Dock Technician (Warren, OH)

Pay Range: $28-34/hour

Dock Technician

Job Summary

In a safe, efficient, and professional manner, the Dock Technician performs preventive maintenance (PMs), troubleshooting, and repairs on commercial and industrial facility equipment, with a primary focus on loading docks, dock equipment, commercial doors, and related building systems. The technician demonstrates excellent communication skills, exceptional follow-through, and a commitment to safety, quality, and customer service.

Essential Duties & Responsibilities

• Follow all company safety policies and OSHA regulations, including lockout/tagout (LOTO) procedures and life-critical safety practices.
• Conduct routine "shift rounds" to inspect facility systems and equipment, identify deficiencies, and document equipment performance.
• Perform preventive maintenance, troubleshooting, and minor repairs on commercial and industrial facility equipment.
• Inspect and evaluate equipment by measuring operating characteristics such as:
• Speed
• Pressure
• Vacuum
• Vibration
• Equipment wear
• Replace expendable components including:
• Belts
• Hoses
• Filters
• Fluids
• Lubricants
• Service and maintain:
• Dock levelers
• Dock seals
• Dock bumpers
• Dock locks
• Automatic doors
• Hollow metal doors
• Overhead doors
• Commercial locks and door hardware
• Perform routine preventive maintenance including:
• Filter changes
• Condenser cleaning
• Oil changes
• Equipment lubrication and greasing
• Complete basic facility repairs including:
• Painting
• Patching
• Minor plumbing repairs
• Basic electrical repairs
• Lighting repairs
• Complete required training related to:
• Confined space procedures
• Hazardous energy control (LOTO)
• Required safety documentation
• Document completed work, inspections, and findings within the Computerized Maintenance Management System (CMMS).
• Analyze maintenance findings and recommend updates to preventive maintenance schedules.
• Communicate effectively with coworkers and customer personnel regarding work requests, project status, and estimated completion times.
• Coordinate with and provide guidance to subcontractors performing facility services when required.
• Maintain a clean, organized, and safe work environment.
• Perform other duties as assigned by the Site Manager.

Qualifications

Education

• High School Diploma or equivalent required.
• Trade school education or related technical training preferred.

Experience

• Minimum three (3) years of experience servicing and maintaining:
• Commercial dock levelers
• Dock locks
• Dock equipment
• Automatic doors
• Commercial overhead doors
• Commercial door hardware
• Experience maintaining dock maintenance programs and maintenance records.
• Experience troubleshooting:
• Electronic controls
• Power supplies
• Pneumatic systems
• Hydraulic systems
• Basic rigging experience required.
• Previous experience with the following manufacturers is preferred:
• Rite-Hite
• Poweramp
• Nabco
• Stanley Access Technologies
• Record USA
• Tormax
• Besam
• Allegion
• ASSA ABLOY
• Experience performing physically demanding maintenance work in commercial or industrial environments.

Licenses & Certifications

• Valid driver's license required.
• AAADM (American Association of Automatic Door Manufacturers) certification preferred.

Communication Skills

• Ability to read, understand, and interpret:
• Safety rules
• Operating instructions
• Maintenance manuals
• Procedures
• Technical drawings
• Ability to accurately complete maintenance reports and correspondence.
• Ability to effectively use email and computerized work order systems.
• Ability to communicate professionally with customers, coworkers, supervisors, and contractors.
• Ability to present information clearly to employees and customer groups.

Technical Qualifications & Skills

• Proficient with hand tools and power tools.
• Ability to disassemble and reassemble:
• Mechanical fixtures
• Pumps
• Fans
• HVAC equipment
• Building-related mechanical systems
• Working knowledge of:
• Mechanical systems
• Plumbing
• Electrical systems
• Carpentry
• Ability to perform basic building maintenance and equipment repairs.
• Ability to safely operate:
• Forklifts
• Scissor lifts
• Aerial lifts
• Proficient using:
• Personal computers
• Mobile phones
• Electronic tablets
• CMMS software
• Ability to adapt to changing priorities while maintaining productivity and quality workmanship.
• Willingness to support non-standard work schedules, including weekends and after-hours work when necessary.

Knowledge, Skills & Abilities

Mechanical & Technical Skills

• Strong mechanical aptitude with experience maintaining commercial dock and door systems.
• Knowledge of hydraulic, pneumatic, electrical, and mechanical equipment.
• Ability to troubleshoot equipment failures and perform repairs efficiently.

Problem Solving

• Ability to diagnose equipment issues and develop effective repair solutions.
• Ability to solve practical problems involving multiple variables with limited standardization.

Mathematical Skills

• Ability to calculate figures and measurements including:
• Percentages
• Proportions
• Area
• Circumference
• Volume
• Ability to apply basic algebra and geometry to maintenance tasks.

Organization & Customer Service

• Strong organizational skills with excellent attention to detail.
• Ability to prioritize multiple work requests while maintaining high-quality standards.
• Commitment to providing exceptional customer service through effective communication, responsiveness, and follow-through.