Enhabit Home Health & Hospice
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Serves as the primary relationship manager between the company and referral sources including physicians, physician practices, hospitals, health systems, inpatient facilities, senior living…
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Community Liaison Home Health
Enhabit Home Health & Hospice
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- $60,000 to $65,000 USD / year
Serves as the primary relationship manager between the company and referral sources including physicians, physician practices, hospitals, health systems, inpatient facilities, senior living…
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Community Liaison Home Health
Enhabit Home Health & Hospice
Tempe, AZ
Serves as the primary relationship manager between the company and referral sources including physicians, physician practices, hospitals, health systems, inpatient facilities, senior living…
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Community Liaison Home Health
Enhabit Home Health & Hospice
Phoenix, AZ
Serves as the primary relationship manager between the company and referral sources including physicians, physician practices, hospitals, health systems, inpatient facilities, senior living…
Added 1 min ago
Community Liaison Home Health
Enhabit Home Health & Hospice
Tempe, AZ
Serves as the primary relationship manager between the company and referral sources including physicians, physician practices, hospitals, health systems, inpatient facilities, senior living…
Added 1 min ago
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Community Liaison Home Health
Enhabit Home Health & Hospice
Greenwood Village, CO
- $65,000 to $70,000 USD / year
Serves as the primary relationship manager between the company and referral sources including physicians, physician practices, hospitals, health systems, inpatient facilities, senior living…
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Area Safety Manager
First Student
Albany, NY
The Area Safety Manager (ASM) supports the safety of designated locations for all operational, facility and shop activities within the geographic area. The ASM works directly with the Area…
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Event Lead
ABM US
Petersburg, VA
…Lead provides supervision at an assigned location when the Manager is not present. The Shift Leader demonstrates established standards to keep the buildings/facilities clean and safe for…
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DB
Registered Nurse or Licensed Practical Nurse / Day Shift - Sign on Bonus Eligible!
Default Brand
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Perform any other duties as assigned by Nurse Manager, Program Director, Site Director, and/or DON.
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Supervisor
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- $72,000 USD / year
…re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets,…
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Digital Banking Product Manager
FAIRWINDS is an Equal Employer.
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…union nationally endorsed by The Dave Ramsey Show, where every day is a step toward financial freedom - for our members and for…
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Assists with translating population health and quality program requirements into operational workflows

Closed listing

The RealReal

Senior Manager, Community Management

San Francisco, CA, United States
Syracuse, NY, United States

The expected salary range for this role is $130,000-$165,000.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: The expected salary range for this role is $130,000-$165,000.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

About The Role The Senior Manager, Community Management will build and lead The RealReal’s community presence, initially focused on Reddit with the opportunity to expand to other strategically important platforms.

Sitting within Brand Strategy & Integrated Marketing, this role will shape how The RealReal participates in communities where customers form opinions about our brand, authentication, condition standards, service, and luxury resale. Through authentic participation, transparency, and responsive engagement, this person will strengthen brand trust and the community signals that influence organic and AI-powered discovery.

This is a strategic and hands-on role. The Senior Manager, Community Management will define the approach and operating model while personally monitoring conversations, creating posts and responses, building community relationships, and determining when to engage or escalate.

The role will partner closely with our CX team. Community Management will own the public interaction, initial response, escalation, and appropriate closure, while CX investigates and executes customer-specific resolutions. Success requires strong brand judgment, deep Reddit fluency, and the ability to act independently in fast-moving situations.

What You Get To Do Every Day

Develop and execute The RealReal’s Reddit-first community strategy, including priority communities, participation model, account approach, governance, and roadmap
Serve as the hands-on voice of The RealReal, creating posts, comments, and responses that are timely, useful, and appropriate to each community
Build trusted relationships with moderators and community members through consistent, non-promotional participation
Exercise independent judgment about when and how the brand should engage, escalating sensitive legal, authenticity, safety, media, or reputational issues
Partner with CX to acknowledge and triage customer issues, initiate resolution workflows, and close the public communication loop
Participate in a shared evening and weekend coverage rotation with CX for urgent community conversations
Create Reddit-native content and develop briefs or first drafts for educational content with relevant experts and teams
Establish a cost-effective roadmap for monitoring, listening, and community-management tools
Partner with SEO/AEO teams to connect community activity with organic and AI-search priorities
Translate community conversations into recurring insights, highlighting customer pain points, reputational risks, and opportunities
Establish engagement guidelines, response standards, escalation protocols, moderation principles, and account governance
Measure performance across response time, resolution closure, engagement quality, sentiment, community health, priority conversation coverage, and shared SEO/AEO outcomes

What You Bring To The Role

Minimum Requirements:

8 to 10 years of experience in community management, social media, brand communications, reputation management, or a related field, including several years directly operating on Reddit
Demonstrated success building and managing an authentic brand or organizational presence on Reddit
Deep understanding of Reddit culture, subreddit norms, moderation practices, account credibility, and effective brand participation
Exceptional writing skills and the ability to communicate with clarity, empathy, and sound judgment
Strong brand and reputational judgment, with the ability to make independent decisions in ambiguous, fast-moving environments
Experience creating platform-native content and briefing creative teams or subject-matter experts on more developed content
Experience managing public customer concerns or reputational issues with CX, Communications, Legal, or operational teams
Ability to move fluidly between strategy and execution
Experience with social listening, community monitoring, moderation, reporting, and workflow tools
Strong analytical skills and the ability to translate community conversations into clear business insights
Strong cross-functional leadership skills
Flexibility to support urgent issues outside standard business hours as part of a shared coverage model

Preferred Requirements:

Experience with a consumer-facing brand with a complex customer experience or meaningful reputation considerations
Experience in luxury, fashion, retail, resale, marketplaces, or e-commerce
Experience building a community-management program from the ground up
Familiarity with the role community platforms play in SEO, answer-engine optimization, and digital brand reputation

Compensation, Benefits, + Perks

Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid Parental Leave
9 Paid Company Holidays
Flexible Time Off (With Manager Approval)
Find out more about our Benefits here.

The expected salary range for this role is $130,000-$165,000. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories - including women's and men's fashion, fine jewelry and watches, art, and home - in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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Skills

Communication skills
SEO
Community medicine
Reporting
Workflow
Analytical skills
Leadership
Customer experience

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