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Added 2 mins ago
AN
ELECTRONIC INTEGRATED SYSTEMS MECHANIC (T32)
Air National Guard Units
Duluth, MN
- $35 to $41 USD / hour
…operating capability, and recommends components for overhaul or engineering evaluation for disposal. Applies technical data and equipment specifications to determine the impact that…
Added 2 mins ago
UA
Interdisciplinary (Engineer/Architect)
U.S. Army Corps of Engineers
New York, NY
- $125,431 to $163,062 USD / year
…as well as knowledge of methods, practices, and processes of engineering and science disciplines. | Responsible for design management which involves difficult or unusual planning,…
Added 8 mins ago
Co-Founder & CEO - AI-Native Accounting Roll-Up
FutureSight Ventures
Remote, United States
Venture building resources, including embedded design, engineering, growth, and fundraising support from day one
Added 8 mins ago
Co-Founder & CEO - AI-Native Accounting Roll-Up
FutureSight Ventures
Remote, United States
Venture building resources, including embedded design, engineering, growth, and fundraising support from day one
Added 8 mins ago
Co-Founder & CEO - AI-Native Accounting Roll-Up
FutureSight Ventures
Remote, United States
Venture building resources, including embedded design, engineering, growth, and fundraising support from day one
Added 8 mins ago
Co-Founder & CEO - AI-Native Accounting Roll-Up
FutureSight Ventures
Remote, United States
Venture building resources, including embedded design, engineering, growth, and fundraising support from day one
Added 8 mins ago
Co-Founder & CEO - AI-Native Accounting Roll-Up
FutureSight Ventures
Remote, United States
Venture building resources, including embedded design, engineering, growth, and fundraising support from day one
Added 8 mins ago
Co-Founder & CEO - AI-Native Accounting Roll-Up
FutureSight Ventures
Remote, United States
Venture building resources, including embedded design, engineering, growth, and fundraising support from day one
Added 8 mins ago
Co-Founder & CEO - AI-Native Accounting Roll-Up
FutureSight Ventures
Remote, United States
Venture building resources, including embedded design, engineering, growth, and fundraising support from day one
Added 8 mins ago
Co-Founder & CEO - AI-Native Accounting Roll-Up
FutureSight Ventures
Remote, United States
Venture building resources, including embedded design, engineering, growth, and fundraising support from day one
Added 9 mins ago
Supply Chain Engineering Project Manager
NFI Industries
San Francisco, CA
The Suppy Chain Engineering Project Manager will manage the development of engineering analysis and implementation of engineering projects to direct ongoing continuous improvement and solve…
Added 11 mins ago
DevSecOps, Intern
Keysight Technologies, Inc.
Colorado Springs, CO
Currently pursuing a Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or a related technical field.
Added 11 mins ago
WPS Specialist
Keysight Technologies, Inc.
Santa Rosa, CA
…You’ll represent the team in meetings and site activities, support employee engagement and event planning, and contribute to facilities and executive projects led by the Integrating…
Added 11 mins ago
WPS Industrial Engineer
Keysight Technologies, Inc.
Santa Rosa, CA
…processes across Workplace Solutions. This role brings industrial engineering expertise into WPS to find where those processes can work better and make improvements that help the business…
Added 13 mins ago
Building Manager
Evonik Corporation_4142
Lafayette, IN
Partner closely with manufacturing, engineering, maintenance, quality, EHS, supply chain, and project teams to ensure facility capabilities support production requirements and business…
Added 15 mins ago
Facilities Engineer
Clayton, NC
Facility and Project Support: Lead / support facility and capital projects through vendor coordination, scheduling, documentation, and stakeholder communication. Escalate significant scope,…
Added 16 mins ago
Software Development Manage, Prime Video Title Promotions and Personalization
Amazon.com Services LLC
Seattle, WA
You will be responsible for leading initiatives, managing roadmaps, forward looking technical strategy, and designing/building innovative software solutions for our customers. You will need…
Added 17 mins ago
UG
Senior AI/ML Engineer
UnitedHealth Group
Eden Prairie, MN
- $120,100 to $214,500 USD / year
…classification models, summarization workflows, and decision-support tools. You will partner closely with Finance, Data Engineering, Architecture, Security, and Responsible AI teams to…
Added 18 mins ago
Society of Women Engineers Expression of Interest - Engineering Intern
Worley
Charleston, WV · Denver, CO · Reading, PA · Houston, TX
…across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and…
Added 18 mins ago
PI
Sr Associate Technical Engineer
Pfizer, Inc.
NY
- $82,700 to $137,900 USD / year
· Authors, reviews and approves technical reports and development studies to support clean utilities and equipment cleaning and equipment projects.
Added 18 mins ago
PI
Sr Associate Operations & Engineering Documentation
Pfizer, Inc.
NY
- $82,700 to $137,900 USD / year
· Develops data elements in the CMMS for support of engineering and maintenance including equipment details, maintenance plans, maintenance schedules and work order task plans.
Added 19 mins ago
Manufacturing Group Leader - Maintenance - Arlington TX
Military Spouse Jobs & VetJobs
United States
…National and Local UAW Agreements. Candidates must possess technical expertise to oversee and support maintenance operations, exercising independent judgment within the framework of Global…
Added 19 mins ago
MS
Engineer Aircraft Communications - Orlando FL
Military Spouse Jobs & VetJobs
United States
- $77,000 to $133,000 USD / year
…analyzing operational data, troubleshooting issues, conducting technical investigations, and developing tools that support aircraft and ground communication systems. Areas of responsibility…
Added 21 mins ago
BC
Right of Way Senior Project Manager
Bowman Consulting Group, Ltd.
Reston, VA
- $96,000 to $135,000 USD / year
Be able to execute through administration, technical and management techniques on multiple projects to ensure the successful completion, on time and within budget.
Added 21 mins ago
BC
Right of Way Director
Bowman Consulting Group, Ltd.
Reston, VA
- $110,000 to $150,000 USD / year
Serve as technical advisor by providing senior level input and evaluation on projects.

The Planet Group

Cloud Solutions Architect

Needham, MA, United States

Hybrid

$99 to $104 USD / hour

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Job details

Pay: $99 to $104 USD / hour
Workplace: Hybrid
Apply by: Dec 2, 2026
Experience: 10+ years of experience in Salesforce development, technical architecture, or enterprise CRM implementations.
Posting language: English
Posted: Nov 2, 2026

Original job description

Cloud Solutions Architect

Duration: 6 months plus

Pay: $99-104/hr.

Location: Hybrid, Needham, MA

Senior Salesforce Service Cloud Technical Lead / Architect

Role Summary

You will be the technical lead and architect for Salesforce Service Cloud, the platform customer care teams use across North America, Latin America, and a growing number of European markets. This is a hands-on role with a build mandate: setting technical direction, making architecture decisions, delivering production work, and developing an in-house team that will gradually take ownership from external partners.

Mission

Provide customer care agents with a reliable Service Cloud platform that helps resolve consumer issues quickly. Over the first 12 months, transition delivery ownership from external partners to an in-house team while maintaining quality and operational stability.

Key Responsibilities

• Own technical direction for Service Cloud, including case management and lifecycle, routing and Omni-Channel, entitlements and milestones, escalations, knowledge, and the customer care agent experience.

• Own digital engagement across North America and EMEA, including email-to-case, in-app and web messaging, and Experience Cloud self-service support sites.

• Design and review integrations with contact center telephony, external ticketing and helpdesk tools, guided troubleshooting, quality management, warranty services, and Order Management and Commerce platforms.

• Lead multi-region rollouts into new countries, covering languages, queues, routing, support sites, and regional processes through a configuration-driven model.

• Establish architecture standards for data models, data ownership, sharing, security, and high-volume case management within Salesforce governor limits.

• Direct external partner delivery, establish design standards, approve architecture, and review professional services and contractor work before production.

• Build and develop an internal team by defining roles, hiring Service Cloud engineers, and providing technical guidance, code reviews, and mentorship.

• Drive operational excellence through production monitoring, alerting, release management, structured logging, incident response, and root-cause analysis.

• Lead AI-assisted engineering initiatives, incorporating AI into design, development, testing, debugging, and troubleshooting while maintaining accountability for quality.

• Establish responsible AI usage standards, including approved tools, data protection, code review, testing, and security requirements.

• Protect customer data through least-privilege access and secure handling of personal information across cases, messaging, and support sites.

• Partner with Agentforce teams on testing, prompt safety, and appropriate handoffs between AI and human agents.

• Collaborate with Core Platform teams, including Order Management and Agentforce, to maintain consistent development patterns and release processes.

• Partner with customer care operations and business stakeholders to prioritize roadmap initiatives and balance delivery speed, reliability, and platform limitations.

Required Experience

• 10+ years of experience in Salesforce development, technical architecture, or enterprise CRM implementations.

• Senior or lead-level experience with Salesforce Service Cloud, including hands-on development with Apex, Lightning Web Components (LWC), and Flow.

• Deep knowledge of Service Cloud capabilities, including case management, Omni-Channel routing, entitlements and milestones, email-to-case, knowledge, and Service Console.

• Experience designing enterprise Salesforce solutions across multiple business units or geographies, including data models, sharing, and high-volume architecture.

• Proven ability to lead technical direction and mentor or develop engineers.

• Experience managing Salesforce Professional Services, systems integrators, or contractor teams and transitioning technical ownership internally.

• Strong integration experience with REST APIs and asynchronous processing, including Queueable, Batch, scheduled jobs, Platform Events, and Change Data Capture.

• Experience with enterprise middleware and integration platforms, such as Oracle Integration Cloud or equivalent.

• Strong understanding of Salesforce governor limits, bulkification, and scalable data and sharing design.

• Working knowledge of Salesforce security and responsible handling of customer personal data.

• Experience with production monitoring, incident management, release governance, and CI/CD practices.

• Daily hands-on experience with AI coding assistants such as GitHub Copilot, Claude, Cursor, or Agentforce for Developers.

• Strong communication skills and the ability to work with technical teams, customer care operations, and business stakeholders.

Strongly Preferred

• Digital engagement experience, including Messaging for In-App and Web, Experience Cloud support sites, and multilingual configurations.

• Experience integrating contact center platforms (CCaaS or telephony) with Salesforce Service Cloud.

• Experience with Copado or comparable Salesforce DevOps tools, automated testing, and release and rollback management.

• Experience leading multi-region or multi-country customer service implementations.

• Experience developing mid-level engineers into senior technical contributors.

• Experience establishing AI usage standards, including data-handling policies, code review expectations, and delivery impact measurements.

Nice to Have

• Salesforce certifications such as Service Cloud Consultant, Platform Developer II, or an Architect credential.

• Experience building or governing generative AI features on Salesforce, including prompt templates, Einstein Trust Layer, or Agentforce.

• Experience supporting consumer products or direct-to-consumer retail customer service environments.

Order Management System (OMS) Collaboration

Service Cloud agents rely on order, fulfillment, return, and warranty information, making collaboration with the OMS technical team essential.

• Define the order and warranty data required by customer care agents and establish integration requirements with the OMS technical lead.

• Coordinate how order status changes are communicated to customer care and how failed updates are surfaced to agents.

• Coordinate releases across both teams, as they share a common codebase and release pipeline.

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