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Added 37 mins ago
IT Cloud Engineer, Engineering Platform Automation
Mayo Clinic
Rochester, MN
This role serves as the technical product owner and lead engineer for the Engineering Front Door platform, partnering with the Cloud Center of Excellence (CCoE), Cloud Platform Engineering,…
Added 2 hours ago
MI
Senior Cloud Systems Administrator
Maxar Intelligence I
Westminster, CO
- $109,000 to $167,000 USD / year
Added 2 hours ago
SAP Program Management Senior Manager
Accenture LLP Company
3900 Great Plains Dr. S., MS · NY
Lead your team and drive alignment across functional, technical, deployment, testing, data, and change teams, providing clear direction, removing obstacles, escalating issues when needed,…
Added 5 hours ago
Senior Lead Business Systems Analyst
MetLife
Cary, NC
Lead business initiatives using Data, Analytics, and AI. Lead the Data, Analytics and AI product development life cycle. Assist in problem identification, analysis and scope definition,…
Added 6 hours ago
Senior Software Engineer, DevOps
Atria Health and Research Institute
NY · New York, NY
Atria Health is seeking a Senior Software Engineer for our DevOps team to help design, build, and operate the infrastructure, deployment pipelines, and observability that the rest of…
Added 6 hours ago
Senior Software Engineer, DevOps
Atria Health and Research Institute
Remote, United States
Atria Health is seeking a Senior Software Engineer for our DevOps team to help design, build, and operate the infrastructure, deployment pipelines, and observability that the rest of…
Added 6 hours ago
Software Engineer, DevOps
Atria Health and Research Institute
NY · New York, NY
Atria Health is seeking a Software Engineer for our DevOps team to help build and operate the infrastructure, deployment pipelines, and observability that the rest of engineering relies on…
Added 6 hours ago
Software Engineer, DevOps
Atria Health and Research Institute
Remote, United States
Atria Health is seeking a Software Engineer for our DevOps team to help build and operate the infrastructure, deployment pipelines, and observability that the rest of engineering relies on…
Added 6 hours ago
Staff Software Engineer, Foundations
Atria Health and Research Institute
Remote, United States
Atria Health is seeking a Staff Software Engineer for our Foundations team, working across Platform, DevOps, and Data Engineering.
Added 6 hours ago
Staff Software Engineer, Foundations
Atria Health and Research Institute
Remote, United States
Atria Health is seeking a Staff Software Engineer for our Foundations team, working across Platform, DevOps, and Data Engineering.
Added 7 hours ago
Senior Manager, Retail Web Technology
Charles Schwab
Austin, TX
Strong technical leadership across platform engineering, cloud architecture, DevOps, production operations, and enterprise integration.
Added 8 hours ago
Security Consultant (Microsoft Stack)
ProArch
Remote, United States
o Lead security strategy development and roadmap planning aligned to business priorities.
Added 8 hours ago
Security Consultant (Microsoft Stack)
ProArch
Remote, United States
o Lead security strategy development and roadmap planning aligned to business priorities.
Added 8 hours ago
DevOps Engineer 3
DCCA
Annapolis Junction, MD
Serve as a technical lead for an Agile team and actively participate in all Agile ceremonies. Participate in all team ceremonies including planning, grooming, product demonstration and team…
Added 8 hours ago
M
FLEX Senior Product Manager, Corporate Systems Procurement
Marriott
Bethesda, MD
- $53.07 to $90.38 USD / hour
Proven record delivering complex, cross-functional integration programs from requirements through go-live in an agile environment (Jira, Azure DevOps, or similar).
Added 10 hours ago
AI Manager/Lead - Lead Data Engineer II
Deloitte US
Sacramento, CA
Our Deloitte AI & Engineering team to transform technology platforms, drive innovation, and help make a significant impact on our clients’ success. You’ll work alongside talented…
Added 12 hours ago
Developer (Full Stack)-Information Services III
Indianapolis, IN
Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in…
Added 13 hours ago
Microsoft Dynamics 365 F&O Platform & Solution Architect
Altorfer CAT
Cedar Rapids, IA
…operational expertise for our Microsoft Dynamics 365 Finance & Operations and NAXT…
Added 14 hours ago
IT Lead Developer, SAP Solutions (Hybrid)
Eversource Energy Service Company
Berlin, CT
…job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays,…
Added 14 hours ago
IT Lead Developer, SAP Applications (Hybrid)
Eversource Energy Service Company
Berlin, CT
…job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays,…
Added 14 hours ago
M
System Engineer
Markon
Annapolis Junction, MD
- $120,000 to $145,000 USD / year
…and professional transformation. Empowering our employees to lead, innovate, and excel, we foster an environment where new ideas are not just welcomed but celebrated. As a perennial…
Added 14 hours ago
M
Software Engineer
Markon
Annapolis Junction, MD
- $120,000 to $145,000 USD / year
…and professional transformation. Empowering our employees to lead, innovate, and excel, we foster an environment where new ideas are not just welcomed but celebrated. As a perennial…
Added 14 hours ago
Systems Administrator II - ServiceNow
Ameriprise Financial Inc
Minneapolis, MN
Join our team as a Systems Administrator supporting our ServiceNow platform. In this role, you will provide system administration, operational support, and technical expertise to ensure the…
Added 14 hours ago
Director of IT Cloud Operations
WAC World Acceptance Corporation
Greenville, SC
…company will keep building there. The Director of IT Cloud Operations owns the Azure platform as a managed program: setting the strategy, designing the target architecture, and leading the…
Added 14 hours ago
Lead Project Manager
Public Consulting Group LLC (TC)
Remote, United States
Collaborating with our Technology Consulting team, you will help organizations streamline operations and achieve strategic goals to serve the public better. We provide the full spectrum of…

Closed listing

The Planet Group

Cloud Solutions Architect

Needham, MA, United States

Hybrid

$99 to $104 USD / hour

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $99 to $104 USD / hour
Workplace: Hybrid
Closing date: Dec 3, 2026
Experience: 10+ years of experience in Salesforce development, technical architecture, or enterprise CRM implementations.
Posting language: English
Posted: Nov 3, 2026

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Original job description

Archived listing. The details below describe a past opening.

Cloud Solutions Architect

Duration: 6 months plus

Pay: $99-104/hr.

Location: Hybrid, Needham, MA

Senior Salesforce Service Cloud Technical Lead / Architect

Role Summary

You will be the technical lead and architect for Salesforce Service Cloud, the platform customer care teams use across North America, Latin America, and a growing number of European markets. This is a hands-on role with a build mandate: setting technical direction, making architecture decisions, delivering production work, and developing an in-house team that will gradually take ownership from external partners.

Mission

Provide customer care agents with a reliable Service Cloud platform that helps resolve consumer issues quickly. Over the first 12 months, transition delivery ownership from external partners to an in-house team while maintaining quality and operational stability.

Key Responsibilities

• Own technical direction for Service Cloud, including case management and lifecycle, routing and Omni-Channel, entitlements and milestones, escalations, knowledge, and the customer care agent experience.

• Own digital engagement across North America and EMEA, including email-to-case, in-app and web messaging, and Experience Cloud self-service support sites.

• Design and review integrations with contact center telephony, external ticketing and helpdesk tools, guided troubleshooting, quality management, warranty services, and Order Management and Commerce platforms.

• Lead multi-region rollouts into new countries, covering languages, queues, routing, support sites, and regional processes through a configuration-driven model.

• Establish architecture standards for data models, data ownership, sharing, security, and high-volume case management within Salesforce governor limits.

• Direct external partner delivery, establish design standards, approve architecture, and review professional services and contractor work before production.

• Build and develop an internal team by defining roles, hiring Service Cloud engineers, and providing technical guidance, code reviews, and mentorship.

• Drive operational excellence through production monitoring, alerting, release management, structured logging, incident response, and root-cause analysis.

• Lead AI-assisted engineering initiatives, incorporating AI into design, development, testing, debugging, and troubleshooting while maintaining accountability for quality.

• Establish responsible AI usage standards, including approved tools, data protection, code review, testing, and security requirements.

• Protect customer data through least-privilege access and secure handling of personal information across cases, messaging, and support sites.

• Partner with Agentforce teams on testing, prompt safety, and appropriate handoffs between AI and human agents.

• Collaborate with Core Platform teams, including Order Management and Agentforce, to maintain consistent development patterns and release processes.

• Partner with customer care operations and business stakeholders to prioritize roadmap initiatives and balance delivery speed, reliability, and platform limitations.

Required Experience

• 10+ years of experience in Salesforce development, technical architecture, or enterprise CRM implementations.

• Senior or lead-level experience with Salesforce Service Cloud, including hands-on development with Apex, Lightning Web Components (LWC), and Flow.

• Deep knowledge of Service Cloud capabilities, including case management, Omni-Channel routing, entitlements and milestones, email-to-case, knowledge, and Service Console.

• Experience designing enterprise Salesforce solutions across multiple business units or geographies, including data models, sharing, and high-volume architecture.

• Proven ability to lead technical direction and mentor or develop engineers.

• Experience managing Salesforce Professional Services, systems integrators, or contractor teams and transitioning technical ownership internally.

• Strong integration experience with REST APIs and asynchronous processing, including Queueable, Batch, scheduled jobs, Platform Events, and Change Data Capture.

• Experience with enterprise middleware and integration platforms, such as Oracle Integration Cloud or equivalent.

• Strong understanding of Salesforce governor limits, bulkification, and scalable data and sharing design.

• Working knowledge of Salesforce security and responsible handling of customer personal data.

• Experience with production monitoring, incident management, release governance, and CI/CD practices.

• Daily hands-on experience with AI coding assistants such as GitHub Copilot, Claude, Cursor, or Agentforce for Developers.

• Strong communication skills and the ability to work with technical teams, customer care operations, and business stakeholders.

Strongly Preferred

• Digital engagement experience, including Messaging for In-App and Web, Experience Cloud support sites, and multilingual configurations.

• Experience integrating contact center platforms (CCaaS or telephony) with Salesforce Service Cloud.

• Experience with Copado or comparable Salesforce DevOps tools, automated testing, and release and rollback management.

• Experience leading multi-region or multi-country customer service implementations.

• Experience developing mid-level engineers into senior technical contributors.

• Experience establishing AI usage standards, including data-handling policies, code review expectations, and delivery impact measurements.

Nice to Have

• Salesforce certifications such as Service Cloud Consultant, Platform Developer II, or an Architect credential.

• Experience building or governing generative AI features on Salesforce, including prompt templates, Einstein Trust Layer, or Agentforce.

• Experience supporting consumer products or direct-to-consumer retail customer service environments.

Order Management System (OMS) Collaboration

Service Cloud agents rely on order, fulfillment, return, and warranty information, making collaboration with the OMS technical team essential.

• Define the order and warranty data required by customer care agents and establish integration requirements with the OMS technical lead.

• Coordinate how order status changes are communicated to customer care and how failed updates are surfaced to agents.

• Coordinate releases across both teams, as they share a common codebase and release pipeline.

About employer

More about this job

Skills

Salesforce
Customer service
Case management
Technical support
Troubleshooting
Quality assurance procedures
Architecture regulations
Data models
Incident response
Root cause analysis
Debugging
Data protection
Security regulations
API development
Oracle
CI/CD
GitHub
Communication skills
DevOps
Test automation
OMS
Collaboration

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