Jobs in the United States

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Added 1 min ago
Stylist
Ulta Beauty, Inc.
Chandler, AZ
…emphasis on the guest’s total look. They support the Experience Manager (EM) and the Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity),…
Added 1 min ago
Elite Stylist
Ulta Beauty, Inc.
Chandler, AZ
…emphasis on the guest’s total look. They support the Experience Manager (EM) and Assistant Services Manager (ASM) and focus on performance (service sales, and productivity), people (guest…
Added 1 min ago
Master Stylist
Ulta Beauty, Inc.
Chandler, AZ
…emphasis on the guest’s total look. They support the Experience Manager (SM) and Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people…
Added 2 mins ago
Manager, Terminal/Port Ops
Crowley Maritime Corporation
SAN JUAN
May also conduct customer tours and sales calls as requested, and by coordinating service requirements for them both directly and indirectly.
Added 11 mins ago
Senior Manager, Authentication
The RealReal
Phoenix, AZ
…interest in the luxury fashion resale market. The Authentication manager will be responsible for overseeing the Authentication team as well as all processes related to managing inbound…
Added 11 mins ago
TechOps Administrator
The RealReal
Perth Amboy, NJ
…variety of technical issues while ensuring the highest-level customer service. You will flex between retail, authentication, and corporate office locations in NY and NJ areas to support…
Added 11 mins ago
Senior Product Manager, B2B & Customer Support
The RealReal
Bellflower, CA
…that powers luxury consignment at scale. As the Senior Product Manager for B2B & Customer Support, you will own the end-to-end product strategy for our high-scale vendor and client platform…
Added 16 mins ago
CH
Foreign Pharmacy Grad - International Pharmacy Intern
CVS Health
Union Gap, WA
- $30 to $42 USD / hour
…promptly, safely, and accurately, and we are providing caring service that exceeds patient expectations. You will learn to operate as part of the pharmacy team through consistent…
Added 16 mins ago
CH
Foreign Pharmacy Grad - International Pharmacy Intern
CVS Health
Kennewick, WA
- $30 to $42 USD / hour
…promptly, safely, and accurately, and we are providing caring service that exceeds patient expectations. You will learn to operate as part of the pharmacy team through consistent…
Added 18 mins ago
Senior Cook
Corewell Health
Grand Rapids, MI
…and execution of hot and cold meals in our restaurants, room service, and grab & go markets. From line cooking and prep cooking to vegetable prep, short order cooking, catering, and mise en…
Added 27 mins ago
DO
MEDS Senior Tester
Department of Health Care Services
CA
- $8,625 to $11,557 USD / month
Excellent customer service with stakeholders.
Added 27 mins ago
SC
Cloud Engineer
State Controller's Office
CA
- $8,625 to $11,557 USD / month
Under the general direction of the Information Technology Manager I, the Information Technology Specialist II (ITS II) serves as a technical subject matter expert and lead responsible for…
Added 28 mins ago
Principal Quality Assurance Engineer
Westinghouse Electric Company
Cranberry Twp, PA
Added 28 mins ago
Project Manager - Procurement
Westinghouse Electric Company
Cranberry Twp, PA
Added 28 mins ago
SM
Account Manager
Staff Management | SMX
White Haven, PA
- $55,066.97 to $68,833.71 USD / year
In the role of Account Manager II, you will be a leader at the center of the action. Responsible for overall site operations and managing a service team that consist of Account Supervisors…
Added 28 mins ago
Program Manager - AVEVA PI System
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Feasterville-Trevose, PA
The ideal candidate must have experience managing PI System deployment and/or sustainment projects
Added 28 mins ago
A 2026 Leadership Development Program - Automotive
Sherwin-Williams Company
Huntingdon Valley, PA
…to branch operations as part of our Leadership Development Program ("LDP"). LDP is an eight (8) week program offering hands-on experience working in an industrial retail Automotive Branch…
Added 29 mins ago
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Added 29 mins ago
Local delivery driver
R.E. Michel Company, LLC
Chester, PA
Added 29 mins ago
HCV/Public Housing Program Assistant
DuBois Housing Authority
DuBois, PA
We are seeking an experienced, detail-oriented HCV/Public Housing Program Assistant to support both the Housing Choice Voucher (Section 8) program and Public Housing operations. This…
Added 29 mins ago
Senior Product Manager, Mobile Apps – Vehicle Productivity and Electrification Experiences
Ford Motor Company
Harrisburg, PA
Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and…
Added 29 mins ago
Warehouse Laborer - GROWMARK FS, LLC - Bedford, PA
Growmark FS
Bedford, PA
Added 29 mins ago
Operations admin ii
FEDEX CORPORATION AND SUBS 12
Bridgeport, PA
Added 29 mins ago
Launch & Integration Manager, re:Cycle Reverse Logistics
Amazon
Greencastle, PA
This is an onsite role based at re:Cycle's MDT (Greencastle, PA) flagship facility. As a Launch & Integration Manager, you will be embedded in the facility environment and have daily…
Added 30 mins ago
Item Processing and Imaging Mail Services Coordinator
First National Bank
Hermitage, PA

The RealReal

Senior Manager, Authentication

Phoenix, AZ, United States

Apply on careers.therealreal.com About employer

Applications open in a new tab.

Job details

Experience: 5+ years of experience managing a large team of diverse employees, preferably a non-exempt workforce.
Posting language: English
Posted: Nov 10, 2026

Original job description

About The Role The RealReal is looking for a candidate who is quick in decision-making, innovative, enjoys staying ahead of the curve and has an interest in the luxury fashion resale market. The Authentication manager will be responsible for overseeing the Authentication team as well as all processes related to managing inbound consignments.

What You Get To Do Everyday

Senior Authentication Manager will be responsible for understanding inbound consignment product flow; Focusing all department decision making and operating procedures around consignor experience
Partner with Receiving and Photo teams for all product channels to communicate consignment opportunities, rejection rate issues and items exceptions to ensure all inbound items complete the inbound process in a timely manner
Strong presence on the Authentication floor to assist with product distribution, answering questions about consignments and advising the team on processing large consignments.
Handling brand & authentication standards questions, giving on the spot feedback about challenging consignments
Look for ways to improve and promote quality; demonstrates accuracy and thoroughness
Oversee a team of about 100 employees to ensure all inbound product service level agreements and key performance indicators are met.
Responsible for all hiring which includes conducting interviews, schedule assessments and presenting offer letters
Understand headcount needs based on unit projections and being proactive about hiring for future vacancies
Responsible for creating and maintaining a positive work environment that contributes to a reduction in turnover
Constantly providing professional development for employees with a strong focus on those in leadership roles including senior authenticators, leads and assistant managers
Monitor employee performance at levels with a strong focus on leadership and elevated roles; providing coachings and trainings where needed
Responsible for calculating variable incentive plan and daily productivity totals
Responsible for creating tracking tools that help employees with performance visibility.
Utilize reporting platforms to manage individual production, team performance and reconcile exceptions issues
Pull reports to track and manage productivity metrics for each inbound product channel
Manage authentications standards and ensure compliance with authenticity, quality and brand standards
Act as the key point of contact for the sales and merchandising teams
Work closely with other department managers to ensure all inbound groups have the assistance they need to process consignments
Attend all required cross-departmental meetings and present relevant information to the team
Continuously communicate with the operations and merchandising department to ensure brand compliance is being communicated and merchandise acceptance is consistent with business needs
Responsible for conducting team touch bases, quarterly goal settings and performance reviews

What You Bring To The Role

5+ years of experience managing a large team of diverse employees, preferably a non-exempt workforce. Experience in workforce planning and scheduling is required
10+ years of work experience preferably within a fashion, retail, e-commerce organization and/or an operationally intensive business.Strong verbal and written communication is required. Candidate must feel comfortable speaking and presenting in large groups on a regular basis
Strong interpersonal skills and the ability to interact effectively with diverse personalities in a matrix organization
Knowledge of luxury fashion, top designers, current styles, fabrics, silhouettes, garment construction is highly preferred
Understanding of operational processes and feels comfortable working in a production environment
Roll up the sleeves, action oriented mindset to have an impact in a fast-paced, rapidly changing and explosive growth environment
Willingness to continuously develop, understand industry best practices and desire to stay ahead of the curve
Advance knowledge of excel and google sheets; comfortable building reports and tracking data
Strong leadership ability with a focus on development of talent, creating new roles and ability to drive numbers in a production based environment
Comfortable with multitasking and making in the moment decision based on business needs
Adapts to changes in the work environment, manages competing demands and changes approach or method to best fit the situation

Compensation, Benefits, + Perks

$50 in monthly food credits to apply to snacks and meals that are available for purchase on site
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid Parental Leave
9 Paid Company Holidays
Flexible Time Off (With Manager Approval)
State of the art, climate-controlled warehouse facility
Find out more about our Benefits here.

The expected salary range for this role is $117,007.00-$133,722.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories - including women's and men's fashion, fine jewelry and watches, art, and home - in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Apply on careers.therealreal.com About employer

More about this job

Skills

Decision making
Leadership
Reporting
Regulatory compliance
Sales
Merchandising
Scheduling
Communication skills
Interpersonal skills
Google Sheets
Multitasking

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Work requirements

Jobs in the United States