User Enablement Specialist

Job Title: User Enablement Specialist

Location: Charlotte, NC or NYC

Contract length: 6 months

Schedule: Fulltime, 40 hrs/week

Pay: $40/hr to $45/hr, DOE

Job Responsibilities:

• Conduct needs analysis to determine the knowledge gap and assess requirements
• Design and development multi-modal learning solutions
• Write instructional materials for technical learning in the form of step-by-step documentation, etc.
• Curate and customize content from partners and vendors to meet specific business needs
• Facilitate instructor-led programs (virtual/in-person) and presentations to a variety of audiences in the Hearst community
• Draft company-wide communications regarding technical changes and updates Work effectively with a highly collaborative team
• Develop high-quality templates and processes for learning solutions
• Keep current with industry trends to ensure learning solutions are innovative and modern
• Evaluate learning solutions for effectiveness and impact in close collaboration with the User Experience team

Job Qualifications:

• 1-3 years' experience developing and facilitating virtual and in-person training and learning solutions
• Prior customer service or project management experience is preferred
• Knowledge of adult learning theory and instructional design methodologies
• Bachelor's degree or equivalent experience in education, instructional design, or communications is preferred
• Strong written and verbal communication skills, with the ability to write and present engaging and clear technical instructions
• Organizational Skills: Strong organizational and time management skills to prioritize tasks and meet deadlines
• Technical Proficiency: Proficient in Microsoft Office tools and comfortable learning and using new technology platforms. Experience with or knowledge of learning management system administration is preferred
• Innovation & Creativity: A passion for innovative thinking and the ability to contribute creative ideas to improve user engagement and technology adoption. Familiarity with generative AI tools is preferred
• Detail-Oriented: Strong attention to detail to ensure accuracy and clarity in all communications and documentation