Senior Infrastructure Project Manager

Executive Assistant to the Vice President, Advancement Resources

Location: Hybrid, in-office 4 days a week with one remote day per week. 300 Mass Ave, Boston, MA 1st floor

Contract length: 6 months

Pay: 85-90 per hour

Must haves:

• Experience managing infrastructure projects, including networking and audio-visual systems (experience within higher education is a plus).
• Experience managing IT asset management projects (e.g., laptops, desktops, mobile devices), including designing and implementing related processes.
• Hands-on experience working directly with stakeholders to understand requirements and drive project success.
• Strong attention to detail and commitment to delivering high-quality results.
• Ability to manage multiple projects simultaneously while balancing competing priorities.
• Flexibility and adaptability to take on new projects and shifting business needs.
• Proactive approach to identifying issues, anticipating needs, and driving projects forward.
• Experience managing vendors and coordinating deliverables to meet project timelines.
• Experience managing infrastructure-related projects.
• Knowledge of audiovisual (AV) and networking projects.
• Experience coordinating phone line and printer-related projects.

Summary

• The Division of Information Technology Services (ITS) is seeking a highly experienced and motivated individual to join our team as an Senior Infrastructure Project Manager.
• This role is responsible for driving the successful delivery of large-scale, complex IT projects and programs that support the university's strategic priorities.
• The Senior Project Manager will:
• Lead cross-functional teams.
• Manage diverse stakeholder expectations.
• Ensure that all initiatives are delivered within scope, schedule, and budget.
• Align projects to business value and user needs.
• The ideal candidate will be:
• A self-starter with a proven track record of managing complex strategic IT initiatives in dynamic environments.
• A strategic thinker who is also hands-on, with strong leadership and influencing skills.
• This is a hybrid position that requires on-site presence in the Boston office four days per week.

Education

• Bachelor's or Master's degree in:
• Computer Science
• Information Systems
• Business Administration
• Related field
• Project management training/certification preferred:
• PMP
• Agile
• PRINCE2

Experience

• 8-10 years of progressive IT project management experience, including managing large, complex, cross-functional IT initiatives in matrixed organizations.
• Demonstrated experience in delivering enterprise-level technology projects, such as:
• CRM
• ERP
• Infrastructure
• Data integration
• Cloud-based systems
• Minimum of 7-9 years of experience engaging with:
• Business units
• Technical teams
• Executive stakeholders
• Ability to translate business needs into actionable project plans.
• Proven ability to:
• Lead diverse project teams.
• Set direction.
• Communicate vision.
• Influence outcomes without direct authority.
• Experienced in:
• Navigating organizational change.
• Managing competing priorities.
• Driving projects forward in ambiguous or evolving environments.
• Strong history of using data-driven insights to guide:
• Project planning.
• Risk management.

PMO Knowledge and Skills

• Expert in project management methodologies, including:
• Waterfall
• Agile
• Hybrid approaches
• Proficient with project management tools such as:
• MS Project
• Smartsheet
• ServiceNow
• Jira
• Strong analytical and problem-solving skills with the ability to make sound decisions under pressure.
• Excellent verbal and written communication skills with experience presenting to senior leadership.
• Demonstrated ability to:
• Build relationships.
• Foster collaboration.
• Resolve conflicts across diverse stakeholder groups.
• Deep understanding of business processes and IT alignment, with the ability to deliver measurable value.
• Skilled in:
• Resource planning.
• Budgeting for large-scale projects.
• Self-motivated, organized, and capable of working independently in fast-paced environments.
• Good understanding of current and emerging technologies and how other enterprises are employing them to drive digital business.
• Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence.

Infrastructure Knowledge and Skills

• Progressive work experience in network infrastructure; hands-on experience.
• Current RCDD desired.
• Inactive RCDD or RCDD LAN Specialist, Installer, Technician required.
• Excellent problem-solving and decision-making skills.
• Familiarity with:
• Blueprints.
• Construction documentation.
• AutoCAD.
• Knowledge of BCSI Standards.
• Construction or related field experience is a plus, though not required.
• Knowledge of cabling structures including:
• Fiber optic.
• Copper.
• Coaxial.
• Experience developing and implementing Device Lifecycle Management policies and programs, including:
• Standardizing device fleets.
• Improving asset visibility and inventory tracking.
• Planning replacement/maintenance budgets across a large, distributed organization.
• Knowledge of Uninterruptible Power Supply (UPS) systems, including:
• Planning and managing multi-year battery replacement programs across a large building portfolio.
• Preventing unexpected power-related outages.

Key Responsibilities & Accountabilities

Project Leadership & Execution

Percent of Time: 30%

• Lead the planning, execution, and delivery of multiple large and complex IT projects across departments, ensuring alignment with university priorities and strategies.
• Develop and manage detailed project plans, including:
• Milestones.
• Scope statements.
• Budgets.
• Timelines.
• Resource allocations.
• Ensure project deliverables are completed:
• On time.
• Within scope.
• On budget.
• While maintaining high quality standards.
• Conduct risk assessments and implement proactive mitigation strategies.
• Monitor project activities, ensuring the currency, quality, and integrity of information, while providing consistency in content.

Stakeholder Engagement & Communication

• Serve as the liaison between:
• Technical teams.
• Business units.
• Executive sponsors.
• Build and maintain strong relationships with stakeholders at all levels.
• Facilitate effective communication across cross-functional teams to ensure shared understanding of:
• Objectives.
• Progress.
• Changes.
• Present project updates, risks, and performance metrics to governance groups and leadership.

Team Leadership & Collaboration

• Provide direction and support to cross-functional project teams, including:
• Internal staff.
• External vendors.
• Establish clear goals and responsibilities and promote accountability across team members.
• Foster a collaborative environment that encourages:
• Innovation.
• Ownership.
• Problem-solving.

Monitoring, Reporting & Financial Oversight

• Track and report on:
• Project progress.
• Milestones.
• Risks.
• Issues.
• Financials.
• Develop and publish status reports.
• Prepare and modify schedules or plans as required.
• Ensure:
• Post-project evaluation.
• Lessons learned.
• Knowledge documentation.
• Manage project budgets responsibly, identify cost-saving opportunities, and ensure financial accountability.

Management and Coordination of Infrastructure Initiatives and Vendors

Percent of Time: 60%

• Appoint and manage vendor/subcontractor projects such as:
• Installation and servicing cable (copper, coaxial, fiber-optic).
• Optical.
• Telecommunications.
• T1 networks.
• Enterprise-wide, student residential and cabling networks such as NUnet, ResNet and HuskyCable.
• Review job reports constantly to track:
• Labor.
• Material.
• Overall job progress and status.
• Ensure quality of inventory and timely procurement and delivery of materials to jobsite.
• Coordinate installations of:
• New networks.
• Extensions of current network.
• Facilitate construction-related technology relocation activities with:
• External vendors.
• IS Customer Services.
• Clients departmental customer contact.
• Keep appropriate individuals informed of all installation and/or troubleshooting activities.