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Senior Manager, Demand Planning
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The RealReal, Inc.

Senior Manager, Authentication

Phoenix, AZ, United States

Apply on therealreal.wd1.myworkdayjobs.com About employer

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Job details

Experience: 5+ years of experience managing a large team of diverse employees, preferably a non-exempt workforce.
Posting language: English
Posted: Nov 10, 2026

Original job description

About The Role The RealReal is looking for a candidate who is quick in decision-making, innovative, enjoys staying ahead of the curve and has an interest in the luxury fashion resale market. The Authentication manager will be responsible for overseeing the Authentication team as well as all processes related to managing inbound consignments.

What You Get To Do Everyday

Senior Authentication Manager will be responsible for understanding inbound consignment product flow; Focusing all department decision making and operating procedures around consignor experience
Partner with Receiving and Photo teams for all product channels to communicate consignment opportunities, rejection rate issues and items exceptions to ensure all inbound items complete the inbound process in a timely manner
Strong presence on the Authentication floor to assist with product distribution, answering questions about consignments and advising the team on processing large consignments.
Handling brand & authentication standards questions, giving on the spot feedback about challenging consignments
Look for ways to improve and promote quality; demonstrates accuracy and thoroughness
Oversee a team of about 100 employees to ensure all inbound product service level agreements and key performance indicators are met.
Responsible for all hiring which includes conducting interviews, schedule assessments and presenting offer letters
Understand headcount needs based on unit projections and being proactive about hiring for future vacancies
Responsible for creating and maintaining a positive work environment that contributes to a reduction in turnover
Constantly providing professional development for employees with a strong focus on those in leadership roles including senior authenticators, leads and assistant managers
Monitor employee performance at levels with a strong focus on leadership and elevated roles; providing coachings and trainings where needed
Responsible for calculating variable incentive plan and daily productivity totals
Responsible for creating tracking tools that help employees with performance visibility.
Utilize reporting platforms to manage individual production, team performance and reconcile exceptions issues
Pull reports to track and manage productivity metrics for each inbound product channel
Manage authentications standards and ensure compliance with authenticity, quality and brand standards
Act as the key point of contact for the sales and merchandising teams
Work closely with other department managers to ensure all inbound groups have the assistance they need to process consignments
Attend all required cross-departmental meetings and present relevant information to the team
Continuously communicate with the operations and merchandising department to ensure brand compliance is being communicated and merchandise acceptance is consistent with business needs
Responsible for conducting team touch bases, quarterly goal settings and performance reviews

What You Bring To The Role

5+ years of experience managing a large team of diverse employees, preferably a non-exempt workforce. Experience in workforce planning and scheduling is required
10+ years of work experience preferably within a fashion, retail, e-commerce organization and/or an operationally intensive business.Strong verbal and written communication is required. Candidate must feel comfortable speaking and presenting in large groups on a regular basis
Strong interpersonal skills and the ability to interact effectively with diverse personalities in a matrix organization
Knowledge of luxury fashion, top designers, current styles, fabrics, silhouettes, garment construction is highly preferred
Understanding of operational processes and feels comfortable working in a production environment
Roll up the sleeves, action oriented mindset to have an impact in a fast-paced, rapidly changing and explosive growth environment
Willingness to continuously develop, understand industry best practices and desire to stay ahead of the curve
Advance knowledge of excel and google sheets; comfortable building reports and tracking data
Strong leadership ability with a focus on development of talent, creating new roles and ability to drive numbers in a production based environment
Comfortable with multitasking and making in the moment decision based on business needs
Adapts to changes in the work environment, manages competing demands and changes approach or method to best fit the situation

Compensation, Benefits, + Perks

$50 in monthly food credits to apply to snacks and meals that are available for purchase on site
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid Parental Leave
9 Paid Company Holidays
Flexible Time Off (With Manager Approval)
State of the art, climate-controlled warehouse facility
Find out more about our Benefits here.

The expected salary range for this role is $117,007.00-$133,722.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories - including women's and men's fashion, fine jewelry and watches, art, and home - in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Apply on therealreal.wd1.myworkdayjobs.com About employer

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Jobs in the United States