MSP Business Analyst

Pay Rate: $90.00-$93.00

Location Remote (New Orleans)

Responsibilities:

• Assess and optimize ICE Mortgage Technology's Mortgage Servicing Platform (MSP), formerly Black Knight MSP, including system configuration, business rules, workflows and servicing processes.
• Evaluate MSP data conversions and historical customer data to identify root causes impacting reporting, customer communications, servicing history and operational visibility.
• Assess MSP Online Letter Writer (OLLW) and loss mitigation correspondence processes, including third-party solutions, to identify opportunities to reduce errors and manual intervention.
• Review workflow automation and operational processes to determine whether issues result from system configuration, data conversion, testing, process design or MSP functionality.
• Develop practical remediation recommendations to improve data integrity, workflow efficiency, automation and servicing operations.
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment.

Qualifications:

• Minimum of 5 years of experience in mortgage servicing operations and/or mortgage servicing technology, with hands-on experience managing, configuring and working within ICE Mortgage Technology's Mortgage Servicing Platform (MSP), formerly Black Knight MSP.
• Experience with MSP data conversion, data mapping, customer history and post-conversion remediation, including identifying and resolving data integrity and reporting issues.
• Knowledge of MSP Online Letter Writer (OLLW), loss mitigation correspondence and related servicing processes.
• Experience assessing and optimizing MSP workflows, business rules, automation and operational processes, including root-cause analysis and corrective action.
• Experience with User Acceptance Testing (UAT), conversion validation, testing and post-implementation remediation; strong analytical, problem-solving and communication skills preferred.
• Minimum of a high school diploma or GED required; bachelor's degree from an accredited college or university preferred.