Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
Activities Manager: Senior Living Community
Provision Living
SAPPINGTON, MO
Must have the ability to remain calm in stressful situations
Added 1 min ago
Engineering Manager, Applied Analytics
Hydrosat
Remote, United States
As Engineering Manager, Applied Analytics, you will lead the newly forming Applied Analytics team of 3-5 software engineers responsible for developing analytics products, mission…
Added 1 min ago
Team Lead - W2331/W2283/W1964
OSL Retail Services Inc
WATERFORD, CT · COVENTRY, RI · WESTERLY, RI
Become an impactful change agent as our next Wireless Manager. You will leverage your extensive retail management skills in wireless or electronics to build and guide a skilled sales team,…
Added 2 mins ago
Dining Room Manager
Brookdale Senior Living Inc.
Austin, TX
Current ServSafe Certification required · Must have outgoing and cheerful personality and be energetic, friendly, and organized
Added 2 mins ago
Deputy ES&H Manager
Bechtel Corporation
Millersport, OH
The Deputy Environmental Safety & Health (ES&H) Manager helps develop and execute each component of an Environmental, Safety, and Health program. This involves administrative and field…
Added 2 mins ago
WP
Automation Engineer
West Pharmaceutical Services
Tempe, AZ
- $96,900 USD / year
Must have good visual acuity
Added 4 mins ago
Patient Access Rep - PRN - H. C. Watkins
Ochsner Health
Quitman, MS
Must have computer skills and dexterity required for data entry and retrieval of information
Added 4 mins ago
Process Engineer
Saint-Gobain
Holly Springs, MS
Through Process Improvement Events, capital projects, and project management activities, the Process Engineer will lead and support initiatives focused on improving Overall Equipment…
Added 4 mins ago
SAF Specialist / RC89851 / Biloxi, MS
American Red Cross
Biloxi, MS
…American Red Cross is currently seeking a Mobile SAF-IS Regional Program Specialist to support the Service to Armed Forces and International Services Division mission. This position is…
Added 4 mins ago
Unit Manager - Maintenance SG 23
PACCAR Inc
Columbus, MS
Added 4 mins ago
Unit Manager - Maintenance SG 23
PACCAR Inc
Columbus, MS
Added 4 mins ago
Electronic Trainee 2792
Bollinger Mississippi Shipbuilding
Pascagoula, MS
Electronic Trainee - Bollinger Bootcamp Department: Workforce Development / Bootcamp Reports To: Workforce Development Manager / Director of Talent Management FLSA Status:…
Added 4 mins ago
Electrical Trainee 2791
Bollinger Mississippi Shipbuilding
Pascagoula, MS
Electrical Trainee - Bollinger Bootcamp Department: Workforce Development / Bootcamp Reports To: Workforce Development Manager / Director of Talent Management FLSA Status:…
Added 5 mins ago
O
Strategic Planning and Organization Program Manager
Oracle
Jackson, MS
- $91,000 to $209,500 USD / year
Oracle Research Services is seeking a Strategic Planning and Organization Program Manager to support the Group Vice President. In this role, you will help translate leadership priorities…
Added 5 mins ago
Project Manager
Maximus
Jackson, MS
Must have or be able to obtain a TS/SCI clearance
Added 5 mins ago
AT
Technical Program Manager II
Akamai Technologies, Inc.
Jackson, MS
- $100,700 to $181,300 USD / year
As a Technical Program Manager II, you will have end-to-end accountability for the delivery of assigned projects and programs. You will lead complex, cross-functional initiatives from…
Added 5 mins ago
Production Network Manager, Backbone Engineering
Meta
Jackson, MS
Meta's global network, comprised of cutting-edge platforms, is looking for a Network Engineering Manager to join the Backbone and Edge Engineering team focused on our Software Defined…
Added 5 mins ago
Sr. Field Marketing Manager, North America
Teradata
Jackson, MS
Teradata is looking for a Sr. Field Marketing Manager to drive pipeline creation and acceleration for a defined set of industry verticals within North America. This role sits within the…
Added 5 mins ago
Information Security Manager - PCI
American Express Global Business Travel
Jackson, MS
We are seeking a PCI Compliance Manager to own our PCI DSS compliance program from start to finish. In this hands-on role, you will serve as the organization’s subject matter expert on PCI,…
Added 5 mins ago
Senior Product Manager, Mobile Apps – Vehicle Productivity and Electrification Experiences
Ford Motor Company
Jackson, MS
Vehicle discount program for employees and family members and management leases
Added 5 mins ago
Unit Manager - Machining SG 23
Paccar Winch Inc.
Columbus, MS
Job Title: Unit Manager - Machining Production SG 23
Added 5 mins ago
Program Director I
Twenty-Six Defense
Fort Worth, TX · Detroit, MI
The candidate must have ten-to-fifteen years of industry experience of which at least 5 years is in relevant management capacity
Added 5 mins ago
J
Partner Development Manager
Jobot
McKinney, TX
- $90,000 to $100,000 USD / year
…transition from the development phase into ongoing Partner Program management. Ensure graduating Partners have established appropriate sales knowledge, trained personnel, operational…
Added 5 mins ago
Executive Assistant, Global Interventional
Teleflex
Maple Grove, MN
Minimum of 5 years of progressively responsible administrative or executive support experience required
Added 6 mins ago
Intern, Primary (2027)
Adams Street Partners - Early Careers
Menlo Park, CA
Ideal candidates must have a genuine interest in alternative investments

The Proactive Technology Group

MSP Team Lead

NY, United States
New York, NY, United States

$80,000 to $95,000 USD / year · Full-time

Apply on jobs.workable.com About employer

Applications open in a new tab.

Job details

Pay: $80,000 to $95,000 USD / year
Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

About PTG Proactive Technology Group is an $8M+ managed IT services company serving mid-market businesses across the New York metro area. We are not a lifestyle MSP coasting on break-fix revenue. We are building something: a growth-stage IT services platform with active expansion into cybersecurity compliance, AI consulting, and strategic acquisitions. Our team of 35 operates with an ownership mentality, powered by EOS and a culture that rewards initiative over tenure. If you want a role where you manage a spreadsheet and forward tickets, this is not it. If you want to own a book of business, shape client strategy, and grow alongside a company that is scaling aggressively, keep reading.

Why PTG

Growth, not stagnation. We are actively acquiring, launching new service lines, and expanding our footprint. Your career trajectory here has no artificial ceiling.
Operator culture. We run on EOS. Roles are clear. Accountability is real. You will not spend your time navigating politics or waiting for approvals.
Supportive team. 35 people who show up, do the work, and have each other's backs. Leadership is accessible. Wins are recognized. Development is funded.

We’re looking for a technically strong, client-focused Technical Team Lead/Manager to join our team. This role is based out of our Greenvale, NY office and supports a wide range of client environments across Manhattan, Queens, Brooklyn, and Long Island. The Team Lead will manage a team of 4–6 help desk technicians, serve as the primary technical point of contact for our clients, and assist with project work. This position is ideal for someone who combines advanced troubleshooting skills with strong leadership and a commitment to delivering VIP-level client service. Approximately 30% of the role is spent at client sites.

Position Details

Job Type: Full-time
Location: Based onsite in our Greenvale, NY office
Travel: Approximately 30% travel to client sites in Manhattan, Queens, Brooklyn, and Long Island
Schedule: Monday through Friday with occasional after-hours work as needed
Annual Salary Range: 80k-95k

What You’ll Do Leadership

Lead, mentor, and support a team of 4–6 help desk technicians.
Oversee ticket queues, prioritize workloads, and ensure SLAs and service quality standards are met.
Serve as the escalation point for the help desk team, providing technical guidance and coaching.
Review documentation and ticket notes for accuracy and completeness.
Identify recurring issues and drive process improvements across the team.

Client Relationships

Act as the main technical contact for assigned clients.
Provide VIP-level support to executives and key client stakeholders.
Build strong, trusted relationships with client contacts and understand their business needs.
Clearly communicate progress, risks, and technical recommendations to clients and internal teams.

Technical Support

Provide Level 2/3 support, onsite and remote, for issues involving:
Workstations, laptops, and peripherals.
Microsoft 365, Entra ID, and user account management.
Windows Server and line-of-business applications.
Network connectivity, wireless, switching, and firewalls.
Escalate complex issues to senior engineers or project resources when appropriate.

Project Work

Assist with project tasks such as:
Network equipment installations and replacements.
Firewall and switch swaps.
Wireless deployments.
Endpoint deployments and refreshes.
Server and infrastructure upgrades.
Office IT moves and user onboarding/offboarding.

Tools & Documentation

Document work, technical findings, and client environment details in IT Glue.
Use Halo PSA for ticket management, time entry, and work tracking.
Use Ninja RMM for remote access, monitoring, and endpoint support.

You’re a Good Fit If You:

Have proven experience leading or mentoring technical staff.
Deliver exceptional customer service and remain professional under pressure.
Communicate clearly with executives, end users, and technical teams.
Have strong troubleshooting skills and can resolve complex issues independently.
Are organized, reliable, and able to balance team management with hands-on work.
Adapt quickly to different client environments and technologies.
Are flexible with scheduling, as some after-hours or early-morning work may be required for client needs or maintenance windows.

Preferred Experience

3–5+ years in a managed services or IT support role, including Level 2/3 support.
Prior experience in a team lead, supervisory, or senior technician role.
Experience supporting:
Microsoft 365
Windows 10/11
Windows Server
Azure and Entra ID environments
Network infrastructure including switches, firewalls, and wireless
Familiarity with technologies such as SonicWall, Meraki, UniFi, and Ruckus.
Experience with IT documentation platforms and PSA/ticketing systems.
Valid driver’s license and ability to travel to client locations as needed.
401(k).
401(k) matching.
Dental insurance.
Health insurance.
Life insurance.
Paid time off.
Parental leave.
Professional development assistance.
Referral program.
Vision insurance.

Apply on jobs.workable.com About employer

More about this job

Skills

Leadership
Technical support
Coaching
Documentation
Microsoft 365
Microsoft Windows Server
Onboarding
Customer service
Troubleshooting
Scheduling
Microsoft Windows
Microsoft Azure
Valid driver's licence

Report this job

Work requirements

Jobs in the United States