Jobs in the United States

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Added 1 min ago
Digital Innovation/Website Operations Lead
Merchants Distributors, LLC
Hickory, NC
Manage technical aspects such as site architecture, DNS, SSL, CDN, and uptime monitoring using tools like Cloudflare, Akamai, Pingdom, and UptimeRobot.
Added 3 mins ago
Software Engineer II - Backend (Remote)
HOME DEPOT MANAGEMENT COMPANY, LLC
Remote, United States
…of all experience levels who help each other build and grow technical and leadership skills while creating, deploying, and supporting production applications. In addition, Software Engineer…
Added 7 mins ago
Consultant, Technical Program Manager
Vista Equity Partners Management
United States
Vista Equity Partners is seeking a Technical Program Manager for the Vista Applied AI team, a group of AI architects and engineers who build production agentic systems with Vista's 90+…
Added 9 mins ago
Maintenance Mechanic (Night Shift)
CRH
Rosenberg, TX
Maintain proper stock of tools and electrical parts to perform routine work
Added 11 mins ago
EDA Silicon Infrastructure Manager, Annapurna ML
Annapurna Labs (U.S.) Inc.
Austin, TX
Annapurna Labs is looking for an experienced Engineering Manager to think big in defining the strategic direction, roadmap, and execution for EDA infrastructure supporting SoC, IP, physical…
Added 12 mins ago
Production Network Manager, Backbone Engineering
Meta
Dover, DE
Meta's global network, comprised of cutting-edge platforms, is looking for a Network Engineering Manager to join the Backbone and Edge Engineering team focused on our Software Defined…
Added 12 mins ago
A
Revit Designer
Actalent
Madison, WI
- $40 to $60 USD / hour
Expert-level Plant 3D skills, including piping design and specifications, intelligent project data management, and use of data manager and validation tools.
Added 14 mins ago
Financial Planning and Analysis Manager – Medicaid Analytics Pod Leader
CVS Shared Services Resources LLC
Remote, United States
Fortune 5 CVS Health is hiring for a Financial Planning & Analysis Manager – Medicaid Analytics Pod Leader. In this role, the Manager will lead an analytical support pod focused on…
Added 18 mins ago
T
ServiceNow Engineer
TEKsystems
Columbia, MD
- $55 to $65 USD / hour
…lifecycle.The successful candidate will work closely with IT Asset Manager, IT Asset Management Analysts, CMDB Administrators, Infrastructure teams, Desktop (EUC) Support, and ServiceNow…
Added 19 mins ago
Production Network Manager, Backbone Engineering
Meta
Montgomery, AL
Meta's global network, comprised of cutting-edge platforms, is looking for a Network Engineering Manager to join the Backbone and Edge Engineering team focused on our Software Defined…
Added 19 mins ago
Product Manager
WebMD
Newark, NJ
- We are looking for an experienced Senior Product Manager to own the Structured Learning journey within Medscape Education, including our core learning activity experience across US and…
Added 19 mins ago
Supply Chain Program Manager III
Blue Origin Personnel, LLC
Huntsville, AL
The Supply Chain Program Manager (SCPM) is a supply chain owner responsible for converting program demand, design, and schedule into executable sourcing strategies that deliver material on…
Added 27 mins ago
Operating Engineer, Plant Operations
World Bank Group
Washington, DC
…estate solutions, enabling business units to perform their work program in line with the WBG’s mission to create a world free of poverty on a livable…
Added 29 mins ago
Operating Engineer, Plant Operations
World Bank Group
Washington, DC
…estate solutions, enabling business units to perform their work program in line with the WBG’s mission to create a world free of poverty on a livable…
Added 32 mins ago
Research Project Manager
University of Chicago
Chicago, IL
The Research Project Manager leads day-to-day management of this partnership portfolio. The role oversees partner projects from setup through data collection, builds surveys, coordinates…
Added 34 mins ago
Lead Alterations Specialist
David's Bridal
Harrisburg, PA
…the high standards of David’s Bridal and reports to the Store Manager. S/he is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer…
Added 34 mins ago
Regional Product Manager, Optical Networks
Nokia
United States
The Regional Product Manager, Optical Networks will own the strategy and execution of Nokia’s optical networking portfolio for hyperscaler, cloud and AI customers across North America. You…
Added 38 mins ago
E
EverHealth - Manager, RCM Operations & Analytics (Remote, US)
Evercommerce
Remote, United States
- $80,000 to $90,000 USD / year
We are looking for a Manager, RCM Operations & Analytics to lead performance intelligence, operational analytics, and continuous improvement for our Revenue Cycle Management (RCM) Services…
Added 39 mins ago
HSSE Manager
JLL
Minneapolis, MN
What this job involves - The HSSE Manager position will be a key member of the Account Team. The focus will be on-site program management and ensure compliance and execution from site teams…
Added 40 mins ago
Machine Safety and Compliance Manager
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Must have or willing to understand Laser Safety and Compliance with the FDA
Added 41 mins ago
Marketing Manager - Communications & Product
Procon Consulting
McLean, VA
The Marketing Manager will serve as a primary storyteller for the organization, translating complex technical expertise into compelling content that strengthens the Procon brand, supports…
Added 43 mins ago
Software Developer (SAP ABAP, BTP & AWS), Multiple Positions
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Translate functional specifications into technical designs, working to functional requirements from the Track Leads and technical direction from the Software Engineer Lead, and present…
Added 44 mins ago
Service Manager
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The Service Manager is a dynamic professional with exceptional communication experienced in the fire and life safety industry who leads the Service team of well-qualified field technicians…
Added 44 mins ago
Abdominal Transplant Account Manager - San Diego
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Added 46 mins ago
Principal Business Development Manager, Worldwide Public Sector, Amazon Connect, Amazon Connect
Amazon Web Services, Inc.
Seattle, WA · Arlington, VA · New York, NY · Dallas, TX
…partners scale it. That means working with agency CIOs, CDOs, and program leaders to find conversation workloads beyond the contact center, such as benefits eligibility, 311 and constituent…

The Proactive Technology Group

MSP Team Lead

NY, United States
New York, NY, United States

$80,000 to $95,000 USD / year · Full-time

Apply on jobs.workable.com About employer

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Job details

Pay: $80,000 to $95,000 USD / year
Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

About PTG Proactive Technology Group is an $8M+ managed IT services company serving mid-market businesses across the New York metro area. We are not a lifestyle MSP coasting on break-fix revenue. We are building something: a growth-stage IT services platform with active expansion into cybersecurity compliance, AI consulting, and strategic acquisitions. Our team of 35 operates with an ownership mentality, powered by EOS and a culture that rewards initiative over tenure. If you want a role where you manage a spreadsheet and forward tickets, this is not it. If you want to own a book of business, shape client strategy, and grow alongside a company that is scaling aggressively, keep reading.

Why PTG

Growth, not stagnation. We are actively acquiring, launching new service lines, and expanding our footprint. Your career trajectory here has no artificial ceiling.
Operator culture. We run on EOS. Roles are clear. Accountability is real. You will not spend your time navigating politics or waiting for approvals.
Supportive team. 35 people who show up, do the work, and have each other's backs. Leadership is accessible. Wins are recognized. Development is funded.

We’re looking for a technically strong, client-focused Technical Team Lead/Manager to join our team. This role is based out of our Greenvale, NY office and supports a wide range of client environments across Manhattan, Queens, Brooklyn, and Long Island. The Team Lead will manage a team of 4–6 help desk technicians, serve as the primary technical point of contact for our clients, and assist with project work. This position is ideal for someone who combines advanced troubleshooting skills with strong leadership and a commitment to delivering VIP-level client service. Approximately 30% of the role is spent at client sites.

Position Details

Job Type: Full-time
Location: Based onsite in our Greenvale, NY office
Travel: Approximately 30% travel to client sites in Manhattan, Queens, Brooklyn, and Long Island
Schedule: Monday through Friday with occasional after-hours work as needed
Annual Salary Range: 80k-95k

What You’ll Do Leadership

Lead, mentor, and support a team of 4–6 help desk technicians.
Oversee ticket queues, prioritize workloads, and ensure SLAs and service quality standards are met.
Serve as the escalation point for the help desk team, providing technical guidance and coaching.
Review documentation and ticket notes for accuracy and completeness.
Identify recurring issues and drive process improvements across the team.

Client Relationships

Act as the main technical contact for assigned clients.
Provide VIP-level support to executives and key client stakeholders.
Build strong, trusted relationships with client contacts and understand their business needs.
Clearly communicate progress, risks, and technical recommendations to clients and internal teams.

Technical Support

Provide Level 2/3 support, onsite and remote, for issues involving:
Workstations, laptops, and peripherals.
Microsoft 365, Entra ID, and user account management.
Windows Server and line-of-business applications.
Network connectivity, wireless, switching, and firewalls.
Escalate complex issues to senior engineers or project resources when appropriate.

Project Work

Assist with project tasks such as:
Network equipment installations and replacements.
Firewall and switch swaps.
Wireless deployments.
Endpoint deployments and refreshes.
Server and infrastructure upgrades.
Office IT moves and user onboarding/offboarding.

Tools & Documentation

Document work, technical findings, and client environment details in IT Glue.
Use Halo PSA for ticket management, time entry, and work tracking.
Use Ninja RMM for remote access, monitoring, and endpoint support.

You’re a Good Fit If You:

Have proven experience leading or mentoring technical staff.
Deliver exceptional customer service and remain professional under pressure.
Communicate clearly with executives, end users, and technical teams.
Have strong troubleshooting skills and can resolve complex issues independently.
Are organized, reliable, and able to balance team management with hands-on work.
Adapt quickly to different client environments and technologies.
Are flexible with scheduling, as some after-hours or early-morning work may be required for client needs or maintenance windows.

Preferred Experience

3–5+ years in a managed services or IT support role, including Level 2/3 support.
Prior experience in a team lead, supervisory, or senior technician role.
Experience supporting:
Microsoft 365
Windows 10/11
Windows Server
Azure and Entra ID environments
Network infrastructure including switches, firewalls, and wireless
Familiarity with technologies such as SonicWall, Meraki, UniFi, and Ruckus.
Experience with IT documentation platforms and PSA/ticketing systems.
Valid driver’s license and ability to travel to client locations as needed.
401(k).
401(k) matching.
Dental insurance.
Health insurance.
Life insurance.
Paid time off.
Parental leave.
Professional development assistance.
Referral program.
Vision insurance.

Apply on jobs.workable.com About employer

More about this job

Skills

Leadership
Technical support
Coaching
Documentation
Microsoft 365
Microsoft Windows Server
Onboarding
Customer service
Troubleshooting
Scheduling
Microsoft Windows
Microsoft Azure
Valid driver's licence

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Work requirements

Jobs in the United States