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Added 19 mins ago
AWS Cloud Engineer IV
IGH ICW GROUP HOLDINGS, INC.
San Diego, CA
AWS Solutions Architect Associate, AWS Certified DevOps Engineer and/or AWS SysOps Admin Certification required.
Added 3 hours ago
Enterprise Architect SNOWFLAKE REQUIRED
David's Bridal
United States
David’s Bridal is seeking an experienced Enterprise Architect to define and govern the technology roadmap and architectural standards across the organization. This role operates at a…
Added 3 hours ago
BS
Infrastructure and Operations Principal Architect, ITD
Brookhaven Science Associates, LLC
Upton, NY
- $126,000 to $222,500 USD / year
…serve as the Infrastructure and Operations (I&O) Principal Architect within the Information Technology Division (ITD). Reporting to the ITD I&O department manager, this individual…
Added 6 hours ago
C
AWS Databricks Engineer
Credence
McLean, VA
- $155,000 to $185,000 USD / year
AWS and/or Databricks certifications, such as AWS Certified Data Engineer - Associate, AWS Certified Solutions Architect, or Databricks Certified Data Engineer credentials.
Added 7 hours ago
Lead Software Engineer
Mojo AI
Sandy, UT
Scalability & Performance Optimization: Architect and implement scalable systems that can handle large volumes of traffic and data while ensuring high availability and low latency.
Added 11 hours ago
Technical Product Owner - Cloud Infrastructure
ClearlyAgile
Remote, United States
Experience with Azure DevOps or similar tools
Added 11 hours ago
Technical Product Owner - Cloud Infrastructure
ClearlyAgile
Remote, United States
Experience with Azure DevOps or similar tools
Added 19 hours ago
Solutions Architect (Coupa S2P)
Clarivate Analytics
Centennial, CO
Added 19 hours ago
Solutions Architect (Coupa S2P)
Clarivate Analytics
Centennial, CO
Added 20 hours ago
Senior Full Stack Developer
Trinity Solar
Iselin, NJ
…TypeScript, REST APIs, SQL Server, Microsoft Azure, and Azure…
Added 22 hours ago
M
Cloud Solution Architect - AI Apps
Microsoft
BC, CA · AB, CA
- $96,000 to $177,600 CAD / year
We are looking for a Cloud Solution Architect (CSA) who is passionate about driving our customers’ application innovation & AI transformation on the Microsoft platform. As part of this…
Added 23 hours ago
Software Engineer / Architect
DCS CORPORATION
Dayton, OH
Added 23 hours ago
A&
Cloud Architect
Astor & Sanders
Remote, United States
- $130,000 to $155,000 USD / year
Systems Integration & Developer (SID) is an award-winning IT solutions provider headquartered in Rockville, MD seeking a Cloud Architect. This is a full-time and hybrid position.
Added 1 day ago
Senior .Net Software Engineer
Aristotle
Remote, United States
Work as a team to architect the next version of our C# trading engine utilizing your expertise to enhance performance and scalability.
Added 1 day ago
A
Senior Web Applications Engineer
Aristotle
Remote, United States
- $140,000 to $175,000 USD / year
Architect and design scalable, maintainable and secure systems,
Added 1 day ago
Senior Java Developer
Toyota
Plano, TX
AWS Certifications (Certified Developer – Associate/Certified DevOps Engineer – Professional/Certified Solutions Architect – Professional)
Added 1 day ago
Software Engineering Lead
Toyota
Plano, TX
Experience and skills must include CI/CD pipelines, DevOps practices, and modern software development methodologies.
Added 1 day ago
IBM Red Hat Sales Development Representative
IBM
Austin, TX
Additional Red Hat Certifications: Exposure to Red Hat certifications such as Red Hat Certified Engineer (RHCE) or Red Hat Certified Architect (RHCA) can be beneficial in this role.
Added 1 day ago
Principal Consultant - Databricks
OZ Digital LLC
Remote, United States
Design Enterprise Lakehouse Platforms: Architect secure and scalable solutions spanning ingestion, storage, transformation, orchestration, analytics, data sharing, and AI/ML enablement.
Added 1 day ago
DevOps Engineer 3
DCCA
Annapolis Junction, MD
Proficient with DevOps or Site Reliability Engineering methodologies.
Added 1 day ago
Cloud Infrastructure Architect
Deloitte US
Atlanta, GA
As a Lead Business Transformation Architect on the Digital Foundry, Operate, & Innovation team, you will be responsible for:
Added 1 day ago
Solutions Architect
SAIC
Remote, United States
SAIC is seeking a Solutions Architect to serve as a technical cornerstone of SAIC's tech stack, translating complex requirements into compelling technical solutions in support of the VA…
Added 1 day ago
IG
Principal Engineer, Populus.ai and Elevate Platform
IPS Group Inc.
Remote, United States
- $125,000 to $160,000 USD / year
…Populus.ai and Elevate, combining two roles in one: the platform's architect and its lead hands-on developer. You will set the…
Added 1 day ago
Genesys Platform Manager
CCS
Remote, United States
Designs, builds, and deploys Architect flows, routing, IVRs, voice bots, and integrations (Data Actions, APIs)
Added 1 day ago
Senior Engineer Data Enablement & Management (Redshift/Databricks)
Stateside
Adelphi, MD

Closed listing

The Planet Group

Cloud Solutions Architect

Needham, MA, United States

Hybrid

$99 to $104 USD / hour

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $99 to $104 USD / hour
Workplace: Hybrid
Closing date: Dec 3, 2026
Experience: 10+ years of experience in Salesforce development, technical architecture, or enterprise CRM implementations.
Posting language: English
Posted: Nov 3, 2026

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Original job description

Archived listing. The details below describe a past opening.

Cloud Solutions Architect

Duration: 6 months plus

Pay: $99-104/hr.

Location: Hybrid, Needham, MA

Senior Salesforce Service Cloud Technical Lead / Architect

Role Summary

You will be the technical lead and architect for Salesforce Service Cloud, the platform customer care teams use across North America, Latin America, and a growing number of European markets. This is a hands-on role with a build mandate: setting technical direction, making architecture decisions, delivering production work, and developing an in-house team that will gradually take ownership from external partners.

Mission

Provide customer care agents with a reliable Service Cloud platform that helps resolve consumer issues quickly. Over the first 12 months, transition delivery ownership from external partners to an in-house team while maintaining quality and operational stability.

Key Responsibilities

• Own technical direction for Service Cloud, including case management and lifecycle, routing and Omni-Channel, entitlements and milestones, escalations, knowledge, and the customer care agent experience.

• Own digital engagement across North America and EMEA, including email-to-case, in-app and web messaging, and Experience Cloud self-service support sites.

• Design and review integrations with contact center telephony, external ticketing and helpdesk tools, guided troubleshooting, quality management, warranty services, and Order Management and Commerce platforms.

• Lead multi-region rollouts into new countries, covering languages, queues, routing, support sites, and regional processes through a configuration-driven model.

• Establish architecture standards for data models, data ownership, sharing, security, and high-volume case management within Salesforce governor limits.

• Direct external partner delivery, establish design standards, approve architecture, and review professional services and contractor work before production.

• Build and develop an internal team by defining roles, hiring Service Cloud engineers, and providing technical guidance, code reviews, and mentorship.

• Drive operational excellence through production monitoring, alerting, release management, structured logging, incident response, and root-cause analysis.

• Lead AI-assisted engineering initiatives, incorporating AI into design, development, testing, debugging, and troubleshooting while maintaining accountability for quality.

• Establish responsible AI usage standards, including approved tools, data protection, code review, testing, and security requirements.

• Protect customer data through least-privilege access and secure handling of personal information across cases, messaging, and support sites.

• Partner with Agentforce teams on testing, prompt safety, and appropriate handoffs between AI and human agents.

• Collaborate with Core Platform teams, including Order Management and Agentforce, to maintain consistent development patterns and release processes.

• Partner with customer care operations and business stakeholders to prioritize roadmap initiatives and balance delivery speed, reliability, and platform limitations.

Required Experience

• 10+ years of experience in Salesforce development, technical architecture, or enterprise CRM implementations.

• Senior or lead-level experience with Salesforce Service Cloud, including hands-on development with Apex, Lightning Web Components (LWC), and Flow.

• Deep knowledge of Service Cloud capabilities, including case management, Omni-Channel routing, entitlements and milestones, email-to-case, knowledge, and Service Console.

• Experience designing enterprise Salesforce solutions across multiple business units or geographies, including data models, sharing, and high-volume architecture.

• Proven ability to lead technical direction and mentor or develop engineers.

• Experience managing Salesforce Professional Services, systems integrators, or contractor teams and transitioning technical ownership internally.

• Strong integration experience with REST APIs and asynchronous processing, including Queueable, Batch, scheduled jobs, Platform Events, and Change Data Capture.

• Experience with enterprise middleware and integration platforms, such as Oracle Integration Cloud or equivalent.

• Strong understanding of Salesforce governor limits, bulkification, and scalable data and sharing design.

• Working knowledge of Salesforce security and responsible handling of customer personal data.

• Experience with production monitoring, incident management, release governance, and CI/CD practices.

• Daily hands-on experience with AI coding assistants such as GitHub Copilot, Claude, Cursor, or Agentforce for Developers.

• Strong communication skills and the ability to work with technical teams, customer care operations, and business stakeholders.

Strongly Preferred

• Digital engagement experience, including Messaging for In-App and Web, Experience Cloud support sites, and multilingual configurations.

• Experience integrating contact center platforms (CCaaS or telephony) with Salesforce Service Cloud.

• Experience with Copado or comparable Salesforce DevOps tools, automated testing, and release and rollback management.

• Experience leading multi-region or multi-country customer service implementations.

• Experience developing mid-level engineers into senior technical contributors.

• Experience establishing AI usage standards, including data-handling policies, code review expectations, and delivery impact measurements.

Nice to Have

• Salesforce certifications such as Service Cloud Consultant, Platform Developer II, or an Architect credential.

• Experience building or governing generative AI features on Salesforce, including prompt templates, Einstein Trust Layer, or Agentforce.

• Experience supporting consumer products or direct-to-consumer retail customer service environments.

Order Management System (OMS) Collaboration

Service Cloud agents rely on order, fulfillment, return, and warranty information, making collaboration with the OMS technical team essential.

• Define the order and warranty data required by customer care agents and establish integration requirements with the OMS technical lead.

• Coordinate how order status changes are communicated to customer care and how failed updates are surfaced to agents.

• Coordinate releases across both teams, as they share a common codebase and release pipeline.

About employer

More about this job

Skills

Salesforce
Customer service
Case management
Technical support
Troubleshooting
Quality assurance procedures
Architecture regulations
Data models
Incident response
Root cause analysis
Debugging
Data protection
Security regulations
API development
Oracle
CI/CD
GitHub
Communication skills
DevOps
Test automation
OMS
Collaboration

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